The balcony was a bit small, but nice view. The pool was a bit cool, probably because the weather was a little on the cool side but the hot tub was a nice temperature. The rain made walking around a bit slippery, but the sunshine warmed us up eventually.

We enjoyed the view of pool, courtyard gardens & ocean. The Tiki torches and firepit areas were delightful along with the live music every evening. There was plenty of seating around the pool and access to activities & a nice sidewalk along the beach. Overall very comfortable, clean, with good service and food.

Stayed in April 2024

The staff were generally not welcoming and not nice, talking on the phone and doing other things both during check in and check out. My pyjamas were nowhere to be found after housekeeping cleaned the room and nobody seemed to care, which I found very concerning. That things can disappear from the room without any consequence or acknowledgment from the hotel is very concerning- for any hotel, but especially for one charging crazy rates like this one

The location is good, on the beach and easy to drive on either side of the island. The room was nice and comfortable

Stayed in April 2024

They mixed up our luggage, our room door entrance system was broken, in generell a bit of a chaos. Due to the riff it is not possible to swim in the sea.

Nice pool area, located directly at the sea and good point to explore the island, big breakfast buffet available, you can borrow bycicles, nice hot tube.

Stayed in March 2024

I was bummed i couldnt work out In the gym. The morning after i arrived they shut it down for renovations. Wish i knew i would have chosen another hotel.

Conveinent to everything and Nice spot on the Beach.

Stayed in January 2024

Had standard room

Location and staff.

Stayed in December 2023

Beachfront

Stayed in September 2023

Location to airport, restaurants, activities, shops

Stayed in October 2023

All good

Great location. The excellent staff really exemplified the Aloha spirit. Very friendly and helpful.

Stayed in September 2023

It was clean, with good facilities and the pool

Stayed in September 2023

They had to spray for bugs during our stay but never saw one, thankfully. but I guess they have to spray sometime.

location and beachfront

Stayed in August 2023

A rough windswept stretch of beach

It was fine, tiki torches, bar pool

Stayed in July 2023

Coffee at breakfast in the hotel and in the room wasn’t that great, however there are a lot of other coffee shops on island (including Starbucks and local coffee shops nearby) that we visited.

I liked the large room with high ceilings, the king bed, the little lanai and the ocean view. The service was very friendly with lots of Aloha. I loved the great price we got booking on Priceline. I also loved the convenience of the open parking lot, with parking included with our stay, along with the Longs Drugs right next door and the convenience of the location in Kapaa.

Stayed in July 2023

Staff could have been more helpful by giving us more directions and the available facilities (restaurants, pool, bar etc), no one accompanied us to the room at arrival.

Confortable beds, well placed hotel.

Stayed in May 2023

The servers at the restaurants were slow and it was difficult to get their attention. We often waited a long time to put in our order and then to get our check. We generally had to find a waiter to ask for help. The food for breakfast was delicious and the more casual restaurants were really good. The food at the expensive dinner restaurant was disappointing.

Room was lovely and we had a beautiful view of the ocean from the room. Bed was very comfortable and the room was always clean.

Stayed in April 2023

everything

Stayed in April 2023

Staff was super friendly and helpful!!! Food was good too. Bike rentals were a nice feature.

Stayed in March 2023

Not enough chairs and umbrellas o the beach and near pool

Stayed in March 2023

The pillows were awful. No support at all in the pillows. I was told I had a garden view and it turned out that garden view means some plants right next to the parking lot which was my main view. I did not like that the front desk staff often seemed distracted if another staff member was helping someone else. That was not worth the price of the room. Checking in and out the front desk clerks seemed distracted and had to ask more than once what they could help me with. Having worked in customer service, I have high expectations of the level of service, including having staff that is present in the moment.

The room was nice. The staff was friendly, especially the coffee shop ladies. I appreciated the cleanliness of the property.

Stayed in February 2023

it"s all ok

Location

Stayed in January 2023

The part of the building we were in you could access from the parking lot, side door. What bothered me was this door was always open. I felt security could have been better.

The location was great. The landscaping was maintained and beautiful. Staff was helpful.

Stayed in February 2023

My only complaint would be that the moa moa restaurant seemed slightly dated compared to the beautiful reception area and rooms. Maybe its on the list next to get updated?

Our room was beautiful with an amazing view of the beach and the pool. Our dinner and drinks at the bar and moa moa restaurant were lovely. All the staff were incredibly friendly

Stayed in January 2023

Room needed to be updated.

location staff were friendly

Stayed in December 2022

Check in staff did not bother to tell me that my credit card would have a hold of $100 per day during my stay. As soon as she was aware I’d booked through a third party I was not given any information about the hotel or facilities offered. On two days of our stay there was no hot water in the afternoon, and on one day that continued until we gave up trying to shower at about 9pm. On another day the power went out for a half an hour. The $40 amenities fee allows you to park, have beach towels, access to wifi, free use of some very clapped out bicycles and very little else. No one was at the desk when we checked out (at 10am, so not the middle of the night!) and I still don’t have a promised copy of my bill a week later. I believe I was charged about $50 more than the amount I was told when I booked, but as I don’t have a copy of the invoice I have no idea what I’ve been charged for.

very well situated, easy access to both the North shore and Poipu.

Stayed in December 2022

The room @ $558.00 with resort fee for one day with view of roof top seemed way over priced

Room was clean and up to date.

Stayed in November 2022