7120 S Springs Drive, Franklin, TN 37067, United States of America
#13 of 36 hotels in Franklin
Guests' ChoiceBased on 723 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
8.5
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
David
United States of AmericaThere were no USB hubs anywhere in the room. The breakfast area was tiny for the size of the building. For the amount paid you’d think the breakfast was more than instant eggs and a few times.
Easy to book and confirm on a moments notice. Has weight room , pool etc. housekeeping was top notch A+. Room was spotless.
Stayed in June 2024
Reviewed: June 2, 2024
Mary
United States of AmericaStaff, clean
Stayed in May 2024
Reviewed: May 31, 2024
Romondo
United States of AmericaVery Clean, nice staff, great breakfast. Great location as well.
Stayed in May 2024
Reviewed: May 27, 2024
Meagan
United States of AmericaBeds are not very comfortable
Breakfast was good, location was perfect for what we needed it for. Beds weren’t super comfortable but everything else was very nice!
Stayed in May 2024
Reviewed: May 9, 2024
Deena
United States of AmericaParking
Very nice and clean.
Stayed in May 2024
Reviewed: May 7, 2024
Stephen
United States of AmericaBreakfast very good. Hotel very nice. Room extremely nice
Stayed in May 2024
Reviewed: April 29, 2024
Latisha
United States of AmericaBeds weren’t super comfortable but were alright
Great location, rooms were clean
Stayed in April 2024
Reviewed: April 29, 2024
Tercoya
United States of AmericaThe gym had no weights
I liked how close the room was to so many stores and restaurants. The location is off to itself quiet and in a safe neighborhood. The housekeeping staff was nice and always asked to help.
Stayed in April 2024
Reviewed: April 26, 2024
Glenn
United States of AmericaThe breakfast bar should have been better. No eggs, bacon, sausage, donuts, chocolate milk, etc
Pillows and beds were very comfortable. The desk clerk was so professional and friendly. The coffee was fantastic
Stayed in April 2024
Reviewed: April 22, 2024
Laura
United States of AmericaCoffee was amazing!
Stayed in April 2024
Reviewed: April 21, 2024
Judith
United States of AmericaHad no negatives
Staff was friendly and hotel was extremely clean.
Stayed in April 2024
Reviewed: April 15, 2024
Jon
United States of AmericaRoom was fantastic. Bed was great, furniture was is great condition. Bathroom was clean, shower had great water pressure, and sink drains were clear. Breakfast was very good and set up on time.
Stayed in March 2024
Reviewed: April 13, 2024
Casey
United States of AmericaEach floor didn't have vending, ice, etc.
Room was clean with comfortable beds. Excellent location for a family visiting from out of state looking to do shopping,etc.
Stayed in April 2024
Reviewed: April 11, 2024
Jeremy
United States of AmericaBreakfast ended at 9:00AM. I slept in and went down around 8:40. All the warm foods were gone.
Super clean. Staff very efficient. Great location.
Stayed in April 2024
Reviewed: April 11, 2024
Kelly
United States of AmericaWas very nice! Cute! Clean!! Beds so soft heavenly
Stayed in April 2024
Reviewed: March 31, 2024
Amy
United States of AmericaFree parking. Clean.
Stayed in March 2024
Reviewed: March 25, 2024
Anne
United States of AmericaGreat location, close to lots of restaurants in walking distance. They were crazy busy but the staff was super friendly. Hotel is a little dated but clean and comfortable.
Stayed in March 2024
Reviewed: March 24, 2024
Lori
United States of AmericaNothing
Location and cleanliness
Stayed in March 2024
Reviewed: March 17, 2024
Kimberly
United States of AmericaElevator was a little slow! Could you more luggage carts.
Great location! Beds were very comfortable, staff was very friendly!
Stayed in March 2024
Reviewed: March 10, 2024
Kimberly
United States of AmericaMore fresh fruit. Raisins for the oatmeal.
Thought the whole building & individual rooms were exceptionally clean & I shared it with front desk & a cleaning staff woman.
Stayed in March 2024
Reviewed: March 3, 2024
Pamela
United States of AmericaVery clean and beds were comfortable!
Stayed in March 2024
Reviewed: March 2, 2024
Elizabeth
United States of AmericaCean room and pleasant breakfast. Eggs and bacon were excellent. We ate at the sports bar next door. The pizza and drinks were great after a 750 mile trip.
Stayed in March 2024
Reviewed: March 2, 2024
Claire
United States of AmericaBreakfast buffet was a bit unorganized, bad traffic flow! Tight space!
Very clean, beds were comfortable, many nice restaurants nearby where you could enjoy a glass of wine and a nice meal after a long day in the car! Would definitely stay here again! Even had a full length mirror and a great shower!
Stayed in March 2024
Reviewed: March 2, 2024
Lakisha
United States of AmericaThe closet did not have a curtain/door,but it wasn't a major problem. Refrigerator was not cold.
The location, cleanliness, quiet, comfort.
Stayed in March 2024
Bophut, Thailand
Čeladná, Czech Republic
Istanbul, Turkey
Medulin, Croatia
Kavos, Greece
Tideswell, UK
Dúrcal, Spain
Lisbon, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content