245 Saint Charles Way, York, PA 17402, United States of America
#22 of 29 hotels in York
Guests' ChoiceBased on 214 hotel reviews
7.0Cleanliness
7.5
Comfort
7.4
Location
8.3
Facilities
7.1
Staff
8.4
Value for money
7.1
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Cassandra
United States of AmericaWe walked in the building the receptionist was sitting outside smoking and didn't even get up until we rang the bell at the desk. The beds are very uncomfortable and squeaky my body hurt all night.
The breakfast was okay
Stayed in May 2024
Reviewed: May 27, 2024
John-henry
United States of AmericaNothing
Clean, reliable property.
Stayed in May 2024
Reviewed: April 29, 2024
Lehman
United States of AmericaTenants above us walked like elephants and sounded like they were up throughout the night.
I liked that the room smelled good and other than normal wear, it was in good condition.
Stayed in April 2024
Reviewed: April 7, 2024
Carmella
United States of AmericaHad to inform the staff about a broken lock on my door and a broken sink faucet.
Location to food and the hospital where my surgery was
Stayed in April 2024
Reviewed: April 3, 2024
Olubunmi
United States of AmericaThe wifi.
I enjoyed my stay. The only issue is the wifi is shoddy. We couldn't use it during our stay. All in all, a nice stay.
Stayed in March 2024
Reviewed: March 24, 2024
Jenny
United States of AmericaHard to regulate room temperature
Very quiet
Stayed in March 2024
Reviewed: March 10, 2024
Jeanne
United States of AmericaPool was under construction, as was the entire hotel (wet paint, some wall pictures still being placed). Beds were too soft for us...
Breakfast was excellent and the young woman who staffed that is to be commended!
Stayed in March 2024
Reviewed: March 7, 2024
William
United States of AmericaThe mattresses were not great.
Friendly staff, good faculty for the price and decent enough breakfast.
Stayed in March 2024
Reviewed: February 26, 2024
John-henry
United States of AmericaBreakfast was meh.
Conveniently located. In a safe area. Rooms clean.
Stayed in February 2024
Reviewed: February 18, 2024
Duff
United States of AmericaThe hallway reeked of Marijuana. We were on the first floor, right around the corner from the front desk. There is no way they couldn't smell it. Not sure what they could have done but since the hotel is non smoking, I think they should have tried something.
Staff was very friendly
Stayed in February 2024
Reviewed: November 29, 2023
Lynette
United States of AmericaIt really needs a good renovation! Carpets need replaced, rooms are old, and stale! But as clean as they can be!
Location was good for what I needed!
Stayed in November 2023
Reviewed: October 9, 2023
Beth
United States of AmericaThe toliet kept running and the air conditioner ran very loud . I also wish there was a pool and the blankets were very thin
Very spacious room, the bathroom was roomy and very clean and everyone was very friendly Breakfast much better then alot of places I stayed more options not just muffins,bananas and apples,
Stayed in October 2023
Reviewed: August 14, 2023
Mildred
United States of AmericaRoom had a cracked window and peeling paint in the bathroom.
Staff was very pleasant and helpful. Room was nice.
Stayed in August 2023
Reviewed: August 10, 2023
Sioban
United States of AmericaOur room smelled like cigarette smoke to the point where I had to check the booking to see if I booked a non smoking room or not. The bed was absolutely awful.
The room was a decent size and was the cheapest in the area we could find.
Stayed in August 2023
Reviewed: July 20, 2023
Roger
United States of AmericaHer patience with very very respectful and kind
The space of the room .also the floors like 2nd floor had few. Steps to go up.an the front desk person was kind an sweet.
Stayed in July 2023
Reviewed: July 13, 2023
Gregory
United States of AmericaStaff was clueless
Stayed 2 nights, tuesday 7/11 was $119 booked online, 7/12 was $165, same room was in a rush so online was not quick, did not give a chance to cooperate, Never again will i use this location,
Stayed in July 2023
Reviewed: March 22, 2023
P
United States of AmericaThe TV was not working and calling the front desk didn't help. The bed squeaked.
It was clean
Stayed in March 2023
Reviewed: December 27, 2022
Brenda
United States of AmericaBathroom fixtures were loose.
Convenient.
Stayed in December 2022
Reviewed: October 2, 2022
Ray
United States of AmericaNo pool available which was only made aware to us by your site only AFTER booking a Non-Refundable rate. The bathroom door wouldn’t close as it would not close because it would catch the bottom door jamb. Also the shower faucet was loose and wiggles as you would use it.
Location was ideal for our needs.
Stayed in October 2022
Reviewed: September 14, 2022
Alane
United States of AmericaThe bottom sheet was too small revealing a stained mattress. The mattress could have used a thick, comfy topper. The a/c unit could not cool the room, despite leaving the curtains closed to decrease solar heat, and the curtains were missing the sheers. The pool is being refurbished. And, the room rate changed every night. We have stayed here twice before in the same style room, and the beds were more comfortable. The inconsistencies may be due to the challenges caused by the pandemic, so we will try to stay here again since the location is very convenient
The location is perfect, the staff is wonderful.
Stayed in September 2022
Reviewed: August 28, 2022
Douglas
United States of AmericaPool was unavailable. Breakfast was meager
Wonderful comfortable bed
Stayed in August 2022
Reviewed: August 12, 2022
Latoya
United States of Americabreakfast wasn’t good
clean
Stayed in July 2022
Reviewed: July 10, 2022
Leah
United States of AmericaCarpet in my room was filthy and stained. Room was never serviced throughout my 4 night stay. bugs in the bathroom.
nice hotel. front desk staff was very nice at check in.
Stayed in July 2022
Reviewed: May 31, 2022
Gerald
United States of Americalittle pricey
bed was super comfy and great location
Stayed in May 2022
Bloomington, USA
Finikounta, Greece
Zermatt, Switzerland
Sopot, Poland
Chania, Greece
Kathmandu, Nepal
Seogwipo, South Korea
Pag, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content