250 Westfield Avenue, Waterloo, 50701, United States of America
#1 of 16 hotels in Waterloo
Guests' ChoiceBased on 107 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.7
Staff
8.7
Value for money
8.2
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 17, 2024
Fox
United States of AmericaEverything was fine
Everything
Stayed in January 2024
Reviewed: November 9, 2023
Andrea
United States of AmericaUnique style Location Very friendly late night desk staff Comfy bed
Stayed in November 2023
Reviewed: July 22, 2023
Luke
United States of AmericaThat it didn't have free breakfast
Stayed in June 2023
Reviewed: June 28, 2023
Scott
United States of AmericaI paid for the room on Booking.com when I checked in they charge me another $180.00 when I already paid for the room in advance they told me it was taken off so I will be checking. Wasn’t happy on that.
Stayed in June 2023
Reviewed: May 25, 2023
Jocelyn
United States of AmericaWe were not able to get the shade up in our room so it was a bit dark for my liking in the morning. It was a short stay so we didn’t ask for it to be fixed. I think you have to request for room service which we didn’t know so we returned to our room after being out and it had not been serviced. They only put two sets of towels in the room and we are a family of four so we had to ask for extra sets each day.
The facilities are beautifully done and comfortable. The bistro food is good. Breakfast was great and lunch/dinner was great also.
Stayed in May 2023
Reviewed: March 27, 2023
Mary
United States of AmericaAdvertise breakfast with rate and upon check-in the receptionist stated I would have to pay for breakfast. Produced my email confirmation and after speaking with a couple of the I received a voucher for the breakfast
Convenient location to my relatives
Stayed in March 2023
Reviewed: October 10, 2022
Melissa
United States of Americawe could hear the neighbors tv whenever it was on.
the building is absolutely beautifully redone. the room was spacious and my husband loved the fitness center.
Stayed in October 2022
Reviewed: June 27, 2022
John
United States of AmericaSelection
Overpriced
Stayed in June 2022
Reviewed: June 25, 2022
Sandra
United States of AmericaNO restaurant. NO bar. Food at grab and go completely and totally over priced...$4.00 for a bottle of water?!! Would be a perfect venue for weddings and receptions if you find a viable food and beverage provider. Understand the area around you is not optimal...but you need to cater to a more upscale crowd.
Clean, modern, nice. Easy to reach location. Very nice rebuild of a building.
Stayed in June 2022
Reviewed: April 23, 2022
Matt
United States of Americaneeds work
meh needs work
Stayed in March 2022
Reviewed: February 18, 2022
Steven
United States of AmericaBreakfast not available.
Stayed in February 2022
Reviewed: January 29, 2022
Darian
United States of AmericaLobby staff is unfriendly.
Rooms clean and comfortable beds.
Stayed in January 2022
Reviewed: December 7, 2021
Laura
United States of AmericaBreakfast was in a sack (because of Covid-19). The employee handing out breakfast both days acted like she had other places to be. Not friendly at all. The first night the fire alarm went off five times from 8:00 pm to 3:30 am.
The room was amazing. You could have held a dance in there with all the space. Love the idea of refurbishing an old factory building into a hotel. View not the greatest.
Stayed in November 2021
Reviewed: October 19, 2021
Darian
United States of AmericaThe lack of communication the front desk attendant gave me at check in. I was not aware that there were no daily housekeeping. Although one of the staff cleaners told me you have to request 24 hours in advance if you need your room serviced.
The location is very convenient for me to meet my clients without having to travel out of the way for a good hotel. The rooms and hotel cleanliness was above average.
Stayed in October 2021
Reviewed: September 18, 2021
Troy
United States of AmericaStill pretty dumbfounded that the restaurant/bar still isn’t operational, what a cash flow that would be. Have to order DoorDash if you don’t have a ride to get to a restaurant. Travelled for work as usual
Stayed in September 2021
Reviewed: August 15, 2021
Ryan
United States of AmericaI called to the front desk to let them know they're ice machine wasn't working and they did absolutely nothing and didn't even offer to help or get it fixed. The woman that was serving breakfast seemed upset or not happy to be at work.
Quiet. Comfortable
Stayed in August 2021
Reviewed: August 2, 2021
Lindgren
United States of AmericaThe pool was closed, the breakfast was bagged and not very many options, and the restaurant in the hotel is permanently closed.
I liked that it was the Old John Deere Warehouse! It was very clean and SUPER spacious. The rooms were huge, and the outdoor sitting area was gorgeous!
Stayed in July 2021
Reviewed: July 26, 2021
Dr
United States of AmericaThe lack of front desk service when we requested towels. The person seemed bothered by the request and responded that they were out of towels with no status of when the towels would be clean to send more up.
The room was comfortable, modern, and reasonable.
Stayed in July 2021
Reviewed: July 9, 2021
Donnie
United States of AmericaThe pool was closed due to Covid (the sign on the door stated this.) When we asked about a swimming pool prior to seeing the sign, we were told it was under renovation. Kind of ruins credibility when staff lie to you.
Very modern and stylish decor...beyond clean and comfortable.
Stayed in July 2021
Reviewed: May 20, 2024
Thompson
United States of AmericaThe elevator was really slow
The amenities
Stayed in May 2024
Reviewed: May 18, 2024
Nicole
United States of AmericaIt’s was beautiful! We got in really late and the staff was wonderful!
Stayed in May 2024
Reviewed: May 14, 2024
Audra
United States of AmericaLeaving
It was a safe, ultra clean, and modern. Definitely on par with a 5 star hotel. Great Staff; gym, pool, and employees
Stayed in March 2024
Reviewed: May 6, 2024
Christine
United States of AmericaBreakfast wasn't included as listed on the reservation.
From the time we walked in the doors to the time we left, we felt welcomed and comfortable! The room was huge and the beds were super comfortable. Rhonda in the bar took good care of us even when she was very busy and keeping up with a rowdy crowd of drinkers! Knowing some history of the building made it extra special to be there.
Stayed in May 2024
Reviewed: April 28, 2024
Shannon
United States of AmericaThe fact that I spent $534 there for a room on 29 March was told by several employees that my deposit of $200 was released at the time of check out. It is now been almost a month later, and I still have not received my deposit back, my bank says they can’t do anything until the courtyard Cancels the transaction. I spoke with several staff members and have gotten nothing solved and still do not have my money back.
Nothing
Stayed in March 2024
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