We were disappointed that the pool was closed, but we would stay here again!

Breakfast was good. There were a variety of options. My kids loved that the bear on the waffle maker.

Stayed in May 2024

Great location. Close to outlet.

Stayed in May 2024

Price, cleanliness and location

Stayed in May 2024

The lighting in the room needs improvement as it was very dim even with all the lamps on. The bed was very comfy but the sheets would not stay on the bed.

The staff were very polite and helpful. The room was very large and clean. It is a convenient walk to restaurants and shops.

Stayed in April 2024

Bed was to high and had a hard time getting in and out of it. Bears in the parking lot and were not told about them. Do to having to walk everywhere, the area was not well lit and felt unsafe. Several times a day, usually in the morning and evening the bears would be walking around the outside of the hotel. I have mobility issues and that makes it dangerous. My husband had a bear get within 10 feet of him before he seen it. We knew that there are bears, just didn’t think we would have to walk in dark areas to get to the hotel

Room was clean

Stayed in May 2024

I asked for housekeeping services one morning & did receive this. Also the pool was closed & we were not informed at check in, there was a sign posted at elevator

Breakfast was wonderful, location was great, huge room

Stayed in May 2024

The pool and fitness room were closed

Location/close to everything, comfy beds, breakfast, staff was very friendly and helpful, clean hotel

Stayed in May 2024

The location and employees. They very accommodating.

Stayed in April 2024

I know the facility is under renovation, but it isn't equipped with a secondary elevator, which is a hurdle for guests with physical limits, injuries, or disabilities... The air conditioning unit in the room worked well for cooling, but when it would kick in for the condenser to cool, it was extremely loud & will wake you up, a little unnerving in a good sleep in the middle of the night.... A lot of the facility still needs fresh paint as it's renovated, along with better lighting for the parking area

Location us great.... friendly staff... Carey at the front desk was great, very friendly & out going personality, my son said he was awesome (& looks like a Super Hero) My son was thankful for the kindness & cookies, he made sure to tell everyone about them, & the larger than life nice guy that works there, a wonderful memory for us, on another great visit to Tennessee.

Stayed in April 2024

The fitness center was not usable

The location

Stayed in April 2024

We stayed in room 312 and had an issue with our toliet flushing. It never wanted to flush on the first one and when you did get it to flush it took a while for it to wanna flush again

The location is perfect. The staff is always super friendly

Stayed in April 2024

That the pool was being worked on

Service, Staff, the location, and breakfast

Stayed in April 2024

N/A

Location

Stayed in April 2024

The hotel’s website indicated a restaurant on site and the tv cable had minimal channels. We couldn’t watch the college basketball playoffs.

The location, breakfast and front desk personnel.

Stayed in April 2024

Didn’t know the pool was closed down

Close to town Toilet flushes down the devil Breakfast is great

Stayed in April 2024

They are in the middle of a remodel so there was noise in the morning when we would have liked to sleep in. But other than that the room was comfortable and breakfast was good. Location to downtown is great!

Stayed in March 2024

The breakfast was good. Excellent location! Rooms were roomy and staff were very friendly!

Stayed in March 2024

Outside was like a back alley and next door to a vacant hotel or something like literally 2 foot away. The hotel faced away from town. The view was a parking lot and a deserted hotel next door.

clean room

Stayed in March 2024

Property is going through construction so pool was not accessible but that was known before stay. Food options were decent for breakfast but they weren’t very hot.

Rooms were very clean. Hallways always smelled clean as well. Staff was super friendly and the location was great easy access to the strip.

Stayed in March 2024

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Stayed in February 2024

Nothing they could have done but came while construction was going on so it was very loud in the room while trying to relax

Very clean and employees were nice.

Stayed in February 2024

Great breakfast, a half a block from downtown Gatlinburg. Very clean and breakfast was very good.

Stayed in February 2024

One night was overrated to $319 and last night $89 that doesn’t make sense. A ghost place, only one person on the front desk and always hidden. At night only one person watching TV. Felt like no one was there, only for breakfast.

Good location nearby Gatlinburg downtown, good breakfast every morning.

Stayed in February 2024

Breakfast could have be much better. It could have some sausage links/patties, bacon, etc. Instead, there were about 3 pieces of what looked like bites of breaded chicken. It was nice having glass dishes, but I don't think necessary; disposable plates work fine. Other than that it was good. The overall interior of the hotel was very nice and clean, but when when looking outside the back door there was trash all over. It looks very disgusting. Another subject, the two gentlemen at the front desk, from Jamaica, were very friendly and professional. Nonetheless, house keeper we're not as friendly and very early in the mornings one can hear the talking VERY load. One stay at a hotel to have a nice relaxing sleep and not women talking like people are having hearing problems. And it doesn't take much to say "good morning."

I wrote positives and negatives at the bottom.

Stayed in February 2024