1755 Phoenix Street, South Haven, MI 49090, United States of America
#11 of 16 hotels in South Haven
Guests' ChoiceBased on 292 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
8.4
Facilities
7.3
Staff
8.1
Value for money
7.5
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 25, 2024
Brandi
United States of AmericaWould love to have had a hot tub available. I brought bubble bath to take a soak in the tub, but the bathtub in the queen suite we had wouldn't plug the drain to hold water, so we couldn't even take a bubble bath. Other than that, it was very nice.
The location is great. The rooms were clean. The staff was friendly and helpful. Decent hot breakfast included. The indoor heated pool was fabulous 👌
Stayed in March 2024
Reviewed: February 5, 2024
Julie
United States of AmericaThere was a strong fragrance that did not fade. At first I thought it was the cleaning product, but my friend thought it might be an air fragrance machine in the hallway. Anyway, it was very strong in the room and I had a hard time sleeping because of it.
The location is convenient, very close to the business district, beaches, and highway. Front desk staff who checked us in was very friendly and helpful.
Stayed in February 2024
Reviewed: November 26, 2023
Tina
United States of AmericaTub was a little slick. Hotel is a little rundown... Could use some updates.
Staff was nice. Location is great. Room was clean. Indoor heated pool. Free breakfast.
Stayed in November 2023
Reviewed: November 17, 2023
Lawrence
United States of AmericaWould have liked room facing front on first floor. Was told there was none available but didn’t appear that there was many staying there.
Clean and comfortable. Little breakfast was nice.
Stayed in November 2023
Reviewed: November 2, 2023
Tami
United States of AmericaThere was no hot tub:(
The breakfast was amazing.
Stayed in October 2023
Reviewed: October 21, 2023
Maria
United States of AmericaMy stay was short, but it had the amenities I needed. You have to invest in a few chairs for inside the tub for senior citizens to sit on. The tub was a little too slippery for them. May I suggest adding non slip decals. The carpeting, I did not care for because all night I coughed. Maybe offer some rooms without carpeting. I’m allergic to carpeting.
Breakfast was great! The attendant was efficient in filling up what you are low on. When I asked if they can keep it open for another half an hour because I have family that checked in late and they’re trying to wake up, the attendant listened. I thank you for that!
Stayed in September 2023
Reviewed: September 23, 2023
Gerald
United States of AmericaPoor breakfast, sort of rundown needs complete up grading. Pool not working.
Location
Stayed in August 2023
Reviewed: September 19, 2023
Brandt
United States of AmericaFine
Stayed in September 2023
Reviewed: July 26, 2023
Kathy
United States of AmericaThere wasn’t anything I didn’t like. This isn’t a 5 star hotel, but for the price it’s excellent. Someone across from us or on our floor was smoking in their room. The facility isn’t responsible for this but it did make us sick to smell. It was super heavy and gross. I reported it as we were leaving.
The location was great! The room was very clean and comfortable, also very large.
Stayed in July 2023
Reviewed: July 20, 2023
Brad
United States of AmericaNot a variety for breakfast, don’t clean the rooms. Found pins on floor and blood on sheets.
Location, right by highway
Stayed in July 2023
Reviewed: June 15, 2023
Emily
United States of AmericaBreakfast could have been served an hour later on weekends. 9 is early.
Very clean. Helpful staff.
Stayed in June 2023
Reviewed: June 5, 2023
Richard
United States of AmericaThe hotel in general needs to be cleaner. Many small items in disrepair, cracked mirror, window with a long crack taped versus replaced. Dirty rag (washcloth) used to clean left in bathroom, same with the bathmat/towel looked like it was used wipe down the floor and left there. tile floors in the bathroom and common areas need to be cleaned more often, noticeable dirty film and footprints from people's shoes/boots.
Close to where we were going, pleasant staff appears to be family ran, Food was hot. Although it had a small variety of items, there was enough of each item. Few people having breakfast, so it was quiet.
Stayed in June 2023
Reviewed: June 2, 2023
Torres
United States of Americastaff
Stayed in June 2023
Reviewed: June 1, 2023
Kim
United States of AmericaCold shower at 5:30am, staff mentioned “it’s because everyone is showering at the same time.” Can’t imagine that’s true that early. For $200 a night, a warm shower would be nice.
Stayed in May 2023
Reviewed: May 12, 2023
David
United States of AmericaLooking out my window an seeing nothing but the roof.
Stayed in April 2023
Reviewed: October 28, 2022
Mary
United States of AmericaI was in an adjoining room, which made me uncomfortable. I could hear everything in the other room. The water tank in the coffee maker was gross, so I had to clean it before I could make coffee.
The people were friendly, the bed was super comfortable, the breakfast was good, and the price was low compared to the other hotels in the area.
Stayed in October 2022
Reviewed: October 17, 2022
Robert
United States of Americacould use some upkeep. Bathroom had some ceiling material peeling/falling apart. Some carpet areas were pulling away from wall. Bedding was stained (promptly replaced). Some trash from prior guests on floor close to or just under bed.
convenient to area activities we were interested in
Stayed in October 2022
Reviewed: October 15, 2022
Jeffery
United States of AmericaA little noisie due to people standing around in the halls talking , also you can here every step of person in room the floor above
Close to where we wanted to go pretty clean
Stayed in October 2022
Reviewed: October 10, 2022
Matthew
United States of AmericaRoom was clean but the window and the top of the air conditioner/heater needed a good dusting/cleaning. Not a deal breaker just something i noticed.
Good value and close to the lake.
Stayed in October 2022
Reviewed: October 3, 2022
Greg
United States of AmericaI was not impressed with the breakfast. Closing it down at 9 am on a weekend day is ridiculous! I had to tell 3 different front desk ladies that the men's room by the pool needed toilet tissue and paper towels. Finally, after the third time someone put a roll in the bathroom! Never did get paper towels filled. On Saturday morning, the cleaning person never came to empty our trash and give us fresh towels. Again, I had to let the front desk know and it was taken care of. Also, they need more floor mats coming out of the pool area. I walked out of the pool area to use the men's room on Saturday night and slipped on the wet floor fell down. Luckily only a bruised right ankle where my foot hit the vending machine.
Breakfast choices were fair, but scrambled eggs were dry. Our room was clean, modern, and everything worked.
Stayed in October 2022
Reviewed: July 26, 2022
Rich
United States of AmericaFound somebodies leftover socks behind a hassock that I pulled out.
Nice size room with 2 queen beds and a couch. Convenient to good brew house restaurant next door. Friendly staff and good breakfast with plenty of seating
Stayed in July 2022
Reviewed: July 18, 2022
Diane
United States of AmericaBreakfast service was good. Maid service was good.
Stayed in June 2022
Reviewed: June 23, 2022
Kristen
United States of AmericaRoom was very outdated. Fridge had no freezer for ice packs.
Big room. Cleanliness of the room.
Stayed in June 2022
Reviewed: April 4, 2022
Lenora
United States of AmericaThe Elevator was really bad
Stayed in April 2022
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