237 South Tryon Street, Charlotte, NC 28202, United States of America
#94 of 185 hotels in Charlotte
Guests' ChoiceBased on 374 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.4
Staff
8.8
Value for money
8.0
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 3, 2024
Sierra
United States of AmericaThe parking garage doesn't have security. A car next to us got broken into.
The room was nice and clean. I like that it was city center.
Stayed in April 2024
Reviewed: March 20, 2024
Detrum
United States of AmericaCleaner rooms
Ok
Stayed in March 2024
Reviewed: February 18, 2024
Autumn
United States of AmericaAlready stated above that the food was wrong and they did not listen to what I ordered. And paying $25 a night for parking at a hotel you already paid to stay at is ridiculous!!
We came for a volleyball tournament. The location was spot on. Love that they have a noise cancellation system in the room being it is located in prime downtown and it is very noisy. My only complaint would be I ordered food from downstairs and made sure to tell them well done cheeseburgers one with ketchup and mustard and one with ketchup. Took the food to the room and both were under cooked and had mayonnaise on it. We do not eat mayonnaise!! We were exhausted from our trip and threw the food away and went to bed. And plan on paying for the location. It is expensive and you have to pay $25 a night to park at the hotel that you already paid for. Just add the cost in the hotel. To pay for parking at a hotel is ridiculous u less it’s valet and this was not!!
Stayed in February 2024
Reviewed: January 22, 2024
Caitriona
IrelandNothing.
Nice lobby. Lots of seating. Bar but not sure of opening hours. Efficient check-in. Room comfortable. Great location.
Stayed in January 2024
Reviewed: December 28, 2023
Abh
United States of AmericaIt's more of a quirk than a dislike—the hotel rooms are on about the 12th floor (there are direct elevators), and then there's the lobby, so the net effect is that you don't feel like you're in quite as large a hotel.
Location was great and we got a great rate for the stay. The front desk staff were fabulous and the breakfast bar was a life-saver with Tupelo Honey's not open nearby. All the staff were very courteous, and the room was nice.
Stayed in December 2023
Reviewed: December 25, 2023
Audrey
United States of AmericaHad to wait almost an hour for the room to be ready, attempted to check in at 4pm but room wasn't ready until 5pm.
Great location, clean, comfortable beds and staff was friendly.
Stayed in December 2023
Reviewed: December 4, 2023
Cora
United States of AmericaSheets were not breathable and made for a hot night plus pillows on bed weren't supportive. Bathroom shower head sprayed water in many directions and bathroom shower room was fairly small (these all compared to my other visits at similar properties)
Location was central to our itinerary. Easy to find parking in deck. Lobby was beautiful. Staff was helpful
Stayed in November 2023
Reviewed: November 23, 2023
Trenna
United States of AmericaThe toliet ran, the sink faucet was loose, and the beds needed to be vacuumed underneath badly.
The location is accessible within walking distance to a lot of venues and entertainment
Stayed in November 2023
Reviewed: October 31, 2023
Aubin
United States of AmericaParking was $30. All we did was check in and out, travelled by UBER - total rip off. Also, breakfast was not complimentary; it was $15 a person. I prefer Marriot hotels in other cities ...
Location
Stayed in October 2023
Reviewed: October 29, 2023
Jean
CanadaOverall I was satisfied with the property
Clean and well maintained rooms, helpful staff.
Stayed in October 2023
Reviewed: October 7, 2023
Brittney
United States of AmericaOutdated pool that needed lots of maintenance
Great location to everything
Stayed in September 2023
Reviewed: October 4, 2023
Heather
United States of AmericaThe hotel breakfast that they said they offered wasn’t very great - but it gave us opportunity to try the local eats so we weren’t too upset.
Very close to everything, staff were accommodating and we were very comfortable in our room!
Stayed in October 2023
Reviewed: October 2, 2023
Maria
United States of AmericaThe king bed was odd it was as if there were 2 beds pushed together
The staff was exceptionally helpful and friendly
Stayed in September 2023
Reviewed: August 29, 2023
Stacy
United States of AmericaThe staff at the front desk was phenomenal. They really made our stay special.
Stayed in August 2023
Reviewed: August 17, 2023
James
United States of AmericaAc didn't work that well and had a moldy smell
Location and staff were amazing
Stayed in August 2023
Reviewed: August 15, 2023
Vincent
United States of AmericaNot much room to park to check in although I got checked in ok.
Location, walking distance to the Knight Theater where there was a concert we attended.
Stayed in August 2023
Reviewed: August 6, 2023
Clemens
United States of AmericaDidn’t like that we did not get fresh towels. Had to call and ask.
It was in a great location.
Stayed in August 2023
Reviewed: July 24, 2023
Tyaishia
United States of Americasomeone broke into my car the first night. but overall it was a nice place & the scenery was great as well.
i loved how everything was walking distance!
Stayed in July 2023
Reviewed: July 24, 2023
Talisha
United States of AmericaThe street noise.
I enjoyed the location.
Stayed in July 2023
Reviewed: July 6, 2023
Whitney
United States of AmericaThe parking deck was small
When we first checked in the room we were assigned was dirty (towels on the floor, bed unmade, cans on table). We went downstairs and the staff was very apologetic and professional. They moved us to another room and made sure we were taken care of. We will definitely stay here again!
Stayed in July 2023
Reviewed: June 26, 2023
Cheryl
United States of AmericaThe fire alarm in our room malfunctioned and beeped every 30 seconds. Maintenance came right up but could not fix the issue. They did remove the alarm so we were able to get a good nights sleep.
The location was incredible. It was very modern and clean. The staff was amazing!
Stayed in June 2023
Reviewed: June 22, 2023
J
United States of AmericaMy breakfast was included with my room rate but each time I went to get breakfast the person at the register would try to charge me for the breakfast I told them my breakfast was included with my room rate the lady looked at me and said who told you that it needs to be a better way to let them know your breakfast is included with room rate if not they will charge you without even looking or asking you to check if it’s included.
Location
Stayed in June 2023
Reviewed: June 15, 2023
Ronnie
United States of Americawas kind of a pain with the setup of the parking garage location. the prices at the bar were outrageous, $8.66 for a bottle of Bud Light.
nice hotel, great location
Stayed in May 2023
Reviewed: May 29, 2023
Kimberly
United States of AmericaI didn’t appreciate paying $30 a night for parking
The staff were excellent and the room was very comfortable
Stayed in May 2023
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