6350 North Interstate 35, San Antonio, 78218, United States of America
#224 of 318 hotels in San Antonio
Guests' ChoiceBased on 541 hotel reviews
6.5Cleanliness
7.0
Comfort
7.1
Location
7.5
Facilities
6.8
Staff
7.6
Value for money
7.0
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 1, 2021
Itzel
United States of AmericaThe breakfast was a little big disappointing.
Stayed in August 2021
Reviewed: August 1, 2021
Crystal
United States of AmericaPool was small and no workout room
Easy access to restaurants, friendly staff
Stayed in August 2021
Reviewed: July 26, 2021
Sandy
United States of AmericaIt’s dull and dirty. Almost all yellow stains on the curtain’s.
Could use a selection on cereals and juice. The code is like syrup
Stayed in July 2021
Reviewed: July 19, 2021
Marisol
United States of AmericaThe breakfast was not good, they didn't have any variety. They only had corn flakes or special K, and a smal tangerine was all the breakfast they provided.
They charged me $25 more, and they told me it was for cheking in before 3pm which I didn't. I extended my stay for an extra day, and they charged me $175 for one day and the extra $25. They never resolved the issue about the extra $25 in my account. Also it was expensive for the breakfast they provided. I understand that due to covid they are not providing hot meal, but they only gave us milk, corn flakes not even a good cereal, and a fruit. They juice machine was broken, the coffe machine was always empty and dirty. I paid less per night in the weekend in a hotel next to the river walk, and the breakfast was way better.
Stayed in June 2021
Reviewed: July 19, 2021
Daphne
United States of AmericaGreat customer service from cleaning lady named Cristina. Wonderful attitude and made us feel welcomed!
Stayed in July 2021
Reviewed: July 13, 2021
Chantel
United States of AmericaThe rug in the room was so dirty that it left your feet stained. There were no COVID-19 safety precautions in place. The noise from the highway was pretty loud at night. The coffee from the breakfast bar was undrinkable.
Very close to downtown tourist attractions. Hot tub was nice.
Stayed in July 2021
Reviewed: July 13, 2021
Samantha
United States of AmericaBreakfast was very limited. No butter for the waffle.
Stayed in July 2021
Reviewed: July 10, 2021
Mary
United States of AmericaTV too small.
Very helpful staff. Room was nice size.
Stayed in July 2021
Reviewed: July 7, 2021
Jacque
United States of AmericaDidn’t like being charged double for stay after we got home.
Clean and staff was polite
Stayed in July 2021
Reviewed: July 5, 2021
Margarita
United States of AmericaI really disliked that they do not do house keeping, bad coffee, overall their breakfast was not good. Couldn’t make waffles not sure if the batter was bad or the waffle maker the thing is it was all stuck on both sides of the waffle maker. Needless to say didn’t eat breakfast. The gym is filled with sofas so there is no gym. Beds are comfortable at first but woke up every morning with lower back pain.
I liked that it was right beside Cracker Barrel we would just walk across the street. The building and room was overall clean and spacious.
Stayed in July 2021
Reviewed: July 4, 2021
Amber
United States of AmericaThere was a big roach and the wall was dirty. The living room area was hot . It was not what I expected. In the pictures looks way better than what we expected!! Not satisfied for the price I had to pay!!! In the pictures the room looked bigger and way nicer.
That the place was quiet
Stayed in July 2021
Reviewed: June 30, 2021
Sinatra
United States of AmericaThere were no hot meals as advertised.
Staff was helpful.
Stayed in June 2021
Reviewed: June 30, 2021
Botnari
United States of AmericaLack of breakfast or juice available.
Stayed in June 2021
Reviewed: June 27, 2021
Marisol
United States of AmericaPlastic chair in pool area some were broken and ice machine in1st floor was not working correctly. The breakfast grab and go can be better.
Extra space where the pull bed was.
Stayed in June 2021
Reviewed: June 23, 2021
Albert
United States of AmericaThey need to verify if everything was taken out of the room, drawers and fridge. Their was items left in frige and a smoke pen plugged in the outlet.
Clean, would stay again.
