777 East Grand Avenue, Bensenville, IL 60106, United States of America
#2 of 2 hotels in Bensenville
Guests' ChoiceBased on 704 hotel reviews
6.5Cleanliness
7.0
Comfort
7.0
Location
7.5
Facilities
6.7
Staff
7.6
Value for money
7.0
Free Wifi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Jan
Czech Republic-We wait for about 30 mins to be picked up by shuttle -Shower was broken but worked -Smell in the room -Breakfast was nothing special
-Comfortable beds
Stayed in May 2024
Reviewed: May 16, 2024
Margaret
United KingdomFairly isolated with no nearby eateries or shop
Value for money Airport shuttle Reasonable breakfast
Stayed in May 2024
Reviewed: May 16, 2024
Robert
United States of AmericaThe shower wasn’t too good. Only ice machine was on the first floor and we were on the 2nd floor. My card key wouldn’t work, so everyday I had to go back to the counter to get it reactivated. Elevator smelled of mildew as well.
The location was excellent. Not far from the airport. The rooms were comfortable and clean.
Stayed in May 2024
Reviewed: May 15, 2024
Elesha
United States of AmericaPeople where up slamming doors all night long.
The room was great
Stayed in May 2024
Reviewed: May 11, 2024
Lourdes
United States of AmericaAmenities
Very friendly staff
Stayed in May 2024
Reviewed: May 6, 2024
Leanna
United States of AmericaBeds were hard, could not close bathroom door, ac unit made loud noise and temp did not get cold no matter what was set at, pool room stayed to warm-87 degrees and TV kept sitting off.
Location, restaurants near by
Stayed in May 2024
Reviewed: April 29, 2024
Karen
NetherlandsStaff does not respond to messages sent via Booking.com. You must call ahead if you need pick-up from airport. Pick-up from the airport must be arranged by phone call but there are no directions about where and when you will be picked up. The van used for pick-up seemed too have only one working set belt. Staff is friendly but incompetent. There is no signage in the hotel, e.g. elevator, vending/ice machines. AC was very noisy.
The bed was comfortable. The bathroom was clean and well-stocked with towels and toiletries. Windows could open for fresh air. The room itself was quite spacious. Lots of outlets and USB ports. Breakfast was included but I didn't partake. I was very tired and preferred to sleep in. Noon check-out is great. (Most hotels have 11am check-out.) I was initially given a room on the ground floor but asked for a room on another floor. Staff was not difficult about making the change.
Stayed in April 2024
Reviewed: April 14, 2024
India
United States of AmericaNo nearby stores or restaurants
Comfort
Stayed in April 2024
Reviewed: March 19, 2024
Noble
United KingdomThe Hotel did not reply to several messages requesting where the Airport Shuttle is located until the day of travel. The shuttle driver did not give enough time to move from terminal to the location where the shuttle is parked and left without me despite knowing I was coming g from a another part of the Airport. I had to pay a taxi to the hotel.
Stayed in March 2024
Reviewed: March 11, 2024
Mariah
United States of AmericaView
Good service, staff fixed issues when told about hot water not running
Stayed in March 2024
Reviewed: March 9, 2024
Jean-marc
CanadaIt looks a bit tired in the hallways and staircases.
It has an airport shuttle to and from the hotel. The staff and drivers were friendly. They serve a cold breakfast from 3 a.m. to 6 a.m. for travellers that have early flights.
Stayed in March 2024
Reviewed: March 7, 2024
Michele
United States of AmericaThe room on the first floor was noisy. Guests above us were loud. I asked to move, but was told the noise was coming from replacing carpet in the upstairs hallway and would be resolved by the end of the day. I was pretty certain the loud talking and footsteps weren't coming from the hallway. The second night wasn't any better. On the third day, I asked to be moved or to check out. We were given a new room on the third floor. Seeing the renovated room, I can see how the hard flooring is causing excessive noise for downstairs guests. I wouldn't choose to stay in this hotel again knowing that I'll be hearing upstairs occupants walking around and dropping things on the hard floor.
The room we moved to on the third night on the third floor was a significantly more comfortable room. I would have been more satisfied to have this option on the first night. There were a few minor repairs needed in the first-floor room, and didn't meet my expectations as a Radisson property.
Stayed in March 2024
Reviewed: March 5, 2024
Charles
United States of AmericaNeeds repairs. One elevator not in service
Quiet area
Stayed in February 2024
Reviewed: February 21, 2024
Zahra
CanadaThe fitness facility was dated and the main machine was broken as were two other electronic bikes. The hotel bore some signs of wear and tear and could use a facelift. The distance from everything is a drawback without a car.
The Hotel is good value for money especially for families. They serve a hot breakfast every morning and coffee is available 24/7 for guests. The free shuttle to the airport is a bonus. The room is spacious and very quiet. The main drawback is the location that is far from everything even the airport. If you rent a car it is not a big deal as parking is available on-site but without it, you would have to rely on the shuttle to get to the airport and then to downtown from the CTA. Otherwise, a decent hotel for the price.
Stayed in February 2024
Reviewed: January 31, 2024
Saintz343
United States of AmericaThe entire hallway smell of Marijuana day and night
Nice space comfy bed fresh towels and banquets
Stayed in November 2023
Reviewed: January 7, 2024
Patrick
United States of AmericaHotel is looking a little worn.
Friendly staff and a decent location at a comparatively good price.
Stayed in December 2023
Reviewed: November 3, 2023
Austin
NigeriaNot very clean It is an old facility Poor breajfasy
Helpful staff Airport shuttle
Stayed in October 2023
Reviewed: November 2, 2023
Zach
United States of AmericaJacuzzi wasn’t hot
N/A
Stayed in November 2023
Reviewed: October 4, 2023
Mark
New ZealandPlace is looking tired but room wasn't very clean. Floor felt sticky and side tables had drink residue on them.
Close to the airport
Stayed in September 2023
Reviewed: September 17, 2023
Debajyoti
IndiaCleanliness of rooms, breakfast options, shuttle availability, response from the hotel staff on booking. Communication was a mess till i reached the hotel. Inspite of sending multiple messages via booking.com officially they did not respond and they did not send the shuttle to the airport to pick me up. Apparently we had to call the hotel to reserve the shuttle, which is mentioned nowhere on the booking platform. It was a not a great experience standing and waiting for an hour for a shuttle that was never going to arrive. And this was a booking done over 2 weeks before arrival giving them ample time and notice.
Location close to the airport
Stayed in September 2023
Reviewed: August 21, 2023
Ismael
United States of AmericaVery comfortable bed
Stayed in August 2023
Reviewed: August 11, 2023
Mike
New ZealandNil
Excellent price for a one night layover. Room was perfect. Good bed, quiet room, great breakfast. Helpful friendly staff.
Stayed in August 2023
Reviewed: August 2, 2023
Kevin
United States of AmericaInside, however, I felt the halls could've been cleaner and better cared for. Our smoke detector was hanging off the ceiling, there was paint peeling in the bathroom and it took forever to get even lukewarm water in the sink or tub.
The neighborhood and location were fine. The exterior of the building was pleasant. Breakfast was good. Staff was nice. Room and beds were comfortable.
Stayed in August 2023
Reviewed: July 31, 2023
Lewi
United States of AmericaSmelly. Dirty stained carpets in hallways. Not near any amenities in walking distance at all.
Stayed in July 2023
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