Its ok

Stayed in September 2023

Shuttle hours limited so no option for early flights or late arrivals, but we researched ahead of trip and knew this. All hotels in this area had higher prices than normal (due to event?), so double typical rate. Because of early flight, can’t comment on breakfast as we didn’t have it.

Very convenient for early flight next morning or very late arrival from tiring travel. Clean, nicely appointed room and comfortable beds.

Stayed in October 2023

The service was awful and I’ve stayed at other courtyards and it seems to be the trend. They lady at the front desk made me call you guys to get the merchant card number then realized the reason it wasn’t going through is because she put the wrong amount in. It was very embarrassing.

I like that it was near the convention I was going to.

Stayed in June 2023

The bed and pillows are very uncomfortable. We didn't sleep much

The location was good, the hotel is quiet

Stayed in November 2022

We arrived on our plane late, it was after 10 pm. Before I made my plane reservation I had called the hotel and ask if there was a pick up service that late. The man I talked to said yes, even that late. When I called to confirm our reservations, just before leaving for Tennessee, the lady I spoke to said that pick up stopped at 9 pm, so we had to take a taxi the one mile to the hotel. I was led to believe there would be a free breakfast. There was none. If I wanted to buy something there was a fancy cook cooking food at very expensive prices. After checkout my nephew took us to a fast food establishment.

When I called to confirm our reservations the lady I talked to was exceptionally friendly and helpful. She apologized for the wrong information, I was given earlier, about a late night pick up. We chatted a bit and she said she might be on duty when we arrived. Sure enough, she was, and checked us in. She made us feel like old friends. Check in was wonderful. I wish I could remember her name, but I can't.

Stayed in October 2022

WiFi was atrocious everywhere. Solid signal, but horrendous speeds. Unable to hold a simple Zoom with video, sites loaded slowly. Entire family has the same experience. We wound up switching WiFi off and just using cellular (Verizon) and it astonishingly faster.

Very nice facilities, on-site mini-Starbucks.

Stayed in October 2022

The location was great as we flew from Knoxville airport the next day

Stayed in March 2022

Price

Comfortable, clean

Stayed in June 2021

I was only there a short night but had a pleasant stay. Everyone was courteous and helpful.

Stayed in July 2021

Room was hot and stuffy. We kept turning the thermostat down. Noisy - traffic noise.

Beds comfortable. Nice size room. Pretty hotel. Pool was great for kids.

Stayed in June 2021

The staff went above and beyond to make our stay great!

Stayed in January 2024

There wasn't anything to dislike. Honestly!

Everyone from the desk to the cafe was so nice and friendly.

Stayed in January 2024

Bed was extremely uncomfortable. Sleep was very hard. They were unable to accommodate a 3rd shift sleep schedule for checkout. Very loud door locks, was woken up by other guests opening their door many times.

Good location and price was okay, clean.

Stayed in November 2023

Improve hours for cafe, no coffee after 930am

Clean hotel, friendly staff, well kept

Stayed in October 2023

the mattress dinked in the middle we kept rolling in it body ache neck hurt’s uncomfortable

it was across from airport

Stayed in April 2023

Customer service

Asked David to call me and never responded. Customer service was a 0 out of 100

Stayed in March 2023

They didn't honor Booking reservations. They sold my room, and left me hanging at midnight in the cold. They didn't care and do anything to fix it. Meanwhile, I saw other clients arriving after me, that were given room keys. The worse experience. Marc, who said was the manager, was disrespectful and even discriminatory. I would never go to that hotel again I do not recommend it for anyone.

Stayed in February 2023

jacuzzi did not work. no jets pool and jacuzzi were a little dirty breakfast not included

staff friendliness , clean room, bathroom

Stayed in August 2022

Restaurant open and a better shuttle

When getting there the restaurant was not open well we have a snack room

Stayed in August 2022

Cleaning service came once in 7 days and only after asking multiple times. And they did a terrible job. No tissues, no actual cleaning, no soap. Horrible.

Stayed in June 2022

Wish you had a continental breakfast.

Cleanliness of the room & how quiet it was!

Stayed in June 2022

The staff wasnt trained very well at the place to eat for drinks . The bed was the worst I have ever slept in. It had some sort of bed cover under the sheet, that caused both my husband and I to sweat and stick to the bed , waking up nasty sweaty.

LOCATION WAS GOOD

Stayed in April 2022

Nothing

All everythingwas awesome

Stayed in January 2022

location, design, friendly staff

Stayed in January 2022