Stayed in June 2021
Reviewed: June 23, 2021
Paula
United States of AmericaIt was clean and comfortable.
Stayed in June 2021
Reviewed: June 22, 2021
Benjamin
United States of AmericaThe carpet was filthy to the point my kids were told to never take their shoes off in the room if you weren’t showering or getting in bed. My sons feet were filthy in 5min from the carpet. The air conditioner had a repair attempt with some self tapping screws into the wall which pulled out. I could see daylight all the way around the unit. The room stayed humid to the point that the air conditioner had to be ran much colder than what was comfortable. There were lots of small issues. I won’t be back to this hotel.
The hotel is next door to Cracker Barrel, so that was convenient.
Stayed in June 2021
Reviewed: June 20, 2021
Stella
United States of AmericaIt had a sitting area and a desk. With a pull out sofa bed.
Stayed in June 2021
Reviewed: June 19, 2021
Saul
United States of AmericaThe breakfast was a paper sack with cereal, milk, and a muffin. Coffee and juice machines were not working, but they do have some bottles of juice and cokes to sell to you. Pillows were not comfortable. Towels had a funky smell.
Room was clean
Stayed in June 2021
Reviewed: June 16, 2021
Tim
United States of AmericaRooms were terribly cramped for something advertised as a "Suite". Rooms were only serviced once every 3 days. Breakfast (pictures and ads led us to believe real breakfast was served) was a bagged bagel or cereal with a tiny muffin and a questionable looking orange. Beds were soft and not supportive. Pullout couch was uncomfortable. Internet/wifi was spotty at best. Bathroom was cramped and shower was not completely clean upon arrival and had cracks in tile/tub throughout.
Price was reasonable for the weekdays, but more than $100 daily room on Friday and Saturday was not worth it at all. The staff was very nice and helpful always.
Stayed in June 2021
Reviewed: June 16, 2021
Walter
United States of AmericaI realize things are not fully back to normal, but really...... at another Hotel about 2 mths ago, they served a very nice continental breakfast. They didnot have a problem. During booking, when I entered your name and address.... and I assumed it was your site, I was actually connected to Booking.com and the price I paid was almost 50% more.
You asked about breakfast. What Breakfast? I received a brown paper bag with, a piece of fruit, a small muffin, and a bagel with cream cheese. Oh there was also coffee. Thankfully there was a restaurant across the driveway/street.
Stayed in June 2021
Reviewed: June 7, 2021
Laneisha
United States of AmericaHouse Keeping is very unprofessional
Stayed over the weekend in the jacuzzi suite, but the jacuzzi was dirty when we arrived. We arrive in the middle of the night so I went ahead and cleaned it myself. On our way out Saturday morning I informed the front desk and asked if someone could clean it while we were out (We used it that night). This made us terrible guests apparently. (Make it make sense) Anyway we left around 9:30am came back at 5:30 and still the tub had not been cleaned. They replaced trash cans and towels and sprayed air freshener, not what we asked for... I went back to the front to let them know our tub was still dirty. The front desk was very nice to my face about the situation but sent the house keeper to yell at us for not being there 3 days yet. She looked in the tub and told us it wasn’t dirty when there was clearly a ring around it and everything. Then proceeded to complain and yell in spanish. She was complaining so much I never asked for anything again. Finished my stay and left. So yeah if you make a reservation here check the tub first. If it’s dirty just politely go elsewhere cause house keeping will yell at you in two languages.
Stayed in June 2021
Reviewed: June 2, 2021
Alfonso
United States of AmericaHope the room was clean because it didn't look like it. Very humid inside. Heard weird noises through the night. The experience was very different to the last Quality suites I stayed at. Breakfast was garbage.
Parking space I guess...
Stayed in May 2021
Reviewed: May 23, 2024
Hector
United States of AmericaOdors, bathroom, carpet, insects and very poor cleanliness.
Nothing, I was looking for a decent hotel to stay for a night and found this place which seemed convenient.
Stayed in May 2024
Reviewed: May 6, 2024
David
United States of AmericaNot a good area to stay in A lot of cars were broken in to
Stayed in May 2024
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