4702 East University Drive, South Mountain, Phoenix, AZ 85034, United States of America
#82 of 132 hotels in Phoenix
Guests' ChoiceBased on 648 hotel reviews
7.5Cleanliness
7.9
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.3
Value for money
7.6
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Elizabeth
United States of AmericaThe room was pretty much what we expected. We needed a room for the night before an early flight out of Sky Harbor. We slept very well and enjoyed a nice hot shower. The reception folks were cheerful and friendly. We walked to the property next door for diner which was good.
Stayed in May 2024
Reviewed: May 27, 2024
Andrew
United States of AmericaThe breakfast was decent. Pool access was greatly appreciated with the event we attended: lots of walking. The helpfulness of the staff was impressive.
Stayed in May 2024
Reviewed: May 26, 2024
Carty
United States of AmericaNo restaurants were nearby. Construction was going on for held of the first floor.
Closeness to the airport was the biggest plus. Staff were friendly. Breakfast was okay.
Stayed in May 2024
Reviewed: May 20, 2024
Len
CanadaThe front staff were excellent as was the airport shuttle driver and a brand new van. Breakfast was good scrambled eggs sausage etc
Stayed in May 2024
Reviewed: May 8, 2024
Eileen
United KingdomPool area is a disaster and needs replacing
Friendly staff, plenty of breakfast,good beds ,clean surfaces
Stayed in May 2024
Reviewed: May 7, 2024
Taglorin
United States of AmericaGood
Stayed in May 2024
Reviewed: May 6, 2024
Laura
United States of AmericaLocation near airport was good, but too high of a price for the hotel. Possible renovations being done, but…masking tape holding room numbers on haphazardly, pool closed, hair dryer not working, etc. …would not stay here again.
Stayed in April 2024
Reviewed: May 5, 2024
Kaye
New ZealandCannot depend on airport pickup. It's not a regular service, you need to phone for pickup. Unfortunately the hotel's phones were not working so we could not contact them. Take a rideshare. Towels are very thin
Close to the airport, room was ok . No problem getting rideshare cost refunded.
Stayed in May 2024
Reviewed: May 3, 2024
Diana
United States of AmericaNot enough parking
Accommodations were sufficient uncomfortable and Cleen
Stayed in April 2024
Reviewed: April 28, 2024
I-chun
Australiaroom has a smell
close to the airport
Stayed in April 2024
Reviewed: April 15, 2024
Kenneth
United States of AmericaPool and Jacuzzi area were closed.
Safe, clean, friendly staff, breakfast.
Stayed in April 2024
Reviewed: April 14, 2024
Gary
CanadaCould have been quicker to refill breakfast items
Ok breakfast
Stayed in April 2024
Reviewed: April 14, 2024
Hannes
MexicoThis hotel offer a free transport from and to the airport. The number I called didn't answer so I had to take a cab. I had asked for a quiet room and they gave me a room facing to the busy University Drive. After complaing they gave me a room facing to the quieter parking lot but having the central A/C in front of my window. So far about customer service. There was a computer in the lobby, but the mouse didn't work - so completely useless. The cable of one lamp was so horribly twisted that the isolation was broken and the copper wire was exposed. The pool was closed.
Clean. Friendly and helpful staff. Very well equipped room (fridge, microwave, coffeemaker, iron, hair dryer). Good breakfest and starting very early in the morning. Shuttle to the airport without problems.
Stayed in April 2024
Reviewed: April 12, 2024
Bonnie
United States of AmericaThe staff were extremely friendly and professional. The breakfast was very good. The hotel itself was a bit dated and the bed was not real comfortable.
Stayed in April 2024
Reviewed: April 11, 2024
Edward
United States of AmericaPool was closed.
Airport transportation was great and timely.
Stayed in April 2024
Reviewed: April 9, 2024
Matt
United Kingdomfree shuttle service stops at 11pm, so had to get Uber for flight that got in at 11.15pm. Room smelled musty and fittings a little tired - could do with an update.
Close to airport! Basic breakfast included in price.
Stayed in April 2024
Reviewed: April 8, 2024
Lorenzo
United States of AmericaCould not close curtains
Near airport
Stayed in April 2024
Reviewed: April 5, 2024
Swanson
United States of Americashuttle service and staff
Stayed in April 2024
Reviewed: March 30, 2024
Dawood
United States of AmericaYou can't close the curtains all the way. There has to be a little bit open in which the sun would shine up all the room in the early morning. I have had to keep the AC on because the street is so noisy from the cars in the morning. Other than that the trip was very pleasant and the staff was very welcoming, nice and professional.
Stayed in March 2024
Reviewed: March 22, 2024
Karen
United States of AmericaCheck-out: Front desk staff did not even look up when we approached the desk, so we placed our key cards on the desk and left. Poor customer service.
Check-in: Front desk staff was awesome, professional & friendly. Both girls represented the hotel wonderfully. Room: Bed was comfortable & bathroom was clean. Breakfast: Continental breakfast was good. Hotel Shuttle: Driver was so friendly and helpful. Great employee!
Stayed in March 2024
Reviewed: March 19, 2024
Sathya
United States of AmericaThe bed was very comfortable. The hotel was great value for the price. I stayed for 3 nights and 2 full days. I spent a whole day in the room for my work. They have some construction going on but did not hear any disturbance during my stay there. The front desk staff is great. I saw a lot of families with children during breakfast times. Overall good place to stay with a great value for the price.
Stayed in March 2024
Reviewed: March 19, 2024
Karen
United States of AmericaEverything was very good: hotel, staff & breakfast
Stayed in February 2024
Reviewed: March 17, 2024
Noreen
United States of AmericaGood location
Stayed in March 2024
Reviewed: March 14, 2024
Lorna
CanadaReally don’t like carpeted floors
Nreakfast was just okay
Stayed in March 2024
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