1914 Old Haywood Road, Asheville, NC 28806, United States of America
#52 of 74 hotels in Asheville
Guests' ChoiceBased on 1361 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.4
Staff
9.0
Value for money
8.5
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Kathy
United States of AmericaAll handicap rooms should be updated with shower and outlets fixed tub is not good all needs replace !
Room was good!!Staff was great! Beds were comfy! !But handicap bathroom is in need of help! floors look nasty a shower would definitely be a must! sprinkler was disconnected and above door outlet hanging !!and breakfast was good but need a painting on walls dirty look !!
Stayed in May 2024
Reviewed: April 29, 2024
Robert
United States of AmericaPool closed
Clean
Stayed in April 2024
Reviewed: April 26, 2024
Heather
United States of AmericaThe breakfast room was very crowded with the tables and chairs. Could use a better set up. The staff who served breakfast was a bit rude.
Clean and great customer service
Stayed in March 2024
Reviewed: April 25, 2024
Sue
United States of AmericaBreakfast was good with lots of choices. Room was clean and comfortable.
Stayed in April 2024
Reviewed: April 22, 2024
Yelena
United States of AmericaBreakfast
Location.
Stayed in April 2024
Reviewed: April 10, 2024
Amber
United States of AmericaBreakfast needs improvement. Maybe offer more fruit options.
I wasn’t impressed with the breakfast. The scrambled eggs were terrible.
Stayed in April 2024
Reviewed: April 7, 2024
Brenda
United States of AmericaOutside light shined right in window during night.
Everything was nice and clean in room. Staff pleasant.
Stayed in April 2024
Reviewed: March 31, 2024
Adrienne
United States of AmericaBreakfast was pretty much the same daily and wasn’t appealing
Location, size of room, and cleanliness
Stayed in March 2024
Reviewed: March 26, 2024
Jacarr
United States of AmericaThe beds were noisy. I saw at least one pest. Slow wifi.
Good views and free breakfast. Plenty of channels.
Stayed in March 2024
Reviewed: March 25, 2024
Kent
United States of AmericaLocation was away from activity.
Room was clean and comfortable.
Stayed in February 2024
Reviewed: March 25, 2024
Johnny
United States of AmericaHair on the bathroom wall, very noisy
Big room
Stayed in March 2024
Reviewed: March 25, 2024
F
United States of AmericaCould easily hear noise from next room and hallway. Kids running In hallway and playing on elevators. Could hear them running from the 4th floor (we were on 3).Had to finally go out and say something. Pillows very thin. (Bring your own if this is an issue) Air was cool, but when off, gets very warm. Hard to regulate temp. Breakfast fair - cereal, yogurt and juices good.
Easy to get in and out of. Great location. Check in process easy.
Stayed in March 2024
Reviewed: March 24, 2024
Atina
United States of AmericaOur room was on the first floor close to the lobby; we heard lobby noise at times, but nothing too loud.
The room was clean and the staff was nice. The breakfast was good quality.
Stayed in March 2024
Reviewed: March 22, 2024
Gina
United States of AmericaThe shower water would not get hot.
It was clean and a very good rate.
Stayed in February 2024
Reviewed: March 20, 2024
Pamela
United States of AmericaThe room was clean, the first room smelled like smoke and the tub was stopped up, the host changed our room with ease and everything was great.
Stayed in March 2024
Reviewed: March 18, 2024
Ashley
United States of AmericaNothing
That the hotel wasn’t directly in downtown
Stayed in March 2024
Reviewed: March 13, 2024
Christy
United States of AmericaSmall issue when I arrived, no one at the front desk and I waited about 10 minutes to get the room keys.
Very clean, Great breakfast!
Stayed in March 2024
Reviewed: March 11, 2024
Kim
United States of AmericaOn Friday the breakfast was not out at 6. It was about 6:15 before it was out
Stayed in March 2024
Reviewed: March 11, 2024
Tameka
United States of AmericaAt night the ac system would make noise it wasn’t loud but noise none the less
It was clean and they had breakfast more than Continental! When we first arrived there were fresh chocolate chip cookies available. I saw the reviews said breakfast wasn’t great but we had French toast eggs potatoes sausage muffins juice cereal fresh fruit etc it was lots of choices. I can appreciate that you saw the concerns and reviews and made it better. It was a big plus from the last time I visited Asheville and a better rate breakfast and cleaner place! All around better stay
Stayed in March 2024
Reviewed: March 8, 2024
Gufran
United States of AmericaProperty could use some updating, the bathroom was in need of repair, still functional but still
Very spacious - huge !! Clean Nice breakfast Nice staff
Stayed in March 2024
Reviewed: March 7, 2024
Jag3rmeiser
United States of AmericaBed sheets were dirty, and the bed was extremely uncomfortable.
Good parking, clean breakfast area, price
Stayed in March 2024
Reviewed: March 2, 2024
Eric
United States of AmericaThe Mountain View out the window is true in the distance. Up close, it’s the back end of car lots and a business strip. Less than scenic.
Clean and comfortable room. Plenty of towels and extra bedding for a stay without asking for more.
Stayed in March 2024
Reviewed: March 1, 2024
Roosevelt
Costa RicaGuest above me were hard walkers and somewhat loud. Noise transfer...
Room was super clean and nice design layout, parking was easy and secure, free breakfast.
Stayed in February 2024
Reviewed: February 29, 2024
Prerna
United States of AmericaElevator and stairs smell of smoke.
Clean spacious rooms. Comfortable bed. Good value. Good breakfast.
Stayed in February 2024
Lacanau-Océan, France
Honolulu, USA
Tuscaloosa, USA
Sankt Ingbert, Germany
Negombo, Sri Lanka
Vienna, Austria
Fort Mill, USA
Depok, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content