900 Buffalo Avenue, Niagara Falls, NY 14303, United States of America
#18 of 44 hotels in Niagara Falls
Guests' ChoiceBased on 238 hotel reviews
7.5Cleanliness
8.1
Comfort
8.0
Location
8.0
Facilities
7.8
Staff
8.3
Value for money
7.2
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Grazia
United States of AmericaLocation good and close to all the attraction. Stuff friendly and courteous, room spacious and comfortable matress.
Stayed in May 2024
Reviewed: May 26, 2024
Narayan
OmanNo Breakfast and not much options
Room
Stayed in May 2024
Reviewed: May 15, 2024
Josefina
United States of Americaif the hotel can provide pick up and drop of the airport
All went well breakfast was delicious, cleanliness was excellent and the staff was well-accommodating
Stayed in May 2024
Reviewed: March 29, 2024
Leslie
United States of AmericaThe pool was closed which was disappointing since I booked this particular hotel for the pool. The hotel itself was nice, but the New York side of the falls is kind of run down and dumpy. The Canadian side has better view, more to do, and the town surrounding it on the Canadian side is much nicer.
The hotel was nice and clean. Staff was nice. Close to the falls.
Stayed in March 2024
Reviewed: December 25, 2023
Rajasekar
United States of AmericaIt’s near to the maid of the mist and goat island. Very convenient
Stayed in December 2023
Reviewed: October 29, 2023
Martín
NetherlandsThe main aspect is cleaniness, they made my room but did not run the vacuum cleaner on the carpet and so you could still make out little scraps and crumbs on the floor, also we got new towels but oddly the old ones were left inside the bathroom forming a pile! The cluntertops were not cleansed, and neither were the wc or bathroom floor. Whether this is an established problem or just a casual mistake, I don't know, so all I can do is share my personal experience. Also, although the external isolation is brilliant (we were facing an avenue and never heard a single car passing), we did hear what we deemed to be the tv set from the neighbouring room. Again, whether this is the norm or just a case of pot luck where I got stuck with a particularly loud neighbour, I don't have a way to know, but in any case you might want to make sure you request a room with extra privacy when checking in.
The key factor here is the friendliness of their staff. The ladies at reception desk literally go out of their (busy) way to get you everything you need, always willing to help more, always with their best big smile on their faces. Not common at all for hotels in the US, not at least budget or holiday resorts, come to that. Rooms are quite large and spacious, which make them ultra comfortable and there's a multi functional bar / restaurant which also serves Starbucks coffee quite convenient for the weary traveller. Windows in the room can't be opened, but the airco is surprisingly efficient (I personally hate aircos and always struggle to get the room to a temperature of my liking) but you can tell they have best in class technology and so not having the chance to open the window doesn't become a problem at all, kudos to that!
Stayed in October 2023
Reviewed: October 23, 2023
Michelle
United States of AmericaNothing
Everything went well
Stayed in October 2023
Reviewed: September 30, 2023
Yung
Singaporeno amenities
Stayed in September 2023
Reviewed: September 17, 2023
Jim
United States of AmericaNo complaints.
Just a few minutes drive from the falls. Starbucks and bar in lobby.
Stayed in September 2023
Reviewed: August 25, 2023
Malika
UzbekistanWe loved the hotel, everything was great
Everything was great, location, staff, beds, building itself, huge rooms
Stayed in July 2023
Reviewed: August 19, 2023
Esther
United States of AmericaThe room rates were too pricey. I originally booked 2 nights and was promised a third night at the same rate. When we decided to stay an extra night however we were informed by another desk clerk that they couldn’t honor that rather and we were ch $50 more for the same room.
Stayed in August 2023
Reviewed: August 13, 2023
Dolores
United States of AmericaHousekeeping slamming doors repeatedly early in the morning
Location
Stayed in August 2023
Reviewed: August 12, 2023
Jennifer
United States of AmericaIt was a longer walk from the falls than what we’d prefer. Frig in room was too small to store leftover containers.
