Beds a bit too firm for me.

Location was perfect. Restaurant and staff was amazing.

Stayed in May 2024

There wasn't anything I really didn't like The only thing is you can tell it is an older hotel and it could use some updating just to make it look more modern but it is very clean so that makes up for the decor being a little outdated.

Rooms were a good size. The beds were very comfortable. The hotel is in a central location in the downtown area with many restaurants and things to do near. A great added convenience Is that it's connected to the skywalk which goes to many locations including the Van Andel Arena which makes it very safe and convenient you don't even have to go outside to go to many places. We had breakfast at the bistro that was located in the hotel and it was a decent breakfast very good and not too expensive mid-range the coffee was good also. If we come to Grand Rapids again we will definitely stay here again.

Stayed in May 2024

Great place to stay, and the convince for the arena

Stayed in May 2024

The wi-fi was a bit of a pain to get connected sometimes.

The staff was great. I felt like I was a little needier than normal, and they were able to help every time.

Stayed in April 2024

Had a difficult time finding parking area and entrance.

Stayed in March 2024

Parking was a little confusing

Rooms were nice and clean.

Stayed in March 2024

No valet parking, parking is off site, roof top facilities and hot tub were down. Hotel is shared with a condo and the owners have priority access to the shared areas leaving the guests waiting.

Rooms were clean, and nice sized. Hotel smelled great and was in a great location for walking to nearby venues in the covered walk ways.

Stayed in February 2024

Some hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally nocturnal people.

The parking garage, being able to walk to the places we wanted to visit. Being allowed to keep our car there until 4 the day of checkout was especially nice.

Stayed in March 2024

That you have to stand under the flow of the shower in the glass shower stall to turn the shower on. Guaranteed spray with ice-cold water, and possible scalding if you over-shoot the heat.

Convenient parking and skywalk to our conference at Devos.

Stayed in March 2024

One of our rooms did not smell the best, and it looked as if one was haphazardly cleaned with pillows left on the couch instead of placed on the bed, but the room itself did not seem dirty.

The location was perfect, we came for a concert at Van Andel and it was a short walk and affordable parking for an overnight stay. The Bistro had good food too, we were pleasantly surprised!

Stayed in February 2024

The room had no microwave , and the lampshade was broke , and the table had a busted leg . The shower had some stains . The bed was really uncomfortable . I’ve stay at other downtown Marriott and they were updated .

We don’t get a chance to go to breakfast .

Stayed in February 2024

I did not like being woken up at 9:00 in the morning by housekeeping knocking on my door, then immediately trying to open my door to enter the room. Thank goodness I had the upper lock engaged on the door! That was definitely not a nice way to wake up.

The location is great. This property is located just down the street from Tosa Park Circle, walking distance to loads of restaurants, all of the museums, and countless bars. It is also convenient to public transportation and on the taxi route.

Stayed in February 2024

The Sky Walk directly to the arena.

Stayed in January 2024

The only thing I didn’t like was exiting the parking garage, use your room key to exit! I accidentally scanned my ticket and payed $50 for parking when I didn’t have to, but I went back inside and they were very nice and gave me a refund for that $50, so not too big a deal, it got fixed right away.

Love the bistro restaurant in the hotel, food and drinks were amazing. Also love how close everything is to this hotel, it was easy to find and easy to park downtown.

Stayed in February 2024

nothing

The location is convenient, having access to the skywalk is fantadtic

Stayed in January 2024

The location was good

Stayed in November 2023

Some of the furniture has seen better days - beaten up looking. The door in the case with the fridge kept opening and wouldn't stay shut.

Front desk staff very friendly and helpful. LOVED the couch!

Stayed in September 2023

the beds were really comfortable. The view of downtown was nice also.

Stayed in September 2023

Location

Stayed in September 2023

it didn’t have any lamp or item to plug our phones in to charge as we forgot our cube:( that part could use some updates.

it was a great location- room was nice and decent size - nice and quiet even though it was near the elevators

Stayed in September 2023

Pool area could use a little refresh. Front desk person at the check in was very clearly not in “hospitality” mood. Morning crew was a lot more helpful and friendly.

Too was great : clean, comfortable bed and pillows.

Stayed in September 2023

Nothing.

Location, parking, amenities.

Stayed in September 2023

Location

Stayed in August 2023

Very loud outside, lots of traffic and reving engines. For the amount of money being spent, better coffee and liquid cream should be provided.

Stayed in August 2023