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Reviews of Best Western Crossroads of the Bluffs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2216 27th Avenue, Council Bluffs, IA 51501, United States of America

#10 of 25 hotels in Council Bluffs

Guests' Choice

Review Score

Based on 781 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.8

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was amazing the breakfast was yummy and the beds super soft.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    great service and breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    great breakfast, the host let us check in early, the room was comfortable

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Trip to the Zoo
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were nice and clean plus the keys were tap open. No more slot key locks which is easier when you have your hands full.The shower was hot. The ac went down to 61 which 2 old ladies that spent all day walking the Omaha Zoo LOVED. The pool area was a shock. Carpeting with couch and chairs with personnel chatting areas. The water was heated but not hot. It's just warm enough to walk in comfortably yet cool enough to enjoy. The breakfast area was nice and comfortable with tables, coaches, and chatting areas. Offered eggs, sausage, gravy, biscuits, waffles, and the usual hotel menu. The lady behind the breakfast counter was pleasant.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Very good place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very good selection and quality

    Stayed in May 2024

  • Reviewed: May 5, 2024

    6.0
    Convenient locale, but missed the mark on many items. For the rate paid I would’ve stayed elsewhere.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator. Bedskirt torn. Toilet difficult to flush. Sink with a crack. No carpet in the room. The hotel is outdated overall. Not a great value for the nightly rate. Seemed like the last room available, that needed lots of repairs!

    Convenient locale & ease of parking.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Great pool, comfortable beds, yummy breakfast!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I got lost a number of times trying to locate the pool, breakfast room, front desk and my room. maybe more clear signage? My child threw up in the middle of the night all over the room. I did not expect anybody to help me clean this up, but would have liked to be given some cleaning spray and to have somebody remove the puke linen from our room. It sat in the room with us all night.

    Pool area was amazing. Would love to have all my family and friends there! It would be even better if there were a hot tub, maybe some more to do in that room. A shelf of board games, some pool toys, etc.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Difficult to understand the front desk personnel. Language barrier.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Should use fresh eggs not powdered

    Breakfast was pretty good!

    Stayed in April 2024

  • Reviewed: April 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Came to this hotel because of the advertised indoor swimming pool but it was closed for maintenance. Is located in an industrial area nothing nice to look at around the hotel. I feel like the room should have been discounted since pool wasn't in order.

    Room was clean. Nice TV. Size of room was comfortable. Not crowded. Large comfy breakfast area. Close to gas stations, restaurants and a Walmart within about 5-7 min drive.

    Stayed in April 2024

  • Reviewed: March 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    pool was under repair at the time we visited, but was posted on their website before we booked.

    Good sized hotel and conference center, decent breakfast

    Stayed in January 2024

  • Reviewed: March 26, 2024

    8.0
    Pretty nice stay, comfortable bed, clean room, great location, super good price!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t say there’s much I didn’t like, besides the fact that there were a couple dead mice in the parking lot.

    Has one of the best breakfast areas I’ve seen in a hotel! Hotel is in a convenient location when traveling to Omaha zoo!

    Stayed in February 2024

  • Reviewed: March 3, 2024

    8.0
    Recommended!
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area is undergoing renovations and was closed, I asked for a discount and got it! TV had to be turned on on the set itself, the button is behind the lower left corner of the TV set. Change channels on the remote: ‘ Guide ’ > ‘ pg up ’ > ‘ \/ ‘ (down arrow) > center ‘ • ‘ (enter)

    This place is clean right back into the corners. Comfy bed Hard floors Quiet Good breakfast 😋 Breakfast had a full time attendant, it was like having your mom there taking care of you. Friendly and professional staff.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    6.0
    Good for sleeping on our way home from Arizona to Minnesota
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Sketchy neighborhood

    Clean rooms, close to highway

    Stayed in February 2024

  • Reviewed: January 19, 2024

    6.0
    Pleasant
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I asked to change the payment method from the one I had on file to another- the customer service agent at the desk indicated that I needed to put my new card in the card reader- I did but nothing happened- he said it would charge my card in the morning. It charged alright- the one I didn’t want to be used. We stay here 4-6 times a year, because it is the halfway point on our frequent trips from ND to LA, but this made me question this decision.

    Location and value

    Stayed in January 2024

  • Reviewed: December 11, 2023

    7.0
    Other than the bed it was fine
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was extremely uncomfortable and squeaky

    Staff was friendly and it was clean.

    Stayed in November 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower in our room, when you pull the lever up on the spout, didn't go up all of the way, so it partially sprayed from the water spout and partially from the shower head. This made it very loud. Also, the bed frames squeeked any time someone turned over in their bed.

    The rooms were very clean and the staff was very friendly.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    7.0
    We would stay there again when in the area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The pool was pretty cold & there were no pool towels, I asked for 8 pool towels at the front desk & they told me they would bring them, when they brought them they only brought 4. The pool & the pool area was very nice & large. We enjoyed the pool/pool area.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    7.0
    easy to get to but just another hotel.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    We thought the breakfast was poor. sausage and eggs no flavor. pastrys were very dry. like day old. no bisciuts and gravy.

    easy to get to.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Website said laundry. The laundry room was out of service. Perhaps updating page to let travelers know.

    Convenient. Right off the expressway.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioner was very noisy.

    The staff was very friendly. Our rooms were clean and beds were comfortable. Breakfast had plenty of nice options for you to start the day.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool to hot

    Had a pool

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Rooms were very clean & great location right next to the interstate. Great customer service!

    Stayed in September 2023

  • Reviewed: September 28, 2023

    7.0
    Just a place to sleep while on the road.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No restaurants in area. I was awakened by the doors on the stairs.

    Stairs were close to the room.

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    Comfortable but needs some renews
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our refrigerator wasn’t working, they sent a maintenance guy that said that’s how it worked. He said he would look for another one and come back in an hour. He never came back and they never gave me a working refrigerator.

    Staff is really friendly and kitchen people where great, specially Ofelia, really nice and attentive, room was overall clean!

    Stayed in September 2023

  • Reviewed: September 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The breakfast was great.

    Stayed in September 2023

Showing 1 - 25

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