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  5. Reviews of Courtyard Cleveland Independence

Reviews of Courtyard Cleveland Independence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5051 West Creek Road, Independence, OH 44131, United States of America

#3 of 14 hotels in Independence

Guests' Choice

Review Score

Based on 100 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    Check in was slow, the line was long

    Nice hotel. Easy check out. Bedding and amenities were good.

    Stayed in November 2023

  • Reviewed: August 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms could be a little bigger, with a bigger fridge that actually has space to put food and drinks. I was constantly picking contents up from the floor when I opened the door.

    I like that we can open the window for fresh air. Also like the laundry facilities.

    Stayed in July 2023

  • Reviewed: August 7, 2023

    8.0
    Not bad would stay again
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioner room 206 did not work

    Staff was great

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    This was my mom bday and she enjoyed her self that’s what matters the most staff was wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The water is $5 over priced no microwave in rooms the hot tub jets doesn’t make bubble it’s like the pressure is off but still want say I would come back

    The staff was nice the hotel was clean quiet and relaxing the hrs for the pool I love because it gave me and my family time in with out a lot of kids or people

    Stayed in August 2023

  • Reviewed: July 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The controls for the hot tub by the pool didn’t seem to work and other than that it was okay.

    Stayed in July 2023

  • Reviewed: May 4, 2023

    7.0
    it was good, only that one thing that bothered me..
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights

    I did not like the fact that I had to pay for bottles of water. I never seen that in a hotel room. Never in my life and I have been to a lot of hotels. I had to go to the lobby to get water for a price that was crazy to me. Sorry but water is vital and there should be water bottles provided in the room fridge. I am not even talking about soft drinks or alcohol. To me its the minimum. I mean we pay a pretty average to high price nightly, I can't think that providing water bottles would put the hotel company in a hole. No, this was unbelievable to me and I am a very rational person so I really don't think I am exaggerating. There is a hotel pretty close that I almost booked but it was only because of business It was better to be at courtyard and at that hotel not only I am sure they provide water bottles and other drinks in the fridge but the breakfast was included in their price.

    I liked the room, the cleaniness, the balcony really loved it. The decoration is nice and warm, cozy.

    Stayed in May 2023

  • Reviewed: April 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds.. very uncomfortable, and no complimentary breakfast

    It was clean, convenient, friendly

    Stayed in April 2023

  • Reviewed: March 26, 2023

    9.0
    overall I enjoyed my stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    bigger pool area

    the room was spacious the bistro was convenient

    Stayed in March 2023

  • Reviewed: March 20, 2023

    9.0
    Great weekend trip home base
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I was most shocked that coffee wasn’t free in the morning since I thought most hotels at least offered coffee. The stay was a decent value.

    Everything was great. Lobby and room were clean and stylish. Everything was comfortable. Staff was very friendly.

    Stayed in March 2023

  • Reviewed: March 19, 2023

    8.0
    Very Good
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wasn't able to get in and enjoy the hot tub the morning we had to leave

    The way they welcome us and it was very clean

    Stayed in March 2023

  • Reviewed: January 28, 2023

    7.0
    This is a clean, quiet hotel in a convenient central location.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I specifically reserved a room with a sofa bed and when I arrived at little before 5pm I asked at check in to confirm ans was told I have a sofa bed inthe room. When I got to the room there was a single chair. I called the desk and was told "you get whatever is avaliable upon your arrival". So much getting what I reserved! Front desk lady was not truthful. My bill was messed up. They were not able to provide me with an itemized receipt because the person who stayed in the room before me had not been checked out. Desk personnel were unable fully correct it and said they needed a manager to do. The manager was late coming in and they did know when she would arrive. I had to leave but did eventually get an itemized receipt emailed to me later that day.

    Hotel is clean and secure. It was quiet. Convenient location.

    Stayed in January 2023

  • Reviewed: October 23, 2022

    9.0
    The staff was friendly and helpful with our questions about direvtions and restaurants
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    close to concert venue

    Stayed in September 2022

  • Reviewed: August 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Need to let people know breakfast is not included. Proper maintenance on all rooms should check function of curtains,coffeepots,fridges etc.

    Soon as I checked in we were told had to have a 20.00 per room deposit and breakfast was not included. My son's room the curtain rod fell and hit him in shoulder had to move him to another room and should be comped for his room not showing up yet on bank statement so will have to wait and see. He had problems with remote for TV in New room and someone had to come up 2 times to fix. People across the hall couldn't get in their room very noisy for awhile until they finally fixed the problem. The woman who took care of both problems had an attitude at first but she calmed down once everyone's problems were taken care of.

    Stayed in August 2022

  • Reviewed: August 15, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We saw some food left on the floor and something looks weird in the sofa corner

    The staff was friendly

    Stayed in August 2022

  • Reviewed: August 7, 2022

    7.0
    Hard to sleep. Beds were hard
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were hard

    Stayed in August 2022

  • Reviewed: July 18, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The other guests.

    I liked the price and the location. Staff were great.

    Stayed in July 2022

  • Reviewed: July 14, 2022

    9.0
    Wonderful
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast!

    Nice room.

    Stayed in May 2022

  • Reviewed: July 5, 2022

    7.0
    Potentially good, but left disappointed.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    When I booked with booking.com I asked for free breakfast but it was not honored by the hotel and we ended up paying for breakfasts. The manager was not able to help.

    The pool and hot tub were good

    Stayed in July 2022

  • Reviewed: June 13, 2022

    9.0
    All was good except for the Cheetos
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    A small bag of Cheetos cost $3.25 Very small bag !!

    Stayed in June 2022

  • Reviewed: June 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Small breakfast would have been nice

    The location worked out well for us

    Stayed in June 2022

  • Reviewed: June 10, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 5 nights

    Air con was very cold but if you turned down then became too stuffy.

    Breakfast was not included. For almost 200 pernight I think it should have been. As well, we were there 5 nights and they only did housekeeping 3.

    Stayed in June 2022

  • Reviewed: May 12, 2022

    9.0
    Very pleased
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    A guest was very rude to my family, but that didn't stop us from having a wonderful time.

    I was very impressed with the hotel as a whole. I can't wait to come back soon. Next time I would like to enjoy the food, and drinks from the bar.

    Stayed in May 2022

  • Reviewed: May 9, 2022

    9.0
    Clean, comfortable, great location
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No real breakfast to speak of.

    very clean and comfortable. Good location.

    Stayed in May 2022

  • Reviewed: May 9, 2022

    9.0
    Very nice and affordable
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Loud occupants

    Room was as described. Staff was nice.

    Stayed in May 2022

Showing 1 - 25

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