306 West Market Street, San Antonio, TX 78205, United States of America
#29 of 318 hotels in San Antonio
Guests' ChoiceBased on 2216 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Chaunice
United States of AmericaThey offer valet parking and how clean it was
Stayed in May 2024
Reviewed: May 20, 2024
Perkins
United States of AmericaThe room that I booked for my family, the drain specifically the tub was not draining properly. As soon as the water from the shower hit the drain, there was some kind of debris coming out from it like dirty fibers. The tub was then filled with water and those debris were floating. My kids had to step out of the tub. I think it took about 5mins for the water to be completely drained. Then it happened again with me and my husband. This time there was no debris floating but just water waiting to be drained.
The location, ambiance, food (dessert) and staff.
Stayed in May 2024
Reviewed: May 19, 2024
Lionel
United States of AmericaYour front desk clerk was outstanding. Super helpful. I highly compliment Abbas.
Stayed in May 2024
Reviewed: May 17, 2024
Kellie
Australiawaiting to access valet parking was time consuming. Drink prices were high, closing time of bar could be a little later
staff were very friendly and helpful, ease of check in was good. Location to riverwalk was excellent. Valet parking was good
Stayed in May 2024
Reviewed: May 16, 2024
Felice
NetherlandsN/A.
Spacious room, friendly and flexible staff. Breakfast outdoor in front of the riverwalk.
Stayed in May 2024
Reviewed: May 14, 2024
Brittany
United States of AmericaNothing
It’s right in the center of everything. The roof top pool is amazing and the staff were all great.
Stayed in May 2024
Reviewed: May 13, 2024
Debra
United States of AmericaRoomy
River walk
Stayed in May 2024
Reviewed: May 12, 2024
Christaine
United States of AmericaParking fees
Beautiful!
Stayed in May 2024
Reviewed: May 9, 2024
Cynthia
United States of AmericaThey didn’t give us our river view room on checkin. Instead gave us a bigger non view room. We had to go back down to get the room per our reservation. Pillows were terrible.
Location on Riverwalk
Stayed in April 2024
Reviewed: May 9, 2024
Erin
United States of AmericaSome of the staff was grumpy- especially in the bar/restaurant.
The hotel itself was great! Great rooms, clean, amazing location.
Stayed in April 2024
Reviewed: May 9, 2024
Pat
United States of AmericaI can't think of anything I didn't like.
The hotel was beautiful and the staff were so nice and helpful. The valet staff were incredibly helpful and so happy!! The bartenders were on point as well. Our room was clean, roomy and very comfortable.
Stayed in May 2024
Reviewed: May 9, 2024
Barbara
United States of AmericaBreakfast was delicious and reasonably priced. The server was very accommodating with our large group.
Stayed in May 2024
Reviewed: May 6, 2024
Julia
United KingdomUnbeatable location on the riverwalk. Beautifully decorated spacious bedroom in a gorgeous hotel. Stunning lobby with bar and restaurant which was decorated for fiesta while we were there. Francisco was so welcoming at breakfast. Plenty of parking around if you don't want valet parking.
Stayed in April 2024
Reviewed: May 6, 2024
Mario
ItalyAt the checkout the lady at the reception was asking for a payment amount that was already covered at the checkin. Instead of just asking for the remaining amount, she wanted a new payment while the previous payment would have been withdrawn later by the card issuer. The manager then solved the problem and allowed us to pay the remaining small amount that was due, not again the amount for almost the entire stay. The easy way is always the most appreciated and I don't see why it wasn't proposed in the first place. Anyway, I don't think this inconvenient would low the overall score. Well-deserved 10/10.
The hotel exceeded our expectations! It was an amazing stay with a comfortable and spotless room. The hotel is nice and well maintained. There are several amenities and we absolutely loved the fitness centre and pool at the rooftop. The staff was nice and friendly.
Stayed in May 2024
Reviewed: May 5, 2024
Dale
CanadaOnly had a problem with receiving additional sheet and blanket for a friend who arrived for the last 2 days. It took 4 calls to receive the additional sheet and blanket .
The hotel, location, restaurant, bar, and the staff at the front desk were great.
Stayed in April 2024
Reviewed: May 3, 2024
Cheryl
United States of AmericaWe had no tv. They tried to fix but could not. Bad cable broadcast.
Very nice, friendly and clean.
Stayed in April 2024
Reviewed: May 3, 2024
Fred
United States of Americano help on getting tours price to high on parking maybe the rooms were a little over priced
breakfast and location was good
Stayed in May 2024
Reviewed: April 30, 2024
Zynri
South AfricaVery nice hotel with an awesome view. The hotel is located on the Riverwalk and you can easily walk to restaurants and shops. The staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 29, 2024
Reynaldo
United States of AmericaAll good
Great hotel great location for our special occasion.
Stayed in April 2024
Reviewed: April 27, 2024
Zoe
United States of AmericaIt was a little on the pricey side, and there was no microwave. if we were traveling with our people, it would have been a good value but We really didn't need as much space as we were given. All of the rooms come with a separate bedroom, so that would have come in handy if we had brought the kids.
Absolutely. Stunning, very spacious rooms, friendly staff. Perfect location. Delicious breakfast served right to our room
Stayed in March 2024
Reviewed: April 25, 2024
Becky
United States of AmericaTook a long time to checkin, order food and drinks due to low staff
Location on the riverwalk, comfortable beds
Stayed in April 2024
Reviewed: April 25, 2024
Cathy
United States of AmericaBeautiful hotel. Comfortable bed. Great location.
Stayed in April 2024
Reviewed: April 25, 2024
Paul
United KingdomQueues to check in and out
Great location, huge rooms
Stayed in April 2024
Reviewed: April 22, 2024
Ryan
United States of AmericaThere isn't anything we don't like about Hotel Contessa. This is the only hotel we stay at when we visit San Antonio. We've stayed here about a dozen times.
We loved everything about this hotel!
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content