5051 West Creek Road, Independence, OH 44131, United States of America
#3 of 14 hotels in Independence
Guests' ChoiceBased on 100 hotel reviews
8.2Cleanliness
8.6
Comfort
8.4
Location
8.7
Facilities
8.5
Staff
8.7
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 16, 2023
Michelle
United States of AmericaCheck in was slow, the line was long
Nice hotel. Easy check out. Bedding and amenities were good.
Stayed in November 2023
Reviewed: August 15, 2023
Donna
United States of AmericaRooms could be a little bigger, with a bigger fridge that actually has space to put food and drinks. I was constantly picking contents up from the floor when I opened the door.
I like that we can open the window for fresh air. Also like the laundry facilities.
Stayed in July 2023
Reviewed: August 7, 2023
Edwin
United States of AmericaAir conditioner room 206 did not work
Staff was great
Stayed in August 2023
Reviewed: August 6, 2023
Antoinette
United States of AmericaThe water is $5 over priced no microwave in rooms the hot tub jets doesn’t make bubble it’s like the pressure is off but still want say I would come back
The staff was nice the hotel was clean quiet and relaxing the hrs for the pool I love because it gave me and my family time in with out a lot of kids or people
Stayed in August 2023
Reviewed: July 22, 2023
Joanne
United States of AmericaThe controls for the hot tub by the pool didn’t seem to work and other than that it was okay.
Stayed in July 2023
Reviewed: May 4, 2023
Francesca
CanadaI did not like the fact that I had to pay for bottles of water. I never seen that in a hotel room. Never in my life and I have been to a lot of hotels. I had to go to the lobby to get water for a price that was crazy to me. Sorry but water is vital and there should be water bottles provided in the room fridge. I am not even talking about soft drinks or alcohol. To me its the minimum. I mean we pay a pretty average to high price nightly, I can't think that providing water bottles would put the hotel company in a hole. No, this was unbelievable to me and I am a very rational person so I really don't think I am exaggerating. There is a hotel pretty close that I almost booked but it was only because of business It was better to be at courtyard and at that hotel not only I am sure they provide water bottles and other drinks in the fridge but the breakfast was included in their price.
I liked the room, the cleaniness, the balcony really loved it. The decoration is nice and warm, cozy.
Stayed in May 2023
Reviewed: April 6, 2023
Tricia
United States of AmericaThe beds.. very uncomfortable, and no complimentary breakfast
It was clean, convenient, friendly
Stayed in April 2023
Reviewed: March 26, 2023
Tahana
United States of Americabigger pool area
the room was spacious the bistro was convenient
Stayed in March 2023
Reviewed: March 20, 2023
Raleigh
United States of AmericaI was most shocked that coffee wasn’t free in the morning since I thought most hotels at least offered coffee. The stay was a decent value.
Everything was great. Lobby and room were clean and stylish. Everything was comfortable. Staff was very friendly.
Stayed in March 2023
Reviewed: March 19, 2023
Felicia
United States of AmericaI wasn't able to get in and enjoy the hot tub the morning we had to leave
The way they welcome us and it was very clean
Stayed in March 2023
Reviewed: January 28, 2023
Annitta
United States of AmericaI specifically reserved a room with a sofa bed and when I arrived at little before 5pm I asked at check in to confirm ans was told I have a sofa bed inthe room. When I got to the room there was a single chair. I called the desk and was told "you get whatever is avaliable upon your arrival". So much getting what I reserved! Front desk lady was not truthful. My bill was messed up. They were not able to provide me with an itemized receipt because the person who stayed in the room before me had not been checked out. Desk personnel were unable fully correct it and said they needed a manager to do. The manager was late coming in and they did know when she would arrive. I had to leave but did eventually get an itemized receipt emailed to me later that day.
Hotel is clean and secure. It was quiet. Convenient location.
Stayed in January 2023
Reviewed: October 23, 2022
Elisabeth
United States of Americaclose to concert venue
Stayed in September 2022
Reviewed: August 28, 2022
Sherilyn
USANeed to let people know breakfast is not included. Proper maintenance on all rooms should check function of curtains,coffeepots,fridges etc.
Soon as I checked in we were told had to have a 20.00 per room deposit and breakfast was not included. My son's room the curtain rod fell and hit him in shoulder had to move him to another room and should be comped for his room not showing up yet on bank statement so will have to wait and see. He had problems with remote for TV in New room and someone had to come up 2 times to fix. People across the hall couldn't get in their room very noisy for awhile until they finally fixed the problem. The woman who took care of both problems had an attitude at first but she calmed down once everyone's problems were taken care of.
Stayed in August 2022
Reviewed: August 15, 2022
Na
United States of AmericaWe saw some food left on the floor and something looks weird in the sofa corner
The staff was friendly
Stayed in August 2022
Reviewed: August 7, 2022
Dotterweich
United States of AmericaBeds were hard
Stayed in August 2022
Reviewed: July 18, 2022
Jessica
United States of AmericaThe other guests.
I liked the price and the location. Staff were great.
Stayed in July 2022
Reviewed: July 14, 2022
Nicole
United States of AmericaNo breakfast!
Nice room.
Stayed in May 2022
Reviewed: July 5, 2022
Brisueno
United States of AmericaWhen I booked with booking.com I asked for free breakfast but it was not honored by the hotel and we ended up paying for breakfasts. The manager was not able to help.
The pool and hot tub were good
Stayed in July 2022
Reviewed: June 13, 2022
Bill
United States of AmericaA small bag of Cheetos cost $3.25 Very small bag !!
Stayed in June 2022
Reviewed: June 12, 2022
Frank
United States of AmericaSmall breakfast would have been nice
The location worked out well for us
Stayed in June 2022
Reviewed: June 10, 2022
Jane
United States of AmericaAir con was very cold but if you turned down then became too stuffy.
Breakfast was not included. For almost 200 pernight I think it should have been. As well, we were there 5 nights and they only did housekeeping 3.
Stayed in June 2022
Reviewed: May 12, 2022
Dionna
United States of AmericaA guest was very rude to my family, but that didn't stop us from having a wonderful time.
I was very impressed with the hotel as a whole. I can't wait to come back soon. Next time I would like to enjoy the food, and drinks from the bar.
Stayed in May 2022
Reviewed: May 9, 2022
Katherine
United States of AmericaNo real breakfast to speak of.
very clean and comfortable. Good location.
Stayed in May 2022
Reviewed: May 9, 2022
Nicole
United States of AmericaLoud occupants
Room was as described. Staff was nice.
Stayed in May 2022
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