105 Alex Lane, Charleston, WV 25304, United States of America
#15 of 26 hotels in Charleston
Guests' ChoiceBased on 1155 hotel reviews
7.5Cleanliness
7.8
Comfort
7.8
Location
7.9
Facilities
7.6
Staff
8.7
Value for money
7.7
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Kenny
United States of AmericaBreakfast
Stayed in May 2024
Reviewed: May 19, 2024
Virginia
United States of AmericaOur bathroom sink clogged! That is our only complaint!
The room was nice! The breakfast was good!
Stayed in May 2024
Reviewed: May 13, 2024
Brenda
United States of AmericaElevator was very dirty, mold on some bread and pillows were not comfortable. The breakfast was not very good.
Ease of check on and out. Staff was very friendly.
Stayed in May 2024
Reviewed: May 4, 2024
Stuart
Canadacard reader not working but no suggestion of a price correction since needed front desk person to open the door
Stayed in May 2024
Reviewed: May 4, 2024
Tawnia
United States of AmericaThe staff was very friendly and helpful
Stayed in May 2024
Reviewed: May 1, 2024
Jorge
United States of AmericaA bit run down in spots.
Friendly staff. Big solid breakfast. Veri comfy room.
Stayed in April 2024
Reviewed: April 28, 2024
Corbin
United States of AmericaPoor quality. The lid on the back of the toilet wasn’t even the right lid. Time for an update.
Subpar
Stayed in April 2024
Reviewed: April 21, 2024
Lisa
United States of AmericaPool was cold with too much chlorine
Amazing customer service, great breakfast. Will definitely stay again!
Stayed in April 2024
Reviewed: April 19, 2024
William
United States of AmericaVery strong pet dander odor and high humidity due to relative location to the pool. Horrible parking availability
Staff was very friendly. Breakfast options were great.
Stayed in April 2024
Reviewed: April 11, 2024
Luv2trvl2
United States of AmericaBed a little too firm but not bad. Shares parking lot with holiday inn express so parking lot was a little full. Doors locked at night. My key didn't work to get back in and foyer phone also didn't work. Had to knock on entry door for someone to let me in.
Easy to find. Friendly staff. Room mostly clean and quiet. Fan in bathroom. Good breakfast. Plenty of restaurants nearby.
Stayed in April 2024
Reviewed: April 10, 2024
Roger
United States of AmericaThe staff was helpful. Good value large room and inexpensive.
Stayed in April 2024
Reviewed: April 10, 2024
Sue
United States of AmericaAll of the staff were very friendly.
The bed was comfortable.
Stayed in April 2024
Reviewed: April 9, 2024
Jana
United States of AmericaBreakfast was great!! Breakfast staff was great!! Friendly helpful staff overall!
Stayed in April 2024
Reviewed: April 8, 2024
Dennis
CanadaThey doubled the price of our room because there was a huge soccer tournament. The hotel was booked with teams.
Our room was clean, comfortable and functional.
Stayed in April 2024
Reviewed: April 2, 2024
Rick
United States of AmericaMold in the shower, random chocolate on floor from last guest, tiny hairs in shower from last guest. Waited for someone for 10 mins to check in, then waited again for 5 mins to get towels for pool.
Close to highway, near lots of food places
Stayed in March 2024
Reviewed: March 31, 2024
Christina
United States of AmericaThe first room we checked into clearly had not been cleaned properly. Found very obvious signs of previous guests. 2nd room was cleaner but still had some other people property in the drawers. Hotel was at capacity. Which is fine except it didn't seem to have any sound barrier between rooms. Beds were very stiff
Breakfast was good. Good options.
Stayed in March 2024
Reviewed: March 31, 2024
Elaine
United States of AmericaParking area
Location! Also, the bed (room 106) was very comfortable.
Stayed in March 2024
Reviewed: March 27, 2024
Dorothy
United States of AmericaThe location and surrounding area.
Great breakfast!
Stayed in March 2024
Reviewed: March 23, 2024
Stephen
United States of AmericaRoom was not cleaned thoroughly. Television only had a couple channels despite a channel guide that indicated much more. Breakfast eggs and potatoes were cold. Sausage patties were cold and old.
Location was good. Assistant manager was attentive. Lobby made nice impression. Cookies were a nice touch.
Stayed in March 2024
Reviewed: March 15, 2024
Kevin
United States of AmericaParking lot is a mess. Key would not work the 2nd night. Had to go to office to get re-programmed.
Friendly staff, room clean
Stayed in March 2024
Reviewed: March 12, 2024
Sara
United States of AmericaConvenient location. Friendly, helpful staff.
Stayed in March 2024
Reviewed: March 7, 2024
Rene
United States of AmericaThe only issue we had was the shower drain was clogged and took forever to drain.
The free cookies! So delicious!
Stayed in March 2024
Reviewed: March 4, 2024
Jamie
United States of AmericaIt needs a jacuzzi tub in the pool area
Close to stores
Stayed in March 2024
Reviewed: March 2, 2024
Susan
United States of Americacould have been cleaner especially the floors
soft beds
Stayed in February 2024
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