8825 Yellow Brick Road, White Marsh, MD 21237, United States of America
#4 of 7 hotels in White Marsh
Guests' ChoiceBased on 433 hotel reviews
6.7Cleanliness
7.2
Comfort
7.2
Location
8.0
Facilities
7.2
Staff
7.6
Value for money
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 24, 2024
Drenda
United States of AmericaThe carpets in the room needs cleaning, there were stains on the arm chair and the chairs at the desk was broken and it could not be lifted up. The shade in the room was off the track and we had to manually pull it down and push it up. The part of handle on the door inside the closet was off. The pull out had dirty sheets and it could not be used and the room was quiet dated.
The staff was very nice and the lobby was pleasing to the eye
Stayed in May 2024
Reviewed: April 15, 2024
Tammy
United States of AmericaIt not nothing I didn’t like
The room was nice an big an clean
Stayed in April 2024
Reviewed: January 4, 2024
Alex
QatarClean the room daily and stop charging cleaning fees.
The customer service was good.
Stayed in November 2023
Reviewed: November 19, 2023
David
United States of AmericaI didn't like pay for another say because I had to cut my stay short.
Stayed in November 2023
Reviewed: November 12, 2023
Mike
United States of AmericaDidn't like the egg patties rather have regular eggs
Stayed in November 2023
Reviewed: November 2, 2023
Jamie
United States of AmericaI like that they were able to give us extra sheets when I asked
Stayed in October 2023
Reviewed: October 16, 2023
Patrick
United States of AmericaThe only thing I didn’t like was the rip off vending machines, and soft mattress & pillows which made it uncomfortable to sleep.
It was a convenient location easily to spot off road.
Stayed in October 2023
Reviewed: October 9, 2023
Sloane
United States of AmericaStaff was sparse
Great location, quiet, clean
Stayed in October 2023
Reviewed: September 29, 2023
Lydia
United States of AmericaPool was cold with windows open on cool days. Not really useable.
Waffles! All day coffee.
Stayed in September 2023
Reviewed: September 11, 2023
Marcus
United States of AmericaSmell of mildew and body odor in elevator and pool hours.
Pool access and quiet facility.
Stayed in September 2023
Reviewed: August 2, 2023
Lil
United States of AmericaThe beds were uncomfortable. The hallways smell like the carpet is mildew
The staff was extremely helpful. The rooms were clean.
Stayed in August 2023
Reviewed: July 31, 2023
Ryne
United States of AmericaStaff could’ve been a little friendlier but no one was rude. Breakfast was ok. Limited options
The front desk area, dining area, room and pool area were all very clean and well kept.
Stayed in July 2023
Reviewed: July 21, 2023
Sylvester
AustriaBreakfast is same as other places, shelf/frozen food, thawed and served.
Rooms and staff were good. Clean environment as well.
Stayed in July 2023
Reviewed: June 26, 2023
Carole
United States of AmericaThe inside of the refrigerator was sticky to the touch. Not enough towels the gym equipment was sticky and made it so we did not want to use them the sheets on one bed had stains on them
The room was fine. It was clean. the air condition worked well
Stayed in June 2023
Reviewed: June 26, 2023
Kathleen
United States of Americathe surrounding area was not great but hotel was clean and nice
the property was good. clean and good breakfast.
Stayed in June 2023
Reviewed: June 24, 2023
Sheila
United States of AmericaI reserved a king size bed, but not informed, in advance, of the unavailability. Was somewhat disappointed.
