306 West Market Street, San Antonio, TX 78205, United States of America
#28 of 316 hotels in San Antonio
Guests' ChoiceBased on 2232 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 30, 2024
Zynri
South AfricaVery nice hotel with an awesome view. The hotel is located on the Riverwalk and you can easily walk to restaurants and shops. The staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 29, 2024
Reynaldo
United States of AmericaAll good
Great hotel great location for our special occasion.
Stayed in April 2024
Reviewed: April 27, 2024
Zoe
United States of AmericaIt was a little on the pricey side, and there was no microwave. if we were traveling with our people, it would have been a good value but We really didn't need as much space as we were given. All of the rooms come with a separate bedroom, so that would have come in handy if we had brought the kids.
Absolutely. Stunning, very spacious rooms, friendly staff. Perfect location. Delicious breakfast served right to our room
Stayed in March 2024
Reviewed: April 25, 2024
Becky
United States of AmericaTook a long time to checkin, order food and drinks due to low staff
Location on the riverwalk, comfortable beds
Stayed in April 2024
Reviewed: April 25, 2024
Cathy
United States of AmericaBeautiful hotel. Comfortable bed. Great location.
Stayed in April 2024
Reviewed: April 25, 2024
Paul
United KingdomQueues to check in and out
Great location, huge rooms
Stayed in April 2024
Reviewed: April 22, 2024
Ryan
United States of AmericaThere isn't anything we don't like about Hotel Contessa. This is the only hotel we stay at when we visit San Antonio. We've stayed here about a dozen times.
We loved everything about this hotel!
Stayed in April 2024
Reviewed: April 22, 2024
Susan
United States of AmericaNot getting more than 2 bottles of complimentary water
Great location on the Riverwalk
Stayed in April 2024
Reviewed: April 20, 2024
Peter
United States of AmericaNothing. Will definitely stay there again.
Beautiful hotel with an excellent staff. Very close so you can walk to everything you want to see. 12 minutes from airport. I highly recommend this hotel. A+++++
Stayed in April 2024
Reviewed: April 19, 2024
Connie
United States of AmericaLocation and restaurant.
Stayed in April 2024
Reviewed: April 18, 2024
Claudia
United States of AmericaThe restaurant is not great (food quality) No supervision at the pool: the area was mobbed by few screaming children for hours, the hot tub water was cold…overall not a relaxing environment for a couple
Location, right on the San Antonio River walk Staff sends a text message after check-in and I could use that number to ask questions: very convenient
Stayed in April 2024
Reviewed: April 17, 2024
Ted
United States of AmericaBathtub was old and had a poorly applied coating on it. Fixtures were dated and had scale film. Shower curtain rod was loose and hanging below its intended level. The toilet bowl area contained heavy stains inside the bowl. Generally the bathroom was not up to a four star rating, more like two stars. Rest of room was 3.5-4.0 stars
Proximity
Stayed in April 2024
Reviewed: April 17, 2024
Marina
Argentinacleanness
Attention and service as well as general mood of everyone
Stayed in April 2024
Reviewed: April 16, 2024
Valerie
United States of AmericaNothing not to like! We stayed an additional night because of the comfort!
Absolutely everything!
Stayed in April 2024
Reviewed: April 15, 2024
John
United States of AmericaWe both were more than a little disappointed in the restaurant. There’s really not much positive to say about it. The bar patio is not up to the standards of the rest of the hotel.
The staff, particularly Francisco were great. Francisco went well out of his way to help us with some sudden problems. All the staff were pleasant and seemed happy.
Stayed in April 2024
Reviewed: April 15, 2024
Valerie
United States of AmericaWe absolutely loved everything about Contessa.
Mr.Abbas went above and beyond to ensure our trip was as pleasant as possible.. he exceeded our expectations!
Stayed in April 2024
Reviewed: April 15, 2024
Jonathan
United States of AmericaEverything was great. Would definitely stay again.
Stayed in April 2024
Reviewed: April 15, 2024
Carrillo
United States of AmericaNobody at the front desk when we arrived. The batteries on the card reader went out.
River walk access and majestic theater closeness. Facility was clean and well taken care of. Quick response from room servic, towel request, and card reader fixed promptly
Stayed in April 2024
Reviewed: April 15, 2024
Lopez
United States of AmericaFood was so good
Stayed in April 2024
Reviewed: April 14, 2024
Lance
United States of AmericaI felt that more attention could have been directed towards a few maintenance details in the bathroom of our room and the water temperature fluctuated quite a bit during a shower.
I liked the location and the room was spacious.
Stayed in April 2024
Reviewed: April 13, 2024
Robert
United States of AmericaThe location and the fabulous staff.
Stayed in April 2024
Reviewed: April 13, 2024
Maurice
United States of AmericaEveryone was friendly and helpful - especially Chris at the front desk in the evenings.
Stayed in April 2024
Reviewed: April 13, 2024
Paula
United States of AmericaThe price for parking at $49 per night is expensive although I know that is the average rate for parking in a major city. I wish they had discounted the price based on the length of stay. I also wished the beds were 2 queens instead of 2 doubles for the suites.
I like that you had a suite with doors between the bedroom and the living areas. The beds were super comfortable. All the staff were gracious and friendly. The location of the hotel was perfect and close to many restaurants and shops.
Stayed in April 2024
Reviewed: April 12, 2024
Robert
United States of AmericaLocation was perfect next to the Riverwalk.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content