7644 Caterpillar Court, Grand Rapids, MI 49548, United States of America
#25 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 390 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
8.3
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Kinda
United States of AmericaThe pillows. They were awful.
It was all very good. Location, staff, clean, convenient.
Stayed in May 2024
Reviewed: May 13, 2024
Constantine
United States of AmericaClean and well maintained with a friendly staff.
Stayed in May 2024
Reviewed: May 11, 2024
Meta
United States of AmericaNot discount for AARP aa I've used this in the past.
Stayed in May 2024
Reviewed: May 9, 2024
Jerry
United States of AmericaSauna was out of service. There was also a temporary power outage during the night. The alarm clock went out and there was no functioning backup battery to take over so setting alarm was useless. Neither Bedside lights nor their related sockets work.
Cleanliness & decor; spacious room
Stayed in May 2024
Reviewed: May 4, 2024
Andrew
United States of AmericaBreakfast
Breakfast was not very good
Stayed in May 2024
Reviewed: April 16, 2024
Frank
United States of AmericaBathroom sink hot water took forever to get hot. Toilet wobbled but fortunately didn't leak.
Breakfast was good (waffles). Mattress was firm and comfortable. Quiet while we were there.
Stayed in April 2024
Reviewed: April 7, 2024
Julie
United States of AmericaI had to fix the light between the beds in the room, they weren’t working. The cleanliness in the pool room and bathroom definitely could have been better. Bathroom was not cleaned it seemed for a week or so. My card didn’t work for the fitness center. I checked it was during the hours. Otherwise, the room etc was fine.
Breakfast was good, quiet room, my girls loved it and the pool of course.
Stayed in April 2024
Reviewed: April 5, 2024
Edwards
United States of AmericaRoom was ok overall but window curtain was torn and there was only a thin sheer curtain in the middle of the window. On 2nd night, called front desk for more TV remote batteries and was told that someone would come shortly but no one ever did. Also, a loud squealing noise came from bathroom after light was turned off and seemed to only go away if light was left on.
Overall stay was good. The room layout and amenities were nice i.e. fridge, microwave. I liked the couch in the King suite. Bathroom was clean. Tea and coffee were available all day. Breakfast was included.
Stayed in March 2024
Reviewed: March 15, 2024
Merissa
United States of AmericaThe shower and sink would get really loud like a banging sound when the hot water would be all the way up.
Stayed in March 2024
Reviewed: February 27, 2024
Vern
United States of AmericaThe shower head would not stay up.
Waffles were good.
Stayed in February 2024
Reviewed: February 26, 2024
Johnson
United States of AmericaIce machine on 2nd floor didn't function. Half of the lights in room 209 did not function.
Room was well cleaned and staff was very friendly. The breakfast was great both mornings.
Stayed in February 2024
Reviewed: February 25, 2024
Melisa
United States of AmericaThe breakfast could have been better
Stayed in February 2024
Reviewed: February 24, 2024
Jason
United States of AmericaThe remote for the TV didn't work at all. It would turn it in and off, and the volume up and down. That's it. Tried twice to call the front desk, and no answer.
The property is nice, right off the highway. The room was clean, ready early. This is late in the night, but I'm going to guess the breakfast will be good.
Stayed in February 2024
Reviewed: February 20, 2024
Michael
United States of AmericaThe wifi connection didn't work ,the sauna was not working and the pool was a bit colder than the posted 80 degrees.
Close to what we were doing and easy to get to.front desk was very good to get us towels for rhe pool.
Stayed in February 2024
Reviewed: February 16, 2024
Vanessa
United States of AmericaThey didn’t clean my room the three days during our stay, don’t know why
Location, cleanness
Stayed in February 2024
Reviewed: February 15, 2024
Erika
United States of AmericaThere was a wide gap under the door that made the room chilly.
My room was and it was located by the stairs.
Stayed in February 2024
Reviewed: January 18, 2024
Timothy
United States of AmericaNothing to report. Everything went well as hoped.
The location was perfect for my needs and the floor we were on was quiet. Great Breakfast!
Stayed in December 2023
Reviewed: December 29, 2023
Tina
United States of AmericaClean
Stayed in December 2023
Reviewed: December 15, 2023
Gail
United States of AmericaThe plumbing is faulty in that the water pipes vibrate when taking a Shower to make horrendous noise. As others have mentioned the breakfast bar buffet was adequate but could use some variety each day.
Clean, nicely decorated, spacious room.
Stayed in December 2023
Reviewed: December 4, 2023
Deborah
United States of AmericaThe vending machines were out of order( that can't really be helped though) and my shower took a long while to get hot but everything else was perfect and easy
Huge, delicious breakfast. Big, comfy room. Friendly and helpful staff. It was a very pleasant stay
Stayed in December 2023
Reviewed: November 30, 2023
Debi
United States of AmericaN/A
The breakfast attendant was very polite when I asked for milk. She was very polite put it in a cup for me and gave me a tray to carry the food to my room
Stayed in November 2023
Reviewed: October 22, 2023
Gwen
United States of AmericaThe
It was excellent
Stayed in October 2023
Reviewed: October 16, 2023
Paul
United States of Americabreakfast was ok, hot food could have ben a little warmer
Stayed in October 2023
Reviewed: October 2, 2023
Julie
United States of AmericaThe bathroom sink was clogged. The floor inside and just outside the elevator needed to be cleaned better.
The breakfast was basic, edible. The employees were pleasant. The bed was comfortable. The TV options were appreciated. The room was clean.
Stayed in October 2023
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