We didn't like that there was no complimentary breakfast!!! For the price we paid, and comparison to the neighboring hotels, this should have been an option.

Stayed in April 2024

Bed wasn't the worst I've had, but was far from the best. Toilet was not comfort height (ADA height) which can be a problem for many seniors like me with bad knees. You don't need to be disabled to appreciate a comfort-height toilet. And if that's not possible, a grab bar near the toilet (not provided in this room) would help. I would advise anyone with knee issues to request a handicap accessible room at this hotel.

Location was perfect. Price was right. Staff was friendly and helpful. Room was clean and spacious.

Stayed in April 2024

Great

Stayed in January 2024

The heater didn’t work in the one room, the front staff couldn’t fix it and no one else tried.

It was very clean and rooms were spacious.

Stayed in January 2024

No breakfast included which was disappointing Pillows too soft No hot tub

Great location Clean Reasonable price

Stayed in January 2024

The hotel desk staff needs some customer service training. It was like we were bothering them. The one lady was downright rude and had a major attitude. Our reservation was for 3 people and we had 2 towels total in the room. Had to ask for towels both days because our room was never cleaned the first day. The desk clerk said that she was sorry but also never offered another room, even though we had rented another room the next night for our family that was coming to meet us. Very unprofessional desk staff which is sad because the hotel itself is nice. The coffee stand lady should be at the front desk because she knows how to treat the customers.

The hotel was in a good location with plenty of restaurants right at it, along with a Walmart and Sam's which was handy. The room was nice with lots of space. The lovely lady in the coffee shop in the lobby was wonderful and seemed to know much more about the hotel than the desk clerks.

Stayed in October 2023

N/a

Good location by the eateries and shopping.

Stayed in September 2023

Weight facility and back door was unable to get back into.

Did not use eatery part of facility this time .

Stayed in July 2023

My key did not work in the fitness center door and needed to get the receptionist.

Received complimentary coffee which was great.

Stayed in June 2023

Breakfast had to be paid for.

Love the decor. And the courtyard was great for family pictures.

Stayed in May 2023

I thought a parking fee in Lima,Ohio was a bit ridiculous. Avocado toast in the bistro that didn’t have waitresses for $22 seemed real pricey. other than that it was a great hotel.

Stayed in April 2023

room a little cramped for a king with a sofa bed pillows lacking in terms of support. need to be firmer or provide more

location perfect for our needs. nice amenities overall very clean

Stayed in August 2022

Outdoor seating could have been cleaner, at least the tables.

Easy to find, comfy, clean Cafe help very, knowledge and polite and helpful.

Stayed in July 2022

We don't really care if there is a free breakfast, but we would have liked to see a coffee station. The coffee in the rooms is not the best. The bed was a small king and the room was not as spacious as the photos showed. The water took forever to get hot.

The blackout drapes are nice.

Stayed in April 2022

This review is hidden because it doesn't meet our guidelines.

NA

The bed was very comfortable and the room was clean. The hotel was located within walking distance to restaurants. The staff was curtious and accomidating.

Stayed in December 2021

The pool was open

Stayed in June 2021

Nothing

Very clean hotel

Stayed in June 2021

charging for coffee

get real coffee $4.50 a cup with free refills, give me a break. even the most run down motels supplies free coffee

Stayed in May 2024

The toilet overflowed and flooded the bathroom floor. When I called staff they asked if I wanted to change rooms. It was 5:30 am and I had to leave for work by 6:15. Asked if they could come fix it. The man who came up had a terrible attitude. Used all the towels and wash clothes to clean mess so we didn’t have any to get ready for work. When we asked if he could bring some up he said he would but never did. Then I was charged for parking in the hotels parking lot that was not in the downtown area or having limited parking. I can’t believe they charge daily for parking. RIDICULOUS!!!!

Clean and good location

Stayed in April 2024

Nothing

The covience to my sons college.

Stayed in April 2024

Left over food in fridge. Crumbs on sofa. They charged my credit card twice for the room

Nice facility. Good location

Stayed in January 2024

the breakfast should be included and not at an extra price. Also, we were charged to park in the parking lot...surprise! We had reservations for 4 adults but only had 3 towels and 2 face clothes and 2 hand towels for 2 nights. We had 2 containers of shampoo and no body wash in the shower and 1.5 rolls of toilet paper. For the price we paid not acceptable.

Be careful about the breakfast. If you think it's included think again. You pay extra for the breakfast. Beds were comfortable for the most part it was clean.

Stayed in October 2023

NA

The property was very clean.

Stayed in June 2023