So worried about covid had pool and hot tub closed need to get over this if people are so scared if catching the covid they should stay home not punish everyone else buy closing pool and etc

It was clean

Stayed in August 2021

Pool not open

Good location, right off the highway

Stayed in August 2021

Pool was closed and we weren’t aware until we checked in. It was being worked on. My kids were bummed. Maybe post on website so we would know ahead of time. Also, we were 15 min late for breakfast and I asked the kitchen staff very nicely if we could grab some food to go. At first she was very rude and didn’t want to help but when I mentioned I had kids and we were heading to the zoo, she was much happier and friendly. Maybe extend breakfast time slightly?

Location was great! Check in was easy. Rooms were close together and clean.

Stayed in July 2021

More communication on what is open and close because of the covid 19 , when booking . *Pool *Gym *Full Breakfast Grab and go was a good breakfast for what we're all dealing with as covid 19 lingers on.

Stayed in July 2021

Cable was not working correctly......the room was a little small for the price.

Location was great for the safari

Stayed in July 2021

It could be cleaner and have friendlier employees for $140/night. I asked if they had a warm breakfast or anything gluten-free - because of covid I know that everything has changed- I received a very vague answer; when I tried to get some details still one of the employees was straight rude at the front desk. The check-in was ok.

Great location

Stayed in June 2021

Our room had a window that opened and was right bu an exterior light. Unfortunately bugs could get in somehow and we killed several bugs near the window. Also, the window track was full of dead bugs.

It was right next door to gas and a 7-11. Close to Natural Bridge and Lexington.

Stayed in June 2021

Pool was closed. Should have been discount. Also food (apple slices) and trash left from previous guests under a couch

Friendly staff. Nice room, spacious rooms. Sheets and bed very clean. Comfortable

Stayed in June 2021

Thought we had a jet tub but the room did not have one.

Convenient and clean.

Stayed in June 2021

The receptionist was courteous & friendly, but covered in tattoos and piercings, which was a little off-putting. Didn't see any maps or brochures regarding local events, activities, tours, etc., but that could have been because of COVID regulations. They still required masks whereas the hotel & restaurants we visited in northern VA (DC area) were more relaxed.

We did not eat the breakfast because we wanted to get on the road early. The room was very clean and the bed comfortable. The common areas appeared to be clean also, but the facility looked a little dated. The hotel had a lot of guests, but it was still quiet.

Stayed in May 2021

Breakfast is not great if there are more options like waffles and pancakes would have been better

Staff was friendly -

Stayed in May 2021

The wifi wasn't operable and I ended up having to attempt the fading signal from my phone for internet access. The mask policy was not enforced and I didn't feel safe walking through the common areas or getting my breakfast. Rather than allowing one guest to make another feel uncomfortable, and possibly have to engage in a verbal confrontation--it would be reasonable and appropriate for the staff to have a small script as a courtesy rule enforcement for guests who stand inside of the designated safety distances, and who ignore the many signs regarding the required masks. It's not implausible to do and still serve your guests, you wouldn't be silent if the same guest walked out with a mini fridge in hand or without paying. My restroom had human solid waste on the back of the toilet upon my arrival. The sheets that were on my bed were soiled and needed to be discarded and replaced with fresh linen. It's not enough to bulk wash items. If they are visibly soiled, they should not be provided to the next guest. Many of the channels that were to my liking were unavailable, rendering the provided guide obsolete. The water temperature control in my bathroom sink was out of sorts. I would receive scalding water whilst having the dial turned slightly in the blue zone. The property had only one (1) elevator that was slow going. It's even more so noticable when there is only one (1) family allowed per trip and you must wait for it to return to you (hopefully empty and available). Upon performing a full hard surface wipe down, my Clorox wipes were soiled with dirt, which didn't provide much in the way of confidence in the cleaning procedures. There is too much pressure placed upon the two (2) cleaning staff members for the entire property. For what they charge for the type of room in the middle of the mountains, they should not cheap out in the most important area that guests come to expect, cleanliness.

The breakfast was very pleasant. There was a variety of selections and most items were reasonably safe to consume during the pandemic. The breakfast staff went out of their way to ensure the food was readily stocked and available.

Stayed in May 2021

Parking lot seemed small, but we arrived late and I didn't check to see if there was any in the rear of the building.

Raven at the front desk was wonderful. Room was huge and super clean. Comfy beds.

Stayed in May 2024

No cleaning service on second day, I don’t prefer hotel where we’ve to call for cleaning, towel/bed-sheet change.

Kids loved the pool, stayed long time in pool. Breakfast was ok, being a vegetarian we had some options.

Stayed in April 2024

Breakfast was somewhat disappointing, not very much choice and the quality wasn’t great either. We had a problem with our room cards on our second day and although it was fixed eventually, the staff barely spoke to us and wasn’t very friendly. Room was definitely pretty outdated.

Location was great, close to a couple of food places and near I-64.

Stayed in April 2024

There was a silver fish in the tub, I'm assuming it was there all night cause I saw it in the morning it didn't look like it had gotten too far. We also experienced some problems with the lights between the beds ... they didn't work. We left a note for the maid.

My husband complained that the mattress was too soft, but I was satisfied with it. Everything else was fine.

Stayed in March 2024

Dirty. Roach crawled out of the bathroom sink. Old peanut m&ms all over the floor. Furniture dirty and stained. Hotel was empty and I asked to be put on the first floor, they put me on the 4th. Front desk girl was vaping outside the whole night. Mold came out of the tub faucet into my kids bath. We spent way too much for this hotel, over $200. We got up at 2:00 am and left because I couldn’t sleep because it was so dirty.

Location was fine.

Stayed in November 2023

Nothing!

Everything about our stay was wonderful! The staff were super friendly and helpful. The hotel was beautiful and clean. Our room was very spacious and clean.

Stayed in November 2023

Convenience to interstate, restaurants nearby, clean, breakfast fare was ok

Stayed in October 2023

Cleanliness of the room. The housekeeping staff cleaned the room every two days. Trying to get towels from the staff was a challenge.

The friendliness of the staff

Stayed in October 2023

The breakfast was awesome and the staff was nice. We were there for the horse show and the room was very clean- plus we used the pool!

Stayed in August 2023

We had just drove over 4 hours 2 get there and they let us check in early to relax before heading out. Front desk staff were super friendly.

Stayed in August 2023

Check-in and check-out texts were intrusive. Pre-check-in policy is a bit labor intensive and requires full license plate and make and model, an uploaded picture of drivers license, and credit card verification (beyond booking.com). This is fine for the front desk to request, but not for a web-based day-of-travel extra chore. This front desk was strangely and particularly militant about getting the full license plate. I will not stay at a Raddison property for the foreseeable future. I also have a new rule - avoid places that feel the need to lock down their blue light alarm clock.

Stayed in August 2023

Getting charged twice, not allowed to go to my room that I paid for, having to pee in the woods and being told to wait in my car while other guests were helped. Disgusting hot tub, non working fridge, mold in bathroom.

Breakfast was delicious and the beds were very comfortable

Stayed in July 2023

Beds are great

Stayed in July 2023