210 West Church Avenue, Knoxville, TN 37902, United States of America
#15 of 102 hotels in Knoxville
Guests' ChoiceBased on 136 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.2
Staff
9.3
Value for money
8.2
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Tim
United States of AmericaAll was good.
Very friendly staff at the front counter, I believe her name was Hannah. Made great recommendations for food and places to go.
Stayed in May 2024
Reviewed: May 17, 2024
Kim
AustraliaLocation and parking
Stayed in May 2024
Reviewed: May 17, 2024
Jared
United States of Americathere was a parking fee that i wasnt aware of until i got there. i think it was $20. however it did hash out the next day by being able to leave it there past checkout. i didnt have to drive to a public parking lot and pay.
I did not eat at the hotel but that was a nice option. the location was excellent for walking around downtown. parked my car in the hotel garage and didn't use it again until i left to go home. they allowed me to leave it in the garage past check out time so i didnt have to pay for public parking again.
Stayed in April 2024
Reviewed: December 5, 2023
Lana
United States of AmericaPillows
Convenient to venue
Stayed in December 2023
Reviewed: December 1, 2023
Teresa
United States of AmericaWas disappointed there wasn't breakfast the next morning, especially for what we paid for the room. Very disappointed we had to pay for parking our car in garage that was attached to the hotel.
Everything was great! Room was very comfortable! Excellent location!
Stayed in November 2023
Reviewed: October 29, 2023
Kerry
United States of AmericaNothing
Great
Stayed in October 2023
Reviewed: October 14, 2023
Lois
United States of AmericaBreakfast. The buffet was out of food when we arrived about a half hour before closing. By the time the eggs and meats were replenished and we sat down to eat, they closed the buffet when I would have liked seconds. They could have just locked the doors to new patrons but instead they closed the door to the buffet room.
Location primarily. Also, I felt safe with security of having to use room key in the parking garage and elevator.
Stayed in September 2023
Reviewed: October 9, 2023
Adrian
United States of AmericaNA
Very clean and welcoming
Stayed in September 2023
Reviewed: September 13, 2023
P
United States of AmericaN/A
Very nice and clean. Staff was great
Stayed in September 2023
Reviewed: September 12, 2023
Adriena
United States of AmericaBreakfast was nonexistent.
Location
Stayed in September 2023
Reviewed: September 10, 2023
Renee
United States of AmericaWas charged 61.00 for 2 drinks out of the market and 1 parking pass
Stayed in September 2023
Reviewed: September 6, 2023
Sherrie
United States of AmericaI really do not like that you have to pay for parking given the cost for a very clean and comfortable room.
I love the location and self parking
Stayed in September 2023
Reviewed: September 4, 2023
Andrew
United States of AmericaBed could have been move comfortable. Everything else was nice, comfortable, and clean.
Hotel parking well lit, easily accessible, and hotel amenities were nice.
Stayed in September 2023
Reviewed: August 8, 2023
Rickie
United States of AmericaNot interested in the bistro breakfast.
Very clean. I haven’t seen a hotel bathtub so spotless.
Stayed in August 2023
Reviewed: July 10, 2023
David
United States of AmericaBOOKING.COM PLEASE UPDATE YOUR WEBSITE FOR THE DOWNTOWN COURTYARD MARRIOTT AND THE RESIDENCE INN. Both hotels are in the same building, so you are booking a room at different prices for two different hotels, but you are in the same building with the same amenities. If you book with The RESIDENCE Inn, you get a very good breakfast. If you book with Courtyard, you have no breakfast unless you pay an extra $10 a person. Courtyard says you have access to a Bistro. Well, RESIDENCE Inn guests do too. It's an over-priced Starbucks and bar, only open 5pm to 7pm for dinner and 7am to 9am for breakfast. PARKING IS NOT FREE FOR EITHER HOTEL. YOU WILL PAY $23.00 A DAY. BUT, they offer parking to non guests, for a maximum cost of $20 if they stay longer than 4 hours, and YOU DO NOT NEED A KEYCARD TO ENTER OR EXIT THE PARKING LOT, even though they say you need key card to exit, it is a pressure plate under car that opens gate. The only difference between Courtyard Downtown and RESIDENCE INN downtown is RESIDENCE Inn gives you breakfast. The hotels should be advertised as Courtyard RESIDENCE INN. Breakfast should be provided to Courtyard guests just like the RESIDENCE Inn guests.
Location within downtown and restaurants within a few blocks. Rooms were nice ab clean, beds comfortable. Overall hotel cleanliness is good and there is ample parking.
Stayed in July 2023
Reviewed: June 22, 2023
Laura
United States of AmericaBed not very comfortable
Liked the location. Easy to walk to restaurants and activities.
Stayed in June 2023
Reviewed: June 1, 2023
Payne
United States of Americanoisy even on 4th floor from outside
easy parking and comfortable
Stayed in May 2023
Reviewed: May 30, 2023
Tess
United States of AmericaI requested a late checkout but they could not accommodate my request because I was not a member of Marriott's program.
I loved their well-equipped gym! Their staff was accommodating and attentive. The location is excellent and within walking distance of great restaurants and shopping.
Stayed in May 2023
Reviewed: May 9, 2023
Eugenie
United States of AmericaClean, comfortable, & friendly staff
Stayed in May 2023
Reviewed: March 13, 2023
Carolyn
United States of AmericaThe restaurant didn't deliver to the rooms.
Location
Stayed in February 2023
Reviewed: March 9, 2023
Kathi
United States of AmericaThe property was lovely...clean and very well-appointed.
Stayed in March 2023
Reviewed: March 3, 2023
Haim
United States of AmericaPerfect
Stayed in March 2023
Reviewed: February 22, 2023
Kathy
United States of AmericaIt was advertised closer to Thompson Boling Arena than it was. Price was high not to have complimentary parking and breakfast. If these were included, it would be a fair price.
The hotel was clean and the staff was friendly.
Stayed in February 2023
Reviewed: February 19, 2023
Fate
United States of Americaasked about room service. said no thank you, they still proceeded to try and enter the room.
everything about our room and property was nice.
Stayed in February 2023
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