204 Sharon Drive, Pigeon Forge, TN 37863, United States of America
#131 of 454 hotels in Pigeon Forge
Guests' ChoiceBased on 2936 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
Roger
United States of AmericaNoisy air conditioner. Needs black out curtains. Better water pressure for the shower. It's dated
Hospitality, Location, activity for the kids
Stayed in May 2024
Reviewed: May 5, 2024
Tracey
United States of AmericaFood and gift shops were expensive
Convenince of pool and kiddie area without leaving
Stayed in May 2024
Reviewed: May 5, 2024
James
United States of Americaonly 1 car on property or pay 50 dollars for parking pass. Did have oveflow parking
had so much to do kids loved it. good location, friendly staff
Stayed in May 2024
Reviewed: April 30, 2024
Finehout
United States of AmericaThe checkout times are off on the bookings website says between 10 am and 12 pm which is wrong.
Loved all the activities they offered for the kids, and the kids liked the water park being on grounds gives them something to do while u sun bath...
Stayed in April 2024
Reviewed: April 27, 2024
Syts
United States of AmericaRoom size could of been bigger and each room could of had it's own microwave.
Room size was only thing that was not as expected. Pics online make it look bigger. Other then that they was a nice place to stay!
Stayed in March 2024
Reviewed: April 22, 2024
Tina
United States of AmericaThe bed was not comfortable at all. I'm not sure I could've slept on them for more than the 2 nights we were there. To enter the pool area, you had to go through the main building, which was fine, but could not use the pool exits. You have to go back through the main building when the exit was right beside the second building where we were staying. Getting a key scanner to access the exit would be nice. Also, don't forget close toes shoes if you're interested in the rock wall climbs, can't do it without them
The room was clean, the pool area was nice and the shops inside were great
Stayed in April 2024
Reviewed: April 20, 2024
Lazenia
United States of AmericaThe construction that was taking place near by
Activities for the children
Stayed in March 2024
Reviewed: April 19, 2024
Mark
United States of AmericaNothing
It was very clean and that staff were really nice. It may be more geared to younger children but my girls had a great time. Their ages are 16, 13, and 12. I have nothing bad to say about our visit. I only wish we could have stayed longer.
Stayed in April 2024
Reviewed: April 18, 2024
Kimberly
United States of AmericaI wish I would have picked a room pool side or higher up to see the mountains better.
The staff was exceptional.
Stayed in April 2024
Reviewed: April 7, 2024
Deanna
United States of AmericaSome of the staff were rude, the pizza place in the hotel gave our order to someone else and didn’t offer anything to make it right after us having to wait almost an hour after being told 20 minutes, the breakfast buffet was not bad but it took forever and the servers really didn’t check on you or ask if you wanted anything else.
The pool, the beds were comfortable, the location of the hotel was great, the amenities!
Stayed in April 2024
Reviewed: April 7, 2024
Kenuatta
United States of AmericaExcellent
Everything was great there
Stayed in April 2024
Reviewed: April 7, 2024
Mary
United States of AmericaThe beds were not as comfortable as I expected.
The breakfast was great. The kids loved the activities.
Stayed in April 2024
Reviewed: April 6, 2024
Brittney
United States of AmericaNo coffe pot or microwave in room.
Walking distance to nearby attractions
Stayed in April 2024
Reviewed: April 5, 2024
Denisha
United States of AmericaIt was geared for younger children. I have teenagers so they weren’t very interested in the activities.
The amenities were nice, but would like indoor water options. Staff was very friendly. We enjoyed the fire pit.
Stayed in April 2024
Reviewed: April 2, 2024
Melanieb
United States of AmericaA little pricey
The amenities
Stayed in March 2024
Reviewed: April 1, 2024
Elizabeth
United States of AmericaWe probably will switch back to the regular rooms next year for several reasons with the new rooms(we stayed in a cabin suite with double bunkbeds)- 1- there are no drawers or really much storage for clothes so we had to live out of our suitcases for the week and really there wasn't enough room to leave the suitcases out for easy access either. 2- there is no security latch on the door like most hotel rooms have towards the top of the door(like a chain). This is a huge issue when you have a child who is an escape artist/runner. 3- the bunk beds are not actually built in or attached to the wall so my kids kept dropping stuff between the bed and wall. I know this isn't a huge issue but it got kinda annoying 😒 4- the blankets were horrible... not very warm and there was no extra blanket on the king size bed, only the comforter that was not soft at all. Only non-room complaint- The new setup to get back into the building from the pool area is horrible. It is very difficult to push that button and open the door at the same time if you are carrying anything.
This is our 3rd year staying here but first in the new river tower. We love this hotel and everything it has to offer! We are very happy that breakfast is back and we enjoyed the on-site pizza and ice cream! We really enjoyed to new refillable cups and the abundance of pool towels this year.
Stayed in March 2024
Reviewed: April 1, 2024
Kim
United States of AmericaOn the day of check out I had a issue with my rental car and I asked if we could delay our check out for an hour while I obtain another car. I was charged $56 dollars for the hour. Which I feel was excessive.
Clean and spacious rooms. Staff was courteous and nice
Stayed in March 2024
Reviewed: April 1, 2024
Sharida
United States of AmericaThe beds and the sheets need to be changed and looked at absolutely every single time a guest checks out. Even from time to time. I could tell our room had been neglected a bit.
I loved the location of the resort. All the fun activities and attractions were no more than maybe 15 minutes away. That made it so easy and relaxing to enjoy our stay. I love the water park at the resort it was so relaxing and comforting. All the staff and life guards made me feel safe pool side while the children were playing. The hospitality was remarkable. Even inside the resort the kids rock climbed. There was just always something to do.
Stayed in March 2024
Reviewed: April 1, 2024
Britney
United States of AmericaThe rooms were ok, but one microwave per floor was disappointing. Was expecting one per room, along with a coffee maker. One of the televisions in our room didn't work and kind of pointless with that small of a room. Mini fridge wouldn't get cold. Online there was a picture of an indoor pool but after asking, was told there was not one. Waterpark was alot smaller than I thought it would be.
It was conveniently located to several attractions. Big bathroom in our room was nice. Pull out bed and 2 queen sized beds.
Stayed in March 2024
Reviewed: March 29, 2024
Wanda
United States of AmericaFood and beverage choices expensive and construction going on near resort
The activities for the kids and the convenience of everything you don't have to leave the property.
Stayed in March 2024
Reviewed: March 28, 2024
Jessica
United States of AmericaNo indoor pool or hot tub but are renovating for one!
Staff, options
Stayed in March 2024
Reviewed: March 27, 2024
Kathryn
United States of AmericaOur air-conditioner kept freezing up so our room was very hot and stuffy. Also you have listed on your website "indoor pool" and there isn't one. With the weather being cold we really wanted an indoor pool.
I liked the location and game room. Water park was nice but too cold to experience.
Stayed in March 2024
Reviewed: March 27, 2024
Lisa
United States of AmericaMicrowave and phone was down the hall.
Very convenient as far as location. Walked everywhere!
Stayed in March 2024
Reviewed: March 25, 2024
Sabrina
United States of AmericaEarly checkout
Family oriented
Stayed in March 2024
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