Stayed in June 2023
Reviewed: June 12, 2023
Miller
United States of AmericaThe towels had stains on them at the pool. Every towel was very thin and each one had an orange stain. Towels are important. They should be clean and plush. These weren't. I had 1 plush towel in my bathroom. The other towel had a hair, and the one wash cloth did not look clean. The pool hours were awful. 10 am to 8 pm is very unsatisfacrory. I like to unwind, and the pool should have been open until 10 pm. The noise on the street was not good-
The waffles were great! The breakfast was nice. Nice selection. The pool was nice. The bedroom was clean. Receptiinist/check in/check out person was nice and personable
Stayed in June 2023
Reviewed: May 9, 2023
Tamara
United States of AmericaPM front desk was not very engaging. Waited several minutes for someone to show up for check in. Suite had 2 small bath towels, rags, and hand towels. Room didn't have pillows or blankets for fold out couch. PM front desk gave all necessary linens and towels/rags without argument. Room was not well vacuumed or mopped. Dust and crumbs found in multiple corners throughout the room, bathroom had hair and dirt in corners, lots of dust on pipes under sink easily visible. Soap dish had black mold underneath in the corners, which I cleaned out myself because, ew! Toilet seat tightened to the side so when reaching for toilet paper (far stretch, our child couldn't reach) the seat slid sideways exposing toilet rim. The vent in the bedroom has black mold on all of the slats. Perhaps this is why black specks kept appearing on the beds? The bed linens were all stained with black marks. One bed cover had what looked to be fresh grease stains from prior guest. Almost all of the towels and rags were stained. One in particular had lots of black stains. Friday's breakfast was not replenished with very little left at 915am, although is supposed to end at 930am, and was not kept clean. (930am seems too early, especially on vacation.) Batter cups and batter puddles, and stuff left behind made messes on counter, juice cups ran out. Coffee was empty. Breakfast host was notified when came but dismantled breakfast stations instead. AM desk host was not accommodating, said breakfast host knew about the coffee and would do it when she was done. Wasted cup and 4 creamers-wait was too long. (sign says please don't waste) Pool hours too short, 10am-8pm. We weren't returning from the day's activities until after 8pm. Would've been nice to enjoy the hottub after a long day. Room cards don't work for pool. Must use card from front desk to get in, seems like micromanaging a guest amenity, and wasting time, especially given such small timeframe to use the pool.
The beds were comfortable. Shower had hot water. A/C was cold. Everything in the room worked. No bedbugs or other bugs!
Stayed in May 2023
Reviewed: May 3, 2023
Barbara
United States of Americaone of the reasons I chose this hotel was because I am disabled and this hotel offered an indoor pool with a lift so I could enjoy the pool, I verified that they had a lift prior to booking however upon arrival both lifts were not powering on and no one knew anything about the lifts to be able to have one of them working prior to my departure. I stayed a week.
Staff was friendly, room was clean. Price was reasonable and complimentary breakfast was nice.
Stayed in April 2023
Reviewed: May 2, 2023
Jones
United States of AmericaI had ants in my room all on the dresser top. Thankfully the clerk on able to get me another room.
I like the floors the showers was great
Stayed in April 2023
Reviewed: April 22, 2023
Jordan
United States of AmericaBathroom sink was stopped up
Staff, location, pool, hot tub & breakfast
Stayed in April 2023
Reviewed: April 3, 2023
David
United States of AmericaWe were not told the hours for breakfast. It closed before 9:45...rather early on a Sunday. Also towels were rough and skimpy. Pool was unavailable.
Nice room, layout.
Stayed in April 2023
Reviewed: March 30, 2023
David
United States of AmericaMy frequent complaint is the quality of the towels. They are thin and require several to dry yourself with. Taking several showers a day between meetings it's difficult to get completely dry. This recent time the breakfast selection while extensive needed to be refilled . Waited for eggs, meat, bread and coffee. The fruit selection was one orange
I have stayed at this property several times when I have business in Baltimore. It serves my purpose well. I have reviewed this place several times before
Stayed in January 2023
Reviewed: March 27, 2023
Jane
United States of AmericaWhen we first got to the room (401), there was a strong smell of smoke/cigar smoke. The cleaning crew did deodorize it.
The king bed was nice and firm and comfortable.
Stayed in March 2023
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