The hotel was very nice. It was within walking distance to Time Square. Very clean, quiet, great city view, staff was amazing. We arrived around 10am. Check in wasn’t until 4pm. Staff upgraded our room for free and allowed us access to our room immediately instead of waiting until 4pm.

Stayed in May 2024

We had to have our hotel room key swapped out multiple times a day due to not being able to get into our room. We had theee keys and it was an issue with all of them.

Location was fantastic and coffee baristas were great.

Stayed in April 2024

Staff were friendly, great location. Modern and clean hotel.

Stayed in April 2024

Everything I liked and the location was perfect. I love it. Want to come back.

Stayed in April 2024

View, plumbing issue.

Location

Stayed in April 2024

Convenient location, great lobby area with lots of options for sitting and relaxing, helpful staff, quiet room

Stayed in April 2024

We are generally unhappy with the New York Hotels policy of no complimentary water bottles. Thankfully, as a late night emergency measure, the hotel secured a bottle of water for us at our request to charge it to the room.

Good location, close to some nice eateries, staff was of great help with booking taxis and helping with request for amenities. We had a lovely view of the skyscrapers and streets from our room. Great ambience.

Stayed in April 2024

Location is perfect to see Manhattan area Near Hudson Yards and other attractions Easy to walk and near times square, Broadway Clean rooms Luggage storage is possible after checkout Parking is 50$ per day in nearby location

Stayed in April 2024

Would have liked the hotel to have shower room / facilities that guests could use post check out but before travelling home . This would have been very useful for late flights .

A nice modern hotel with was situated in a very convenient part of the city for what we had planned to visit during our stay . Friendly staff .

Stayed in April 2024

I stayed in a room in front of the ice machine in the hallway and it was super loud everytime someone went to get some ice. But that was just a minor inconvenience

Great location! Good restaurants nearby. Super clean

Stayed in April 2024

Liked everything

Very clean

Stayed in April 2024

I honestly can't think of anything! Of course it is expensive, it is Manhattan after all. But I think this was exceptional compared to other similarly priced hotels in the area!!

This hotel is SO fancy for the price point, I was not expecting that! The rooms were exceptionally comfy, the bathroom had a rain shower head and was AMAZING! The staff were also out of this world, everyone I interacted with was absolutely wonderful. We even accidentally left something in our room, and we were able to get it located and get it back! The value compared to other types of hotels in the area is crazy!!

Stayed in April 2024

The ice machines on the floor above and floor below weren't working.

I loved that it was close to Hudson Yards, Starbucks, Daily Provisions and Russ and Daughters. Parking was also convenient

Stayed in April 2024

Great mid town location! Front desk staff were very pleasant. Comfortable bed, and large bathroom!

Stayed in April 2024

Slow service at dinner. I was the only person in the restaurant and the waiter forgot about me for a while. The manager saw me and took my order. From there, it was fine. Friendly staff. Food was good.

I absolutely loved the fact that maid service made my bed and cleaned the room while I was out. So many hotels/motels have dropped this service. No breakfast included. However, I was able to buy (affordable) yogurt in the restaurant and couple it with coffee from the room. So no problem. Prior to leaving home, I explored transportation options from JFK. All were unreliable and expensive. Finally I called the hotel itself. They recommended a service--LUXE BLACK CAR--and booked me directly based on my intended arrival time at JFK. The car service monitored my arrival, so even though I was late, they were there for me. They guided me to the curbside pickup (not an easy feat in an unfamiliar airport). The return trip (same service) was punctual, efficient and professional. I can't speak highly enough of this service.

Stayed in April 2024

Firmer mattress

Stayed in April 2024

There was no water in the hotel room

Staff, location, clean room, great view, comfortable bed and pillows

Stayed in April 2024

No microwave in rooms

Friendly staff great price

Stayed in April 2024

Simple things that should be standard practice for such a calibre of Hotel. There are no phone charging facilities or chords at front desk or in room. Had to keep asking for clean towels.

Efficient well maintained and exceptionally clean.

Stayed in March 2024

I had to pay $75 a night for parking

Stayed in March 2024

No sound privacy. You can hear everything in the hallway and hallways to rooms. There aren’t enough food options without leaving the property

Ease of check in/out

Stayed in March 2024

The walls are really thin you can hear everything from the other rooms. First of all i had to change my room upon arrival as i was provided with a connecting room, and the noise was unbearable with girls having a party inside. The receptionist apologized and gave us a room on a higher floor. Later on i woke up at 3 am as someone decided to play loud music! Again had to call the front desk and they immediately sent security.

The location was a walking distance to hudson yard, quiet area and the view from the rooms is nice. Very clean and modern rooms.

Stayed in March 2024

Clean, new, large rooms and have coffee fridge and microwave in room !!

Stayed in March 2024

The property was conveniently, situated, it had a great workspace, and the bar was easy

Stayed in February 2024