Our shower leaked so bad that it would run all the way out until the hallway. When we told the staff about it, they were very nonchalant and didn’t care until I got a manager to step in and help us though we only stayed there for one night there wasn’t anything they could do about it every time we had to shower we had to take 10 or 20 towels and put them all over the floor while we took quick five minute shower so that the water wouldn’t leak so bad.

Great location. Easy to check in and check out. Lots of things around to do.

Stayed in May 2024

The air con is permanently turned on and you can't turn off or amend the settings; there are none! Accordingly, we were left being blasted with cold air the entire stay and meant the room was too cold. Our room had a locked interlinking door between our room and the next which meant we could hear everything next door and vice versa. This was annoying and not something I'd expect for a hotel charging what they do. There is no parking at the hotel and no discount offered on nearby carparks. The two behind the hotel charge either $40 or $62 for 24 hours, which is ridiculous.

The location is perfect for the sights. As mentioned by others, the hotel is old but our room had certainly been recently renovated with new decor.

Stayed in May 2024

The doorknob on the bathroom fell off and when the water was first turned on it ran orange. We couldn't figure out how to turn the air conditioner down so we were very cold. The stairwells are in need of painting.

The beds were comfortable. The rooms were clean. The lobby exquisite. The staff very cordial. We met one of the security guards, Steve. He was such a delight! He understands the meaning of customer service!

Stayed in May 2024

Rooms were a little run down.

Amazing location right on Michigan Avenue across from Grant Park - easy to take the train or walk anywhere!

Stayed in May 2024

Four front desk employees I encountered were not at all friendly/welcoming/helpful. I received no reciprocation of my greeting to her when I checked in. A second woman flatly told me to go to the gift shop when I asked if she could make change for a $5, and the man walked away from me when I said I was there to check out. He said you’re all set, took my keys, and walked away into the back room. I had wanted a printed receipt of my stay, but he didn’t reappear before I had to go. Once home, I called to inquire about a $75 charge I saw from you on my VISA. The gal at the front desk who answered told me only Accounting could help & to call back. I’ve left two messages on Accounting’s voicemail and no one has returned my call. Housekeeping did not come to my room Wed, the day after I checked in, so my trash piled up and I didn’t have a clean washcloth for Thrs. The hot water faucet wouldn’t turn off - constant drip.

The room was spacious and comfortable. My view was great- just what I’d hoped for. The bellhops in the lobby were all friendly, helpful, and informative.

Stayed in May 2024

Area is loud, and there was a lot of noise from the room with the adjoining door. We could see light underneath the door when they were there so the sound came through very clearly.

Beautiful view, comfortable room. Great location and good value for the area.

Stayed in May 2024

Hotel is very old (1893). We were in Room 578 and thought it odd that we could gain unrestricted access to the corner room as we controlled the lock and the occupants of the corner room did not. So, security at this facility is an issue. The door accessing the room the other direction had been screwed shut with two screws that would be easy to undo. One screw had actually split the wood of the door. Parking is weird and very expensive. $62/day with no in-out privileges. Definitely not user friendly and limited in scope. Hot water is not very hot and a trickle so bathing was a tepid experience.

Arrival, Staff was very helpful. Access to Chicago attractions is easy. School of the Art Institute of Chicago, Field Museum, etc. Hotel itself is charming and nicely appointed but workmanship has not kept up with the original quality. View from the room was amazing!

Stayed in May 2024

Hallways are old with old carpet and old decorations. It needs to be updated. They also need to install controllable heating and cooling units.

Lobby was beautiful and location was perfect.

Stayed in May 2024

In fact, many have already written here, that the hotel needs renovation of the rooms, the furniture and accessories are actually all ok.

Spacious rooms. The hotel is also dedicated to ESG themes and I liked that there is no daily cleaning. The cleaner only asks if there is a need, e.g. for toilet paper or coffee. White towels are a nice white, not gray.

Stayed in May 2024

The conjoined room. I did not see that anywhere on the ap before purchasing. I was never aware nor told. And the very small TV in the room.

The vintage look and feel we're great. The view of Buckingham Fountain and Lake Michigan was spectacular.

Stayed in May 2024

Very low water pressure for the shower.

Big rooms, lot's of space.

Stayed in April 2024

limited desk staff

Bellmen

Stayed in April 2024

The lights in our bathroom went out about midway through our stay, the room was kind of small, looked a little on the cheaper side but definitely passable as a hotel room.

It was affordable and the staff were friendly and the breakfast cafe was pretty good.

Stayed in April 2024

Tv was too small. Water pressure was not good. Had lake view but could not really see the lake.

Location was great. Staff was very helpful. Beds were firm but not uncomfortable.

Stayed in April 2024

Not a lot of options in either restaurant and only so/so regarding taste.

Location and room

Stayed in April 2024

Basically, this is an old, noble hotel. I have stayed here many times. I love it, but the general feel of the hallways and public spaces is just a tad on the shabby side, and the mechanical systems (climate control) are obsolete. On the other hand, one night we were cold and asked for a small heater and the staff quickly responded, sending one up to our room.

View is superb Location is great Large, comfortable room Staff was helpful

Stayed in April 2024

Perfect location next to Roosevelt University!

Stayed in April 2024

That you could not adjust the ac to go on. Was told the heat was on and that can not control that.

Beautiful view

Stayed in April 2024

Bedding and room making every 2 days

Location

Stayed in April 2024

All was ok

It was big but clean

Stayed in March 2024

Check in was supposed to be at 3 and our room was not ready. Waiting with a bunch of kids after a long day is not ideal.

As my 14 year old put it, it was "bougie"

Stayed in March 2024

Our original room had no water so we were moved to a different one. The heater didn’t work and was producing cold air.

The staff was very welcoming and the rooms were clean. The location was excellent.

Stayed in March 2024

We had to request our room to be serviced. If we didn’t, it wasn’t done, which happened once.

Friendly and helpful staff. Good size rooms.

Stayed in March 2024

No heating

Location

Stayed in March 2024