Friendly and accommodating staff, clean facilities and comfy beds. Great shared space to play games.
Stayed in August 2023
Reviewed: August 5, 2023
Shayan
PakistanI think the beds were not really comfortable,that's it
I liked everything about this hotel, 1)Location:10/10 The location of this hotel is great as the fall is very close to this hotel and there are many restaurants nearby and the train station is also close like 10 minute taxi which makes the location 10/10. 2)Breakfast:8/10 The breakfast was great but had very fewer options but was apparently great. 3)Staff:10/10 The staff was great and was very helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell so the staff is 10/10. 4)Rooms:9/10 Great rooms as they were huge and cleaned
Stayed in July 2023
Reviewed: July 29, 2023
L
IsraelNeed to pay more attention to the room cleaning, was taken care of in a short time.
Location is 15 minutes walk from the falls, room was spacious, staff were very friendly and helpful. Bistro offerings were nice as well.
Stayed in July 2023
Reviewed: July 26, 2023
Rosanna
United States of AmericaThe smell the room had when we first walked in. The lack of changing sheets or towels. The hotel was surrounded by abandoned buildings which was an eye sore. The bed was also very uncomfortable. The water pressure was very low. The carpet had stains and the hallways carpet had stains. The bathroom toilet had a stain and the bathroom shower floor was a bit black. I guess from the foot stain from taking a shower. The building just looked rusty and old from the outside. The was a car parked there with flat tires a that’s seems abandoned and they didn’t bother to clear that either. I didn’t mind the young kids but it’s seemed it was being managed by them which was strange but they were very professional and friendly. They did inform me students worked them from the university. The area was also very abandoned. Abandon houses every where. I was disappointed this being NY. I expected more from that area.
The customer services was great! The lounge area was really nice. The pool was nice. The water was a little dark but it was nice. The gym was a great addition as well. The bathroom was decent.
Stayed in July 2023
Reviewed: July 17, 2023
Pat
United States of AmericaOur first room the toilet did not flush properly as the tank wouldn’t fill up. The gal behind the desk stated she would have it fixed but not until our reservation was already over. She and the maintenance guy said it wasn’t a big deal because we could fill up the ice bucket 4-5 times to fill the tank so it would flush. Additionally the tv was parallel with the bed so it was difficult to watch.
We were provided a new room after convincing the front desk person the bathroom did not meet our standards. See explanation below.
Stayed in July 2023
Reviewed: July 16, 2023
Katherine
PhilippinesThe door lock key was not functioning, i need to call the front desk 2x sending a personal to fix it. Go down to frontdesk 4 time to be abl to open it. The lock inside the room is broken, no kettle,
' cleanliness ' spacious room for a family of 5 ' convenient for attraction areas ' comfy bed
Stayed in July 2023
Reviewed: July 9, 2023
Alberto
United States of AmericaOur package did not include breakfast
Stayed in July 2023
Reviewed: July 5, 2023
Arvind
United States of AmericaBreakfast. I prepaid for breakfast at Starbucks but typically long lines lack of variety and really expensive items. 6$ for cookie or juice
Spacious clean rooms. Chocolate smell when you enter
Stayed in July 2023
Reviewed: May 6, 2023
Angela
United KingdomThe sofa bed in the room was much less comfortable than the beds. This makes it tricky for a family of 4 travelling together.
The hotel was very swanky and staff were helpful and friendly.
Stayed in April 2023
Reviewed: November 30, 2022
Juan
CanadaParking lot
Pool and lobby
Stayed in November 2022
Reviewed: September 28, 2022
Olga
CambodiaLocation.
The breakfast was really bad. And the free coffee was denied because it was one hour after check out.
Stayed in September 2022
Reviewed: September 21, 2022
April
United States of AmericaNothing at all.
The location was great and in walking distance from the falls. The view of the fireworks was also nice. The staff was also friendly and helpful. My room was very clean and the price was excellent. The jetted tub was relaxing after walking and site seeing all day. I was a lot of space for a family of 3.
Stayed in August 2022
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