1824 Montgomery Highway South, Hoover, AL 35244, United States of America
#12 of 15 hotels in Hoover
Guests' ChoiceBased on 152 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.4
Facilities
7.1
Staff
8.3
Value for money
7.0
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
James
United States of AmericaFix commode. Surely cleaning team should notice things this loud.
The commode flaper would not seal. Evertime it was used had to open tank to stop. Even then it did not stop at times. Keep me awake with its constant flushing to replenish its water. Tub was slippery in the bottom.
Stayed in May 2024
Reviewed: April 1, 2024
Steven
United States of AmericaHard to find
Nice area felt safe
Stayed in March 2024
Reviewed: January 6, 2024
Kari
United States of AmericaI had a reservation for two adults and two kids. It was a King suite with a pull out. We had to get the fourth towel and wash cloth. Then when getting the sofa bed ready we had to go back down stairs and get the bedding for it. They didn’t have a blanket ready so they had to bring one up. Only gave us one pillow not two. There is no phone in the room to call the desk. When I called the office, the number never rang. It was a very inconvenient experience over all.
It was mostly clean
Stayed in January 2024
Reviewed: September 2, 2023
Daniel
United States of AmericaWhen booking this reservation for my staff's travel I was told by the booking agent that breakfast would be included for my staff, as I paid extra. Sadly, when they tried to go to breakfast the clerk said we didn't pay for breakfast. That was embarrassing, as I had lined it up in advance and I told the employees they would receive a free breakfast.
I like the convenience of where the hotel is located on my staff's annual trip through town to North Carolina.
Stayed in August 2023
Reviewed: August 21, 2023
Lakisha
United States of AmericaNo microwave in the room
I like that it had a balcony
Stayed in August 2023
Reviewed: July 31, 2023
Susie
United States of AmericaThe room wasn’t cleaned on the 28th, no clean towels, trash still in room.
Didn’t eat breakfast
Stayed in July 2023
Reviewed: May 29, 2023
Michelle
United States of Americathat early check in wasn’t honored or let us know that it wasn’t possible
location! but we had early check in on the app that wasn’t honored by the hotel. The staff actually said the app doesn’t apply to them. so why does the app let us check in early?
Stayed in May 2023
Reviewed: March 24, 2023
Karrah
United States of AmericaEverything was good.
The staff was great.. room was clean. The lobby smelled good and made me happy that i choose this hotel. Also, it is nearby several restaurants and shops.
Stayed in March 2023
Reviewed: March 20, 2023
R
United States of AmericaI paid for a king room with a balcony and I was put on the first floor without a balcony
location
Stayed in March 2023
Reviewed: March 12, 2023
Jasmin
United States of Americastaff was rude
clean
Stayed in March 2023
Reviewed: January 7, 2023
James
United States of AmericaNo headboard on the bed, no exhaust fan in the bathroom and hotel did not serve breakfast in the lobby even after our booking said breakfast was included in what we were paying for the room. We were told if we wanted breakfast, we would have to order from the bistro restaurant at the hotel. Also there were no sheets on the pullout sofa…after calling the front desk multiple times, we still had to wait for an hour before they brought them to us and the guest staying on the pullout sofa was way past ready to go to bed.
location
Stayed in January 2023
Reviewed: November 15, 2022
Edna
United States of AmericaRoom >>> Carpet was wet 😔
Great location....
Stayed in November 2022
Reviewed: October 1, 2022
Stacy
United States of Americano microwave to warm left overs
i did not eat the breakfast but there was no microwave in the room
Stayed in September 2022
Reviewed: May 29, 2022
Janaina
United States of AmericaA little dated, I kept waking up with the old AC unit cranking at night and a dripping faucet…
Friendly staff, close to everything
Stayed in May 2022
Reviewed: May 12, 2022
Holli
United States of AmericaThe Wi-Fi was disappointing. I have been to 2 start hotels with free, secured Wi-fi. I was afraid to do any work because the connection was not secure which put me behind a little the next at my conference.
Stayed in May 2022
Reviewed: May 2, 2022
Edna
United States of AmericaThe 1st key wasn't working, went to front desk They apologized and give me a second key surprise the room was occupied already. Went back they apologized and give me another room... it was not that bad .. just the smell at the room was strong .
Basic place, complementary coffee
Stayed in May 2022
Reviewed: March 28, 2022
Natalie
United States of Americaroom was a little dated and not the cleanest. dirty carpet and dirty toilet
Stayed in March 2022
Reviewed: March 4, 2022
Shane
United States of AmericaOlder property-dated. Carpet beat up throughout the hotel and rooms. Some issues with dirty floors here and there.
Staff at the lobby restaurant and office were very friendly and helpful.
Stayed in March 2022
Reviewed: January 7, 2022
Jimmie
United States of AmericaSurprised at some details of this Marriott property. The desk chair seat is torn. There were only two hangers in the closet. Carpet need cleaning in the elevator. Room is in need of updating. Simple items i saw that i am not accustomed to at Marriott properties. This is our first time staying in a hotel in less than two years because of covid but we were still surprised at the simple details. I have preferred staying at Marriott properties since the early 80s.
Stayed in January 2022
Reviewed: December 29, 2021
Boy187
United States of Americalayout, my phone in room wouldn’t work and the a/c I had to get the maintenance man to work on it to go below 67. one light didn’t work no bulb.
location remodeled room nice
Stayed in December 2021
Reviewed: November 12, 2021
Edward
United States of AmericaClean/Breakfast
Stayed in November 2021
Reviewed: October 15, 2021
Amanda
United States of AmericaThe pool needs a major clean and maybe remodel it was dirty and had mold
The atmosphere and room size
Stayed in September 2021
Reviewed: September 2, 2021
Telvin
United States of AmericaEverything was good
Everything was good
Stayed in August 2021
Reviewed: August 30, 2021
Mb
United States of AmericaThe tile in bathroom looked dirty, handheld shower didn't work and the room didn't have a microwave
Great location, very helpful staff & comfortable bets
Stayed in August 2021
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