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Reviews of Courtyard Birmingham Hoover This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1824 Montgomery Highway South, Hoover, AL 35244, United States of America

#12 of 15 hotels in Hoover

Guests' Choice

Review Score

Based on 152 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.1

  • Staff

    8.3

  • Value for money

    7.0

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    8.0
    Room was nice and very comfortable except could nit sleep for the noise of commode. We drove 3 hrs
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Fix commode. Surely cleaning team should notice things this loud.

    The commode flaper would not seal. Evertime it was used had to open tank to stop. Even then it did not stop at times. Keep me awake with its constant flushing to replenish its water. Tub was slippery in the bottom.

    Stayed in May 2024

  • Reviewed: April 1, 2024

    7.0
    Allot of construction work going and did not get my military discount the person at the desk stated
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to find

    Nice area felt safe

    Stayed in March 2024

  • Reviewed: January 6, 2024

    7.0
    It could have been much better as they were not busy.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I had a reservation for two adults and two kids. It was a King suite with a pull out. We had to get the fourth towel and wash cloth. Then when getting the sofa bed ready we had to go back down stairs and get the bedding for it. They didn’t have a blanket ready so they had to bring one up. Only gave us one pillow not two. There is no phone in the room to call the desk. When I called the office, the number never rang. It was a very inconvenient experience over all.

    It was mostly clean

    Stayed in January 2024

  • Reviewed: September 2, 2023

    8.0
    Embarrasing
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    When booking this reservation for my staff's travel I was told by the booking agent that breakfast would be included for my staff, as I paid extra. Sadly, when they tried to go to breakfast the clerk said we didn't pay for breakfast. That was embarrassing, as I had lined it up in advance and I told the employees they would receive a free breakfast.

    I like the convenience of where the hotel is located on my staff's annual trip through town to North Carolina.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    6.0
    It was okay
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave in the room

    I like that it had a balcony

    Stayed in August 2023

  • Reviewed: July 31, 2023

    7.0
    The staff very helpful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room wasn’t cleaned on the 28th, no clean towels, trash still in room.

    Didn’t eat breakfast

    Stayed in July 2023

  • Reviewed: May 29, 2023

    7.0
    not being able to check in early despite having early check in on the app
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    that early check in wasn’t honored or let us know that it wasn’t possible

    location! but we had early check in on the app that wasn’t honored by the hotel. The staff actually said the app doesn’t apply to them. so why does the app let us check in early?

    Stayed in May 2023

  • Reviewed: March 24, 2023

    8.0
    I’ll be back.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good.

    The staff was great.. room was clean. The lobby smelled good and made me happy that i choose this hotel. Also, it is nearby several restaurants and shops.

    Stayed in March 2023

  • Reviewed: March 20, 2023

    7.0
    other than the balcony issue everything else was ok
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for a king room with a balcony and I was put on the first floor without a balcony

    location

    Stayed in March 2023

  • Reviewed: March 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    staff was rude

    clean

    Stayed in March 2023

  • Reviewed: January 7, 2023

    7.0
    very average… nothing special…could have stayed at a lower rated hotel and got the same experience for $50 less and stil
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No headboard on the bed, no exhaust fan in the bathroom and hotel did not serve breakfast in the lobby even after our booking said breakfast was included in what we were paying for the room. We were told if we wanted breakfast, we would have to order from the bistro restaurant at the hotel. Also there were no sheets on the pullout sofa…after calling the front desk multiple times, we still had to wait for an hour before they brought them to us and the guest staying on the pullout sofa was way past ready to go to bed.

    location

    Stayed in January 2023

  • Reviewed: November 15, 2022

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room >>> Carpet was wet 😔

    Great location....

    Stayed in November 2022

  • Reviewed: October 1, 2022

    8.0
    it was great no problems
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night

    no microwave to warm left overs

    i did not eat the breakfast but there was no microwave in the room

    Stayed in September 2022

  • Reviewed: May 29, 2022

    7.0
    Convenient location
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    A little dated, I kept waking up with the old AC unit cranking at night and a dripping faucet…

    Friendly staff, close to everything

    Stayed in May 2022

  • Reviewed: May 12, 2022

    7.0
    Professional staff...the location was easy access to everything like shopping and restaurants.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The Wi-Fi was disappointing. I have been to 2 start hotels with free, secured Wi-fi. I was afraid to do any work because the connection was not secure which put me behind a little the next at my conference.

    Stayed in May 2022

  • Reviewed: May 2, 2022

    7.0
    Key not working, 1st room occupied already
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The 1st key wasn't working, went to front desk They apologized and give me a second key surprise the room was occupied already. Went back they apologized and give me another room... it was not that bad .. just the smell at the room was strong .

    Basic place, complementary coffee

    Stayed in May 2022

  • Reviewed: March 28, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    room was a little dated and not the cleanest. dirty carpet and dirty toilet

    Stayed in March 2022

  • Reviewed: March 4, 2022

    6.0
    3 stars thanks very friendly staff
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights

    Older property-dated. Carpet beat up throughout the hotel and rooms. Some issues with dirty floors here and there.

    Staff at the lobby restaurant and office were very friendly and helpful.

    Stayed in March 2022

  • Reviewed: January 7, 2022

    6.0
    Fair
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Surprised at some details of this Marriott property. The desk chair seat is torn. There were only two hangers in the closet. Carpet need cleaning in the elevator. Room is in need of updating. Simple items i saw that i am not accustomed to at Marriott properties. This is our first time staying in a hotel in less than two years because of covid but we were still surprised at the simple details. I have preferred staying at Marriott properties since the early 80s.

    Stayed in January 2022

  • Reviewed: December 29, 2021

    8.0
    Very nice w just a little upkeep would be exceptional
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    layout, my phone in room wouldn’t work and the a/c I had to get the maintenance man to work on it to go below 67. one light didn’t work no bulb.

    location remodeled room nice

    Stayed in December 2021

  • Reviewed: November 12, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Clean/Breakfast

    Stayed in November 2021

  • Reviewed: October 15, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool needs a major clean and maybe remodel it was dirty and had mold

    The atmosphere and room size

    Stayed in September 2021

  • Reviewed: September 2, 2021

    8.0
    Very Good
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was good

    Everything was good

    Stayed in August 2021

  • Reviewed: August 30, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The tile in bathroom looked dirty, handheld shower didn't work and the room didn't have a microwave

    Great location, very helpful staff & comfortable bets

    Stayed in August 2021

Showing 1 - 25

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