199 Tunnel Road, Asheville, NC 28805, United States of America
#31 of 75 hotels in Asheville
Guests' ChoiceBased on 1888 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
8.9
Staff
9.1
Value for money
8.7
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Ruth
United States of AmericaN/A
The location and the accommodation.
Stayed in May 2024
Reviewed: May 18, 2024
Richard
United States of AmericaThe difficulty in finding the sign on the roadway. Needs to be bigger and lighted.
everything very clean
Stayed in May 2024
Reviewed: May 18, 2024
Dinne
BelgiumThe size of the room, the location.
Stayed in May 2024
Reviewed: May 17, 2024
Donald
United States of AmericaPillows were too soft and temperature control was difficult to get just right. There was street noise but we slept fine.
Good location, good hot breakfast(employee responsible was friendly and diligent), pool and hot tub clean and saw they were tested, main floor was constantly cleaned(guest workers tracking in red dirt), lots of local pamphlets on hand. Overall it was very good !
Stayed in May 2024
Reviewed: May 13, 2024
Menahem
IsraelThe indoor pool was cold and kind of dirty.
Great location right outside of Asheville. Big room, very clean, nice showers. Jacuzzi was very hot and clean. Loved it.
Stayed in April 2024
Reviewed: May 1, 2024
James
United States of AmericaWe would have appreciated a later closing time for breakfast.
The size of the room was good. The room was very clean and the location was convenient to Downtown Asheville and the Biltmore Estate.
Stayed in April 2024
Reviewed: April 29, 2024
Jolee
United States of AmericaLess than 10 minutes drive to everything, food, downtown, Biltmore
Stayed in April 2024
Reviewed: April 28, 2024
Reid
BermudaWe had packages delivered the day before we arrived. The reception said there were no packages for us. After confirming the packages were delivered and they were signed for he still said the only packages were for his manager on their desk. After showing him the name on the signature he decided to look on his managers desk and voila those were our packages. The whole process took 10mins.
Clean spacious modern.
Stayed in April 2024
Reviewed: April 28, 2024
Dee
United States of AmericaThey close the breakfast bar too early. It shuts down at 9:00 am and most others are open until 10.00am.
Staff very friendly. Location was great .
Stayed in April 2024
Reviewed: April 23, 2024
Cheryl
AustraliaMost restaurants were outside walking distance.
Good size room, it was clean. Breakfast was good. Good to have free parking and a laundry room.
Stayed in April 2024
Reviewed: April 13, 2024
Crystal
United States of AmericaThe pillows. But let's be honest, these days no hotel pillows are good lol
After my husband was unexpectedly admitted to the hospital with a potential life threatening issue, I was exhausted. I got a great rate, comfortable bed & felt safe here
Stayed in April 2024
Reviewed: April 12, 2024
Kim
United States of AmericaNeed more ice machines.
Very clean.
Stayed in April 2024
Reviewed: April 10, 2024
Latasha
United States of AmericaIt was very clean and smelled clean every time I walked into the lobby the staff was polite
Stayed in April 2024
Reviewed: April 6, 2024
Vineet
PhilippinesBreakfast could be better
Staff and location
Stayed in April 2024
Reviewed: April 6, 2024
Clemente
United States of AmericaThe only issue was the heating/cooling unit in the room was very loud. It woke us up during the night.
The hotel was very clean. Furnishing and decorating were modern and nice.
Stayed in April 2024
Reviewed: April 5, 2024
Zohreh
United States of AmericaOur room was close to the stairs and everytime people use the stairs, makes a loud noise with closing and opening of the door!
This is my third time, booking this hotel and never disappointed! Very clean rooms, very friendly staff, great location, spacious rooms...We reserved a king size bed room, had a large TV, a sofa, a chair, a table, refrigerator, microwave, and coffee maker! Everything was excellent!
Stayed in March 2024
Reviewed: April 3, 2024
Adele
CanadaThe neighborhood
Very nice, clean room
Stayed in March 2024
Reviewed: March 26, 2024
Philip
United States of AmericaThe breakfast is really not very great. The gym is in need of some attention. The sensors keep turning the lights on and off while you’re working out. Water pressure is not great.
Convenient location with good parking. The staff was very friendly and accommodating. The rooms were fair size and pretty quiet.
Stayed in March 2024
Reviewed: March 23, 2024
Emalyn
United States of AmericaEvery night somebody is smoking close by, the smell permeates our room. The walls are not well insulated, you can hear the conversation from the outside of our window and the room next to us.
Clean, well lighted, updated fixtures. Bed is comfortable, good amenities. Served hot bfast and did not ran out of food. Close to downtown but far enough from crowds.
Stayed in March 2024
Reviewed: March 20, 2024
Robert
United States of AmericaN/a
The room was clean and comfortable. The staff was friendly and professional and immediately responded to requests. Room rate was very good and location perfect
Stayed in March 2024
Reviewed: March 18, 2024
Zipporah
United States of AmericaNone.
Cleanliness Nearby several stores and restaurants
Stayed in December 2023
Reviewed: March 15, 2024
Elizabeth
United States of AmericaEvery tub/shower needs a grab bar today for safety reasons. We were shocked that a grab bar is not standard fare. We stay in many hotels and this is the first one in years that did not have that accommodation. Frankly, we were shocked.
The hotel was beautiful and clean. Breakfast was great and the staff was great.
Stayed in March 2024
Reviewed: March 6, 2024
Butz
United States of AmericaEverything was clean.
It was exceptional .
Stayed in March 2024
Reviewed: March 6, 2024
Jon
United States of AmericaBreakfast was good!
Stayed in February 2024
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