1592 Mall Drive, Benton Harbor, MI 49022, United States of America
Based on 625 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
7.9
Facilities
7.5
Staff
8.1
Value for money
7.5
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Terra
United States of AmericaMy shower head leaked and my phone did not work. The TV remote was extremely hard to use to pick channels.
Communication with staff was amazing. Rooms were clean.
Stayed in May 2024
Reviewed: April 25, 2024
Susan
CanadaVery frustrating to realize after a shower that the hair dryer didn’t work ☹️
Convenient location
Stayed in April 2024
Reviewed: November 5, 2023
Kayla
United States of AmericaThe night desk keeper gave another couple our room and they walked in as we were sleeping no apology just tried to justify why it happened no coffee till like 8 the breakfast was late and all the desk lady cared about was rooms for her friends coming up there fyi that’s who walked into our room smh
The beds and the pillows are comfortable the facility is clean
Stayed in November 2023
Reviewed: October 15, 2023
Gail
United States of AmericaNoise near mechanics room and laundry. Grinding sound off and on.
Clean and comfortable room. Nice breakfast. Friendly and helpful staff.
Stayed in October 2023
Reviewed: October 13, 2023
Jarod
United States of AmericaNothing
Pool and hot tub
Stayed in September 2023
Reviewed: October 6, 2023
Don
United States of AmericaCloset doors kept getting out of track.
It was better on 2nd day than first. More available food. Workers were very friendly and helpful on both days.
Stayed in October 2023
Reviewed: October 3, 2023
Ted
United States of AmericaThe room door rubbed the door jamb so much that it woke up neighbors! Such an easy fix. The room, 229, is a balcony room and I know the check in staff could hear it every time it was opened and closed. We were there on three week days and never saw maintenance staff. The bathroom exhaust fan grill needs attention.
The breakfast saved the rating for this property. There was a variety of selections each day. Lots of selections. Hot side; eggs, waffles, seasoned potatoes, a meat, and biscuits and gravy. Cold side; cereal, breads, juices, and a few pastries. (Hard boiled eggs are in an unmarked bowl in the refrigerator. Lol) There is plenty of seating, the area is monitored very well.
Stayed in September 2023
Reviewed: October 2, 2023
Wendie
United States of AmericaNeeded more towels at the pool but no big deal.
Pool and hot tub were great. Staff was very friendly. Great location.
Stayed in July 2023
Reviewed: October 2, 2023
George
United States of AmericaBreakfast buffet.
Stayed in October 2023
Reviewed: September 29, 2023
Judith
United States of AmericaToilet in room was way too low for adults and need to be replaced. Breakfast was good, but hot items were usually not warm enough.
Bed was extremely comfortable and room was very nice.
Stayed in September 2023
Reviewed: September 24, 2023
Rose
CanadaI have nothing negative to say about this facility
The room was quite spacious and clean. It appears that the rooms have been renovated. The bed was comfortable and breakfast was good. There are lots of restaurants and fuel close by. it is located right off the freeway
Stayed in September 2023
Reviewed: September 21, 2023
Pasquale
United States of AmericaSize of room
Breakfast was very good Staff was friendly
Stayed in September 2023
Reviewed: September 18, 2023
Patricia
United States of AmericaPillows were all firm and lumpy and the breakfast wasn’t replenished quickly so it seemed more things were empty than full
Clean and good location
Stayed in September 2023
Reviewed: September 13, 2023
Mick
United Kingdom.Hairdryer didn't work. Problems with (two) coffee makers - manager replaced with new one. Limited breakfast options.
Comfortable beds and nice pool.
Stayed in September 2023
Reviewed: September 7, 2023
Pinki
United States of AmericaNeighbors slamming doors and talking loud until 2 a.m.
It was clean and bed was so comfortable.
Stayed in September 2023
Reviewed: September 5, 2023
Fred
United States of AmericaLow lighting, no soap dish in shower, toilet sits low
Breakfast, cable TV, pools
Stayed in September 2023
Reviewed: September 2, 2023
Evelyn
United States of AmericaWhen the hotel knew the total of guests, they should be always ready for refills. We are always waiting for food.
Breakfast was ok, but always run out of eggs
Stayed in August 2023
Reviewed: August 25, 2023
Kim
United States of AmericaThe pool water looked filthy. Glad it didn't rain so we had beach a day. They so probably hire someone to come in and do the pool chemicals to keep it up.
Not far from the beach. Clean. Nearby shopping. Restaurants are close.
Stayed in July 2023
Reviewed: August 21, 2023
Mario
United States of AmericaThe beds were very uncomfortable. Asked for an extra blanket and was denied.
Stayed in August 2023
Reviewed: August 17, 2023
Diana
United States of AmericaOverall there is nothing I didn't like about the hotel.
Most of the staff was friendly. Leonard was doing the breakfast and he is an asset to the hotel. Very friendly person. My room was clean, a little noisy but the freeway is close by. Nice pool and hot tub.
Stayed in August 2023
Reviewed: August 14, 2023
Konrad
United States of AmericaHard pillows
We have been using Best Western plenty of times. Always satisfied
Stayed in August 2023
Reviewed: August 12, 2023
Jane
CanadaDesk clerk at check in was very unfriendly and made us feel guilty until proven innocent with regards to smoking and having pets in the room. She never once smiled or even looked in our direction.
The room was clean and comfortable. Really enjoyed the breakfast offered. The eggs were the best we'd ever had in a hotel.
Stayed in August 2023
Reviewed: August 9, 2023
Timothy
United States of AmericaThe room could have been a little more cleaner, there were cracker crumbs in chair. I asked for it to be vacuumed and it wasn’t done. Also bathroom sink slow draining water, informed staff but nothing was done.
The breakfast was good and the location was good.
Stayed in August 2023
Reviewed: August 7, 2023
Ajango
United States of AmericaThe breakfast was good but the set up was not great. There were big traffic jams and it seemed like there could be a better set up to accommodate everyone. Putting plates at the beginning of the line would be a good start!
The pool was great, it was well maintained and we loved that it was both indoor and outdoor. The room was clean and the beds were comfortable.
Stayed in August 2023
Reviewed: August 3, 2023
Darcy
United States of AmericaBreakfast needed a few more options and a pitcher of water. Coffee was terrible. Overnight front desk person wasn't very friendly but she did her job correctly. Room was very damp....
Leonard was just so sweet. Beds were comfortable and we felt safe. Pool hours were accommodating.
Stayed in July 2023
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