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Reviews of Comfort Suites South Haven near I-96 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1755 Phoenix Street, South Haven, MI 49090, United States of America

#11 of 16 hotels in South Haven

Guests' Choice

Review Score

Based on 292 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Would love to have had a hot tub available. I brought bubble bath to take a soak in the tub, but the bathtub in the queen suite we had wouldn't plug the drain to hold water, so we couldn't even take a bubble bath. Other than that, it was very nice.

    The location is great. The rooms were clean. The staff was friendly and helpful. Decent hot breakfast included. The indoor heated pool was fabulous 👌

    Stayed in March 2024

  • Reviewed: February 5, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    There was a strong fragrance that did not fade. At first I thought it was the cleaning product, but my friend thought it might be an air fragrance machine in the hallway. Anyway, it was very strong in the room and I had a hard time sleeping because of it.

    The location is convenient, very close to the business district, beaches, and highway. Front desk staff who checked us in was very friendly and helpful.

    Stayed in February 2024

  • Reviewed: November 26, 2023

    8.0
    Will be returning.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Tub was a little slick. Hotel is a little rundown... Could use some updates.

    Staff was nice. Location is great. Room was clean. Indoor heated pool. Free breakfast.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    8.0
    Clean and comfortable
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Would have liked room facing front on first floor. Was told there was none available but didn’t appear that there was many staying there.

    Clean and comfortable. Little breakfast was nice.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    8.0
    Very Good
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no hot tub:(

    The breakfast was amazing.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    8.0
    It was good!
    • Leisure trip
    • Family with young children
    • King Suite with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My stay was short, but it had the amenities I needed. You have to invest in a few chairs for inside the tub for senior citizens to sit on. The tub was a little too slippery for them. May I suggest adding non slip decals. The carpeting, I did not care for because all night I coughed. Maybe offer some rooms without carpeting. I’m allergic to carpeting.

    Breakfast was great! The attendant was efficient in filling up what you are low on. When I asked if they can keep it open for another half an hour because I have family that checked in late and they’re trying to wake up, the attendant listened. I thank you for that!

    Stayed in September 2023

  • Reviewed: September 23, 2023

    6.0
    Good location but would not stay here again.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Poor breakfast, sort of rundown needs complete up grading. Pool not working.

    Location

    Stayed in August 2023

  • Reviewed: September 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fine

    Stayed in September 2023

  • Reviewed: July 26, 2023

    8.0
    A relaxing nice stay. Good coffee, didn’t try breakfast. Staff was pleasant rooms were very clean and beds very cold. Pl
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn’t anything I didn’t like. This isn’t a 5 star hotel, but for the price it’s excellent. Someone across from us or on our floor was smoking in their room. The facility isn’t responsible for this but it did make us sick to smell. It was super heavy and gross. I reported it as we were leaving.

    The location was great! The room was very clean and comfortable, also very large.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a variety for breakfast, don’t clean the rooms. Found pins on floor and blood on sheets.

    Location, right by highway

    Stayed in July 2023

  • Reviewed: June 15, 2023

    8.0
    Clean and comfortable stay off highway
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have been served an hour later on weekends. 9 is early.

    Very clean. Helpful staff.

    Stayed in June 2023

  • Reviewed: June 5, 2023

    6.0
    A place to stay, sleep, take a shower and have a modest breakfast.
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights

    The hotel in general needs to be cleaner. Many small items in disrepair, cracked mirror, window with a long crack taped versus replaced. Dirty rag (washcloth) used to clean left in bathroom, same with the bathmat/towel looked like it was used wipe down the floor and left there. tile floors in the bathroom and common areas need to be cleaned more often, noticeable dirty film and footprints from people's shoes/boots.

    Close to where we were going, pleasant staff appears to be family ran, Food was hot. Although it had a small variety of items, there was enough of each item. Few people having breakfast, so it was quiet.

    Stayed in June 2023

  • Reviewed: June 2, 2023

    8.0
    always a nice stay
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    staff

    Stayed in June 2023

  • Reviewed: June 1, 2023

    7.0
    Great location to town!
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cold shower at 5:30am, staff mentioned “it’s because everyone is showering at the same time.” Can’t imagine that’s true that early. For $200 a night, a warm shower would be nice.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Looking out my window an seeing nothing but the roof.

    Stayed in April 2023

  • Reviewed: October 28, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was in an adjoining room, which made me uncomfortable. I could hear everything in the other room. The water tank in the coffee maker was gross, so I had to clean it before I could make coffee.

    The people were friendly, the bed was super comfortable, the breakfast was good, and the price was low compared to the other hotels in the area.

    Stayed in October 2022

  • Reviewed: October 17, 2022

    6.0
    Someone higher in authority than just manager needs to visit and just check general upkeep. Staff was very nice/fri
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    could use some upkeep. Bathroom had some ceiling material peeling/falling apart. Some carpet areas were pulling away from wall. Bedding was stained (promptly replaced). Some trash from prior guests on floor close to or just under bed.

    convenient to area activities we were interested in

    Stayed in October 2022

  • Reviewed: October 15, 2022

    8.0
    Overall good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A little noisie due to people standing around in the halls talking , also you can here every step of person in room the floor above

    Close to where we wanted to go pretty clean

    Stayed in October 2022

  • Reviewed: October 10, 2022

    8.0
    Nice place had a good time
    • Leisure trip
    • Couple
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was clean but the window and the top of the air conditioner/heater needed a good dusting/cleaning. Not a deal breaker just something i noticed.

    Good value and close to the lake.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    8.0
    I have stayed at Comfort Inns before and they were always a good stay. Was not real happy this time
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights

    I was not impressed with the breakfast. Closing it down at 9 am on a weekend day is ridiculous! I had to tell 3 different front desk ladies that the men's room by the pool needed toilet tissue and paper towels. Finally, after the third time someone put a roll in the bathroom! Never did get paper towels filled. On Saturday morning, the cleaning person never came to empty our trash and give us fresh towels. Again, I had to let the front desk know and it was taken care of. Also, they need more floor mats coming out of the pool area. I walked out of the pool area to use the men's room on Saturday night and slipped on the wet floor fell down. Luckily only a bruised right ankle where my foot hit the vending machine.

    Breakfast choices were fair, but scrambled eggs were dry. Our room was clean, modern, and everything worked.

    Stayed in October 2022

  • Reviewed: July 26, 2022

    8.0
    Comfortable and Convrnient
    • Leisure trip
    • Group
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Found somebodies leftover socks behind a hassock that I pulled out.

    Nice size room with 2 queen beds and a couch. Convenient to good brew house restaurant next door. Friendly staff and good breakfast with plenty of seating

    Stayed in July 2022

  • Reviewed: July 18, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast service was good. Maid service was good.

    Stayed in June 2022

  • Reviewed: June 23, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was very outdated. Fridge had no freezer for ice packs.

    Big room. Cleanliness of the room.

    Stayed in June 2022

  • Reviewed: April 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The Elevator was really bad

    Stayed in April 2022

Showing 1 - 25

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