100 Southborough Drive, South Portland, ME 04106 , United States of America
#6 of 17 hotels in South Portland
Guests' ChoiceBased on 104 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.5
Staff
9.0
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 17, 2024
Abdikarim
United States of AmericaPaid for continental breakfast
Staff was amazing specially the older gentleman at the food court in the morning. However, we paid for breakfast when my booking said it was included thru booking.com.
Stayed in April 2024
Reviewed: May 16, 2024
Lisa
United States of AmericaThis has become out go to hotel when we stay in the Portland area. Right off the highway but not noisy at all, close to stores and restaurants, convenient to our appointments, plenty of parking. We were pleasantly surprised to find some remodeling in an already clean, spacious room. Staff at the front desk is always pleasant and helpful. Great stay!
Stayed in May 2024
Reviewed: May 3, 2024
Smith
United States of AmericaThe first issue was that the stopper in the sink wouldn't stay in place, so the water just ran out. The second issue is that the toilet is so low. It is not even a standard height. It's like a child toilet. My wife had trouble pulling her self up because there aren't any bars to grab. That is just a really dangerous issue!!!
Everything, but as mentioned below.
Stayed in May 2024
Reviewed: November 15, 2023
Nancy
United States of AmericaI was traveling with a friend and reserved the handicap accessible room with a shower specifically. When the desk clerk saw us she just changed our room to two beds with a tub. I am not physically able to get in a tub. My friend asked them to verify we would be in the room with the shower. That's when she fessed up about trying to change our room. Customers expect to have the room they reserved. Every disabled person is not the same and they know their own capabilities and they reserved the specific room according to their individual needs.
The roll in shower in the handicap accessible room.
Stayed in September 2023
Reviewed: November 7, 2023
Lisa
United States of AmericaThe location is so convenient, right off the highway, but you could not hear traffic from the room. All front desk staff was friendly and accommodating. The room was very clean with plenty of towels provided.
Stayed in November 2023
Reviewed: October 15, 2023
Brenda
United States of AmericaNo continental breakfast. For what they charge they should provide breakfast
Clean, rooms comfortable
Stayed in October 2023
Reviewed: October 2, 2023
Gerald
United States of AmericaNicely appointed room, spacious and updated condition. Transportation to airport in comfortable vehicle by a friendly, experienced driver.
Stayed in September 2023
Reviewed: August 25, 2023
Leary
United States of AmericaBreakfast was good. Nice relaxing start to the day.
Stayed in August 2023
Reviewed: August 19, 2023
Carol
United States of AmericaI asked for a quiet room and was assured the room assigned would be. It turned out to be on the highway side with traffic sounds late onto the evening. Over all for the price I paid I felt disappointed.
The staff and convenience of location were good.
Stayed in August 2023
Reviewed: August 18, 2023
Richard
United States of AmericaI was disappointed to hear that the hot tub was broken, but to be fair, it’s on the website. I didn’t see it.
Close to the airport and 20 min from Portland.
Stayed in August 2023
Reviewed: August 14, 2023
Mary
United States of AmericaWhen I checked in, the hotel had no record of my reservation. Luckily there were rooms available. I liked the accommodations but will not use Booking.com again. What went wrong, I was getting confirmation emails.
When I checked in, the hotel had no record of my reservation. Luckily there were rooms available. I liked the accommodations but will not use Booking.com again. What went wrong, I was getting confirmation emails.
Stayed in August 2023
Reviewed: May 31, 2023
William
United States of AmericaBusiness Center not in operation
Stayed in May 2023
Reviewed: May 5, 2023
Savannah
CanadaThe only (minor) things we didn't like were addressed quickly and fairly by the hotel.
Great location, lots of parking, nice size rooms that are well decorated, comfortable bed.
Stayed in April 2023
Reviewed: April 24, 2023
Cathy
United States of AmericaNot having a breakfast buffet was by far the biggest disadvantage - it made the total room rate quite high to have to go out to eat. There were some options being served downstairs, but they were of little use to us.
The room size and layout were very good.
Stayed in April 2023
Reviewed: December 30, 2022
Sharon
United States of AmericaIt had no microwave.The TV wasn't good position to look at in bed.
The room was medium size.The bed was nice.I liked the extra table. The bathroom was spacey.
Stayed in December 2022
Reviewed: November 16, 2022
Fran
United States of AmericaWe didn’t have breakfast
Stayed in November 2022
Reviewed: July 6, 2022
Lucy
United States of Americanice property but very pricey no coffee in room
Stayed in July 2022
Reviewed: July 6, 2022
Teresa
United States of AmericaCan’t think of anything.
The location was perfect as we had a very early flight out the next morning.
Stayed in July 2022
Reviewed: June 15, 2022
Frizzell
CanadaMost hotels nowadays offer a continental breakfast. This would have been great to have.
The room was so big and clean. The staff were amazing.
Stayed in June 2022
Reviewed: May 7, 2022
William
United States of AmericaThe doors were designed such that they automatically slam shut. So we could hear doors slamming late into the night. The bed wasn't very comfortable, we could feel the springs. I thought there might be a breakfast of some kind included but there was just a Starbucks where you could order from a limited menu.
The staff was very friendly.
Stayed in April 2022
Reviewed: April 21, 2022
Brad
United States of AmericaCafe' was not staffed
Stayed in March 2022
Reviewed: April 7, 2022
Chuck
United States of AmericaIt would be nice to have regular maid service. I think it would probably get better if they were not so understaffed.
The bistro was good. Patrick serving the coffee and breakfast was fantastic, very friendly. Alice in the evening was super as well. She sometimes had to split her time between the Bistro and check-in but always kept a smile on her face.
Stayed in April 2022
Reviewed: April 3, 2022
Rose
United States of Americathe only downside of the stay was the hot tub was closed as well as the lounge area.
Good location, nice rooms, great staff
Stayed in April 2022
Reviewed: January 11, 2022
Annmarie
United States of AmericaThe suite is located on the corner by the highway and it was very noisy all night. Not much sleep. Would not stay in the suite again, needless to say , the hotel is wonderful.should not have suite on the corner with three roads and red lights
Did not eat there
Stayed in December 2021
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