1 Ballpark Lane, Reno, 89501 NV, United States of America
#27 of 49 hotels in Reno
Guests' ChoiceBased on 135 hotel reviews
7.7Cleanliness
8.7
Comfort
8.6
Location
8.3
Facilities
8.4
Staff
8.3
Value for money
7.2
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Jennifer
United States of AmericaThe fragrance used in the hallways was so strong and smelled like a horrible chemical.
The location was good and the property was well maintained.
Stayed in April 2024
Reviewed: April 1, 2024
Kristin
United States of AmericaBreakfast is not free. The beds were very stiff to me. And the pillows were not comfortable. I barely got any sleep unfortunately.
The heated pool and hot tub were amazing. The whole hotel was very well maintained and clean. Parking and downtown entertainment are very close by.
Stayed in March 2024
Reviewed: February 26, 2024
Jee
United States of AmericaCar park is split from hotel building No room cleaning service for 2 nights stay
Location, big & like new room
Stayed in February 2024
Reviewed: December 26, 2023
Linda
United States of AmericaN/A
Location and availability
Stayed in December 2023
Reviewed: December 12, 2023
Stefano
ItalyNo Buffet Breakfast.
Bed was great, extremely comfortable.
Stayed in December 2023
Reviewed: November 28, 2023
Burns
United States of AmericaOur heater didn’t work so we were freezing all night and had a hard time sleeping. Especially our 5 month old cause she was cold
Ver clean and modern
Stayed in November 2023
Reviewed: November 6, 2023
Julia
United States of AmericaThe bed was pretty firm almost too firm. I wish there was an ice bucket in the room even though I can make my own ice. There really wasn’t anything else to complain about, none of these things were deal breakers.
Our suite was a one bedroom two bathroom which is much bigger than anticipated. All items in the kitchen were newer and nice. We were provided with extra pillows and blankets without having to ask. There are tons of bellboy carts which we used both for our luggage and for groceries.
Stayed in November 2023
Reviewed: September 10, 2023
Casey
Czech RepublicAir con was hard to control
Selection of snacks. Clean and quiet room. Stayed twice before and after Burning Man. First room on high floor was better. Free Showtime
Stayed in September 2023
Reviewed: September 10, 2023
Carol
United States of AmericaThe neighborhood was terrifying! Had I known ahead of time I would have made reservations somewhere else.
The facility was great. I was disappointed we had no view
Stayed in September 2023
Reviewed: May 17, 2023
Bartel
United States of AmericaNearby Homeless 1-2 blocks away. Elevator Floor number paint is worn off; makes it a tad difficult to choose your floor.
High Quality Facility and Staff. Starbucks inside lobby is nice and convenient.
Stayed in May 2023
Reviewed: May 8, 2023
Magdalena
PolandMy room on the ground floor was dark and needed to have lights switched on the whole day; when people were smoking on the patio the whole smell landed in my room; no grocery store or breakfast place in the neighborhood
Helpful staff; quiet location by the river; close to the bus station
Stayed in April 2023
Reviewed: April 1, 2023
Dawn
United States of AmericaThere could be a little more variety of the food. Continental free breakfast would be nice for the price of the room. We loved eating next door at Mellow Fellow.
Stayed in March 2023
Reviewed: February 11, 2023
Sharon
South AfricaVery expensive. Breakfast was also very expensive. The staff couldn’t tell us much about the bus stop we needed to find and did not offer to find out for us.
Spacious. Clean, comfortable and modern.
Stayed in February 2023
Reviewed: December 29, 2022
Waters
United States of AmericaEverything was either out of service or closed
Clean
Stayed in December 2022
Reviewed: December 16, 2022
Hugo
United States of AmericaWhen I booked it says breakfast was included but it didn't said or I didn't read if it says it was only for 2 people we were a party of 4 and once I was there I was told breakfast was for two people only if I wanted I had to pay for the other two. Thanks
Close to everything nice and clean.
Stayed in November 2022
Reviewed: October 15, 2022
Lupe
United States of Americana
beautiful property and very clean. our room faced Greater Nevada Field home of champion Aces
Stayed in October 2022
Reviewed: July 30, 2022
Rona
United Kingdominitially we were told our breakfast included deal only covered 1 breakfast. But this was resolved.
The location was ideal. We were in Reno to see a show at the Pioneer Theatre, which was an easy walk a few blocks away. Good parking next to the hotel.
Stayed in July 2022
Reviewed: July 2, 2022
Daryl
CanadaStaff was training and thus some confusion. Outside patio on the river was not cleaned very well.
Great breakfast selection.
Stayed in June 2022
Reviewed: June 15, 2022
Michael
United States of AmericaThe bar was never serviced and there was a chocolate ice cream bar melted right by the entrance for all 3 days we were there. Nobody took the initiative to clean it up. It's probably still there.
It was a nice hotel on the inside.
Stayed in June 2022
Reviewed: May 18, 2022
Aki
FinlandAt the swimming pool there was no place to change swimming suit. And the restroom at the swimming pool was closed all the time which was annoying.
Cris was so friendly in the hotel cafe every morning at breakfast. Thank her from me and my wife Anita from Finland.
Stayed in May 2022
Reviewed: March 24, 2022
Smith
United States of AmericaBreakfast wasn't free with our stay
Staff was excellent environment was great stay was awesome
Stayed in March 2022
Reviewed: August 2, 2021
Edward
United States of AmericaI got a room with breakfast included, but when I got to the breakfast room, I found out that that were restrictions regarding which dishes I could choose. This should be noticed upfront.
Lovely. modern hotel with an excellent location
Stayed in July 2021
Reviewed: July 15, 2021
Kim
United States of AmericaNa
Rooms clean, staff friendly
Stayed in July 2021
Reviewed: May 27, 2021
Elvira
United States of AmericaExcellent, a bit pricey.
Stayed in May 2021
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