5808 Burton Station Road, Virginia Beach, VA 23455, United States of America
#63 of 135 hotels in Virginia Beach
Guests' ChoiceBased on 459 hotel reviews
7.4Cleanliness
7.8
Comfort
7.8
Location
8.3
Facilities
7.5
Staff
8.2
Value for money
7.4
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Kimberly
United States of AmericaNo complaints
Location was great, looked good too
Stayed in April 2024
Reviewed: April 29, 2024
Georgia
United States of AmericaThe bathroom could be cleaner. We got an accessible bathroom with a bench in the bath (not what we selected) the bench was peeling and had mildew on the seat.
The location was good.
Stayed in April 2024
Reviewed: April 25, 2024
Alex
United States of AmericaThe $150 charge for potential damages, which hasn’t been returned back after 5 days.
Friendly staff, clean and appealing arrangement, good value
Stayed in April 2024
Reviewed: April 22, 2024
Melissa
United States of AmericaProperty is being renovated, which is necessary! Mold in bathrooms, spots on ceilings, rips in carpet, etc. biggest problem was that our key did not work upon check in. Reception tried to rekey the card 3-4 times. Hotel was booked and no other rooms were available. Only key that worked was maintenance mans to let us in. After a lot of back and forth with the front desk that evening and the following morning, it was finally resolved with the help if a friendly housekeeper and maintenance who were extremely helpful and nice and used a piece of equipment to fix the actual lock.
Staff was extremely nice and helpful.
Stayed in April 2024
Reviewed: April 9, 2024
Klaudija
South AfricaThe breakfast wasn't great if you are vegan, vegetarian or gluten intolerant. Bathroom could benift from a deep clean.
The price was fair.
Stayed in April 2024
Reviewed: April 8, 2024
Shenerika
United States of AmericaWhen we arrived a staff member was sleeping in our assigned room. The front desk was not aware that one of their staff members was in our room. They switched us to a different room on a lower floor. The couch in our room was worn down pretty bad and was stained. The bathroom had mold on the baseboards and was cracked. The overall furniture in our room was very old and worn down.
The location
Stayed in April 2024
Reviewed: March 6, 2024
Diamond
United States of AmericaThe breakfast could be better, but it was good
Stayed in February 2024
Reviewed: March 1, 2024
Shamale
United States of AmericaEarly in the morning doors slamming back and forth
It was nice and comfortable and the room was clean
Stayed in February 2024
Reviewed: January 29, 2024
Jodi
United States of AmericaI liked everything. The room was clean, just rug was torn in room. Also, elevator and breakfast nook floors were sticky. Like they were mopped with a dirty mop
They closeness to exit, to restaurants and easy parking. The pool was clean and staff very friendly and helpful.
Stayed in January 2024
Reviewed: January 21, 2024
Melina
United States of AmericaRoom could have been cleaner, there was also a nail sticking through the headboard.
Located near the Norfolk premium outlets - decent location. Staff was friendly.
Stayed in January 2024
Reviewed: October 11, 2023
Salvin
United KingdomThe amount of money
Location
Stayed in September 2023
Reviewed: October 11, 2023
Brenda
CanadaOur room was old and was very musty smelling. We couldn't use the A/C because it was very moldy. We opened up the windows which helped some what. It was only a one night stay so we made do.
The location was great and the staff were friendly and helpful.
Stayed in October 2023
Reviewed: September 11, 2023
Joseph
United States of AmericaSmells like marijuana in the hallways
Nice room
Stayed in August 2023
Reviewed: August 21, 2023
Sherry
United States of AmericaNo modern cell phone hook ups in room.
Staff was friendly and helpful
Stayed in August 2023
Reviewed: August 10, 2023
Jacqueline
United KingdomThe lady on reception (evening of 13th July 2023) was fabulous. Really friendly and exceptionally helpful.
Stayed in July 2023
Reviewed: August 8, 2023
Analiza
United States of AmericaWe were here for overnight stay. Hotel room is clean. Beds are comfortable. However, the sofa bed is old and dirty. Our bathroom have no hair dryer so I requested one and they immediately hooked one up. Wifi only works in the living room. I think this is the common problem with suite. The indoor pool is too small and dirty. I brought swimwear for my kids but we didn’t bother to go. Breakfast is good!
Stayed in August 2023
Reviewed: August 7, 2023
Essi
United States of AmericaIt wasn’t far from the beach
The rooms were cleaned and comfortable
Stayed in August 2023
Reviewed: August 6, 2023
April
United States of AmericaThere was tape lining the ceiling, the floor was soaked and the room was hot. We turned the temp down but it just didn’t cool off very well. Really bright lights outside and the curtains didn’t fit the whole window.
Location to the airport was great
Stayed in August 2023
Reviewed: July 31, 2023
Zubaida
United States of AmericaPrice was higher than expected
Allowed us to check in early, friendly staff, free breakfast.
Stayed in July 2023
Reviewed: July 30, 2023
Yousufur
United States of AmericaThe bathroom in the second room was broken for a bit. And the pool wasn't ready but that wasnta big deal.
All staff was very helpful
Stayed in July 2023
Reviewed: July 24, 2023
Rebecca
United States of Americaif indoor pool water was a little warmer, i would have took a dip. fitness room needed sanitizer wipes to clean after use of each machine.
The staff was super friendly and helpful. Someone from the front desk came up to provide assistance with the tv. We preferred no daily cleaning. Housekeeper still inquired if we need more clean towels, etc.
Stayed in July 2023
Reviewed: July 20, 2023
Berra
United States of AmericaBright lights shining though the window keeping you awake!
I liked the location!
Stayed in July 2023
Reviewed: July 9, 2023
Augusto
United States of AmericaPool not clean
Room
Stayed in July 2023
Reviewed: July 2, 2023
Marsha
United States of AmericaRoom had a slight odor. We asked for tissues two different times and never got them.
Stayed in June 2023
Prague, Czech Republic
Dessau, Germany
Houston, USA
La Clusaz, France
Caseyville, USA
Waldbrunn, Germany
Fortaleza, Brazil
Ayder Yaylasi, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content