9137 Cross Park Drive, Knoxville, TN 37923, United States of America
#73 of 102 hotels in Knoxville
Guests' ChoiceBased on 1822 hotel reviews
6.9Cleanliness
7.5
Comfort
7.5
Location
8.2
Facilities
6.9
Staff
8.0
Value for money
7.3
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
David
United States of AmericaWhile swimming in the pool a pool light just started floating in the water. When I went down for breakfast all the tables were dirty and when I asked for a rag to clean the syrup off the table the lady got an attitude
The beds were ok and the room was decent
Stayed in May 2024
Reviewed: May 20, 2024
Stephanie
United States of AmericaPull out sofa was broken. Shower leaked.
Staff was friendly good breakfast. Beds were comfortable.
Stayed in May 2024
Reviewed: April 23, 2024
Kimberly
United States of AmericaPowdered eggs?!! Yuck!
Stayed in April 2024
Reviewed: April 18, 2024
Jennifer
United States of AmericaThe person who checked me in only authorized my key card for one day. So upon returning after a long day with my hands full I had to trudge downstairs to find out why I could not enter my room. The pool area floats could have been a less worn and maybe different sizes. I was surprised that the towels in the pool area were not washed the whole time I was there. On Sunday morning I went to the desk to let the attendant know there were only two towels left. He was busy on his phone and didn't do anything about it. When I checked out I mentioned it and he put his phone down long enough to say that housekeeping would take care of that when they came in. He said there is probably some extra in the closet. I suggested he check and put them out for the guests wanting to use the pool.
I loved having an indoor pool to exercise in before and after my class.
Stayed in April 2024
Reviewed: April 17, 2024
Phil
United States of AmericaFridge had to be exchanged, washing machine and dryer hadn’t worked for months, only one ice maker in 3 worked and only one lift operational.
Pool temp was the best
Stayed in April 2024
Reviewed: April 17, 2024
Steve
United States of AmericaPool was closed No drapes to block out daylight
Clean, comfortable , staff was super friendly Breakfast included with stay
Stayed in March 2024
Reviewed: April 15, 2024
Raymond
CanadaTired. No phone in our room. At check in the young lady either had poor training or did not care. Set in a commercial area, the hotel had no signage at the road to tell us where to enter. The hotel is not visible from the road
Clean
Stayed in April 2024
Reviewed: April 4, 2024
Dana
United States of AmericaHousekeeping staff would holler at each other very early while cleaning rooms
Location location location
Stayed in February 2024
Reviewed: April 3, 2024
Claudia
FranceFirst room did not have working aircondition
Location
Stayed in April 2024
Reviewed: March 24, 2024
Dwayne
United States of AmericaNeeded more parking spaces
Great location, clean
Stayed in March 2024
Reviewed: March 18, 2024
K-scott
CanadaIce machines out of order
Stayed in March 2024
Reviewed: March 7, 2024
Vicki
United States of AmericaThe bathroom was too small. The vanity needs to meet the walls so items don't fall off as I move things around. The bathroom floor was sticky. 😬. The cloth chair had visible water marks and a stain right where your patootie would be. The seating area was very cold and requires a shade on the walls other than white to make it more comfortable. I called for a wake up call. No answer the first time after ringing 20 times. My second call was answered within 10 rings, i heard a voice. It took him 2 times before I understood his accent that he was saying something like "Country Inn....". I asked for a 5:30 wake-up time, however, after 5:45 the next morning that call had not arrived so I took the phone off the cradle. My partner said the breakfast offerings were very good. Bacon, sausage and eggs were good, and the waffle was thick and delicious. Online reservation said I'd pay for the room upon arrival, however, found my room was paid for upon arrival. Overall, would stay here again.
The bed and pillows
Stayed in March 2024
Reviewed: March 7, 2024
Rosalie
CanadaThe carpet was lifting on the floor we were on. It was hard to roll the suitcase. Pretty minor
Location, places clean & comfortable
Stayed in March 2024
Reviewed: February 29, 2024
Paula
United States of AmericaThe sheets had a stain, I asked for a new set and changed it myself, housekeeper was not available. The pool was not operational, again. Parking lot was small.
The larger room was nice. The breakfast was good. The room had a microwave and fridge. No bugs.
Stayed in February 2024
Reviewed: February 21, 2024
Mary
United States of AmericaSelection
Ok
Stayed in February 2024
Reviewed: February 2, 2024
Rhonda
United States of AmericaBed was too soft. Heard strange noises at the beginning of the night
Did not participate.
Stayed in January 2024
Reviewed: February 1, 2024
Cindy
United States of AmericaFront entrance access was roped off to Main Lobby and the Convenience Shop inside was VERY limited (didn’t look like the pics online)
Convenience off I-75. And sets off major road, so was quiet during the night.
Stayed in February 2024
Reviewed: January 23, 2024
Heather
United States of AmericaIt wasn't as clean as i would expect, and finding dead roaches isn't something I'd expect from a hotel.
The location
Stayed in December 2023
Reviewed: January 19, 2024
Melissa
United States of AmericaThe value
Stayed in December 2023
Reviewed: January 14, 2024
April
United States of AmericaNo warning that the pool was inoperable. That was part of the reason we wanted to stay at this particular one--indoor pool.
Convenient location (use of back roads), breakfast provided, not a huge hotel.
Stayed in December 2023
Reviewed: December 12, 2023
Patricia
United States of AmericaI was disappointed that the orange juice was broken the entire time I was there. Also, the carpets were quite stained -- which I expect is from having animals stay.
I was happy that there was a hot breakfast with two options. The price was good for me.
Stayed in December 2023
Reviewed: December 11, 2023
Leslie
United States of AmericaOutdated, dirt stains on curtains. Ripped rugs. Needs updating. Pool was closed.
The gentlemen who checked me in was nice
Stayed in December 2023
Reviewed: December 5, 2023
Barry
United States of AmericaThe coffee was watered down The bacon was thin until it was trasparent Hall carpet was old and smelled like someone's cooking
Jennifer (staff) and other staff were great. Friendly, helpful and professional.
Stayed in December 2023
Reviewed: December 3, 2023
Kathy
United States of AmericaHeavy smell of food and air freshener
Comfortable bed quiet
Stayed in November 2023
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