9631 North Black Canyon Highway, North Mountain, Phoenix, AZ 85021, United States of America
#47 of 131 hotels in Phoenix
Guests' ChoiceBased on 373 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
8.2
Facilities
8.5
Staff
8.8
Value for money
8.3
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Dennis
United States of AmericaSomeone need to keep close eye on new trainee while making breakfast Order was a complete failure Apparently the trainee had no prior cooking experience
Breakfast wasn't good Location was nice Breakfast was eventually comped
Stayed in May 2024
Reviewed: May 10, 2024
John
United States of AmericaBare bones . No coffee out during the day, no breakfast . Not the greatest neighborhood
Clean
Stayed in May 2024
Reviewed: May 3, 2024
Shannon
United States Minor Outlying IslandsSo the room reservation says breakfast included , when I went to ask the front desk they said it was a $10 credit towards breakfast. Most everything on the menu was $15 or more so we used our $10 credit just for coffee and went next-door to the restaurant, which was excellent by the way For our breakfast
The room was clean. It was spacious.
Stayed in May 2024
Reviewed: April 28, 2024
Markel
United States of Americathe loud noises from cars and planes
the peacefulness
Stayed in April 2024
Reviewed: April 23, 2024
Brittany
United States of AmericaLocation
Staff were at work sick
Stayed in April 2024
Reviewed: April 22, 2024
Michael
United States of AmericaBreakfast was pricey and not outstanding, call it adequate. First Watch, right next door had a better deal.
Good location, close to highway and family to be visited
Stayed in April 2024
Reviewed: April 22, 2024
World-traveler
GermanyNo free coffee. The room provided a substandard coffeemaker and one has to purchase coffee at the Starbucks bar.
Clean rooms and updated carpets. Pool was a plus. Staff friendly.
Stayed in April 2024
Reviewed: April 16, 2024
Safiyyah
United States of AmericaThe area is sort of economically depressed.
Property has been renovated and is very clean and comfortable.
Stayed in April 2024
Reviewed: March 30, 2024
James
United States of AmericaOur room faced a highway. A lot of road noise.
Stayed in March 2024
Reviewed: February 14, 2024
Vicki
United States of AmericaBathroom floor was not clean. Same long hairs when we got there until we left. There were someone else's clothes behind the curtains on the floor, so I know they hadn't vacuumed from the previous renter. Maid service actually came at 8:00 a.m. on one of the days. Not worth the price.
Stayed in February 2024
Reviewed: February 4, 2024
Oliver
GermanyNeighborhood on the other side of Interstate 17 seems to have some security issues (Peoria Ave). That is of course nothing Courtyard can influence. But all in all fine.
1) Hotel easy to reach from all over Phoenix. 2) Staff very friendly and helpful. 3) Room very clean. Enjoyed my balcony on the third floor. No junction door to neighbor room in my room, that is what I like and expect. OK, carpet was a bit older, but clean. 4) Housekeeping also excellent - every day new coffee pads have been provided. 5) First Watch Restaurant was only 100 yards away - very good.
Stayed in January 2024
Reviewed: January 20, 2024
Kenneth
United States of AmericaOutside construction right now
Nice decor, clean hotel & room
Stayed in January 2024
Reviewed: December 29, 2023
Dean
United States of AmericaFacility had construction going on. Would like to see a microwave in our room.
Friendly staff and good customer service.
Stayed in December 2023
Reviewed: December 10, 2023
Irene
United States of AmericaMore selection
So so
Stayed in November 2023
Reviewed: November 14, 2023
Alyssa
United States of AmericaThe location was in a sketchy location but you can tell they were in the middle of cleaning it up.
It was clean, smelt good and they were making improvements and very secure.
Stayed in November 2023
Reviewed: November 6, 2023
Robert
United States of AmericaConstruction. Only decaf coffee in room. Just why? Really just nothing special
It really didn't offer anything special. Thought breakfast was included or I would've booked elsewhere. Construction has getting into this place a pain in the ass.
Stayed in October 2023
Reviewed: November 6, 2023
Tsau
United States of AmericaDinner on site was great!
Stayed in November 2023
Reviewed: October 24, 2023
Andrea
United States of AmericaConstruction going on Misleading email regarding check in availability
Location and comfy bed. Loved the patio as well. Nice area to wait for room to be ready Staff were friendly
Stayed in October 2023
Reviewed: October 22, 2023
Carrie
United States of AmericaIt was a bit more financially than I was expecting.
The breakfast was good.
Stayed in October 2023
Reviewed: October 22, 2023
Dianna
United States of AmericaThe food. Way overcooked grilled cheese. Expensive also.
The staff, rooms.
Stayed in October 2023
Reviewed: October 21, 2023
Sherifat
NigeriaThey didn't provide toothpaste and brushes like other hotels does. Thank God I came with my brush and toothpaste.
The hotel is so clean and comfy
Stayed in October 2023
Reviewed: October 20, 2023
Mcgovern
United KingdomThe location is a little abrasive and the free wifi wasn’t great. The breakfast was pretty over priced for what it was.
The hotel was lovely and the staff were attentive. It was also very clean and had a nice atmosphere.
Stayed in October 2023
Reviewed: October 14, 2023
Yamel
United States of AmericaThere was no complimentary breakfast.
The stay was pleasant and the rooms were clean.
Stayed in September 2023
Reviewed: October 13, 2023
Joyce
United States of AmericaWas hoping the outdoor heated pool would be warmer - was ok to swim in the afternoon, but too cold in the evening. No microwave in the room. The hotel was having renovations/ painting done - fortunately it was not noisy or disruptive.
Front desk staff were exceptionally kind and friendly. Beautiful, relaxing lounging area by the pool, rooms were very nice and clean. Would stay here again!
Stayed in October 2023
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