1592 Mall Drive, Benton Harbor, MI 49022, United States of America
Based on 625 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
7.9
Facilities
7.5
Staff
8.1
Value for money
7.5
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 25, 2022
Adam
United States of AmericaBathroom had several pieces of hair in the shower and on the counter. Bath fan hasn't been dusted in a long time.
Staff
Stayed in July 2022
Reviewed: July 23, 2022
Mike
United States of AmericaDidn't clean out room 2 days in a row, of 4 nights. Because we didnt call before 8am, we called at 8:30am. Even though everything says to do it before 11am they still left it unclean with no fresh towels..
Comfortable beds. Breakfast staff was great.
Stayed in July 2022
Reviewed: July 21, 2022
Ruth
United States of AmericaNo USB ports
Close to stores and restaurants
Stayed in July 2022
Reviewed: July 14, 2022
Kimberly
United States of Americaprice far too high for quality level of hotel
location
Stayed in July 2022
Reviewed: July 12, 2022
David
United States of AmericaRoom not being cleaned
Never ate
Stayed in June 2022
Reviewed: July 11, 2022
Karen
United States of Americaloud air conditioning
Stayed in July 2022
Reviewed: July 11, 2022
Melissa
United States of AmericaMattress could be updated
we loved the breakfast, the staff was very nice! loved the pool area as well.
Stayed in July 2022
Reviewed: July 5, 2022
Konrad
United States of AmericaWhen we arrived bed sheets were dirty. We have informed the staff and they changed it.
Good comfort, staff was friendly too
Stayed in July 2022
Reviewed: June 28, 2022
Alan
United States of AmericaThe black woman in the morning kitchen area was wonderful. In
Clean comfortable
Stayed in June 2022
Reviewed: June 22, 2022
Carrie
United States of AmericaNo complaints
Great location
Stayed in June 2022
Reviewed: June 20, 2022
Latisha
United States of AmericaThe fan in the bathroom was so extremely loud when you turn the light on.
Location was good
Stayed in June 2022
Reviewed: June 13, 2022
Wolf
Germanykitchen/breakfast staff
Stayed in June 2022
Reviewed: May 23, 2022
David
United States of Americaroom price was higher than anticipated
Great
Stayed in May 2022
Reviewed: May 9, 2022
Shannon
United States of AmericaThe first room had a mildew smell to it as soon as we opened the door but the front desk got us switched right away.
Decent hotel for the price. The breakfast is a nice addition.
Stayed in May 2022
Reviewed: April 4, 2022
Spincer
United States of Americawas told before traveling 3 hours that the pool was working when my kids were going to the pool we were told that it was not working we would have went somewhere else’s we came for a competition so after the competition we wanted to swim and were turned away AFTER WE SAW MULTIPLE FAMILIES SWIM EARLIER THAT DAY AND THE DAY BEFORE…… I do t think that was fair
great room friendly staff (some) great breakfast
Stayed in April 2022
Reviewed: February 26, 2022
Megan
United States of AmericaOur employees had a bad experience - and the customer service was sub par, but I kept trying and finally talked to Sue who was great! Changing the ratings simply because Sue finally took care of our issues!
Stayed in February 2022
Reviewed: February 13, 2022
Craig
United States of Americabreakfast staff was very pleasant. as well as the desk person. however the bathroom in our room the floor was dirty the edges were filthy there was hair on the floor. the shower was very small.
Stayed in February 2022
Reviewed: January 8, 2022
Jennifer
United States of AmericaThe pool and hot tub had a ring of buildup at the water line.
the property is well laid out and has excellent security
Stayed in January 2022
Reviewed: October 27, 2021
Larry
United States of AmericaROOM DECOR DATED AND CURTAINS DIDNT FULLY CLOSE AND HOLES IN CURTAINS
GREAT BREAKFAST AND COMFORTABLE BED
Stayed in October 2021
Reviewed: October 20, 2021
Fred
United States of AmericaCould hear the vehicles on the expressway while in room. Kind of annoying while sleeping.
Nice breakfast and clean hotel and room.
Stayed in October 2021
Reviewed: October 19, 2021
Armstrong
United States of AmericaTried to check in using my last name....no reservation. Finally they asked my first name....there it was.
Stayed in October 2021
Reviewed: October 17, 2021
Dana
United States of AmericaThe bathroom sink didn’t drain right away. The shower is a bit small. Hot tub was too hot. Had a neighbor who was slamming doors and screaming at 3am.
Staff was nice. Bed was comfortable. Good seating area for the breakfast.
Stayed in October 2021
Reviewed: October 12, 2021
Erin
United States of AmericaOnly complaint was the top of the head board decor was broken and fell on us in the night. It was slight and no injuries but later noticed it was held on by scotch tape. The rest of the amenities were fine.
Facility was nice. Wasn't very buy so pretty quiet.
Stayed in October 2021
Reviewed: October 8, 2021
Vincent
United States of AmericaIn room air conditioners need filter replacements. Smelled like they were not serviced properly. Carpeting felt slimy. Bed very comfortable.
Breakfast on paper plates is not acceptable. We went elsewhere. Breakfast staff were very pleasant, just wish you used real plates and cups and cutlery. Breakfast room needs to be larger, esp given COVID precautions. Cannot comply with public health spacing.
Stayed in October 2021
Reviewed: September 23, 2021
Gail
United States of AmericaIt was right on the interstate so the truck traffic was very loud.
clean, nice staff
Stayed in September 2021
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