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Reviews of Courtyard by Marriott Roanoke Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3301 Ordway Drive, Roanoke, VA 24017, United States of America

#8 of 39 hotels in Roanoke

Guests' Choice

Review Score

Based on 186 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Dining area.

    We didn’t eat breakfast. Room was accommodating bed was very comfortable.

    Stayed in May 2024

  • Reviewed: March 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was nice, staff were friendly and we enjoyed the bar and food.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    10
    Our stay was absolutely wonderful, the staff was friendly and helpful and the shuttle driver was ver
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t have any negative responses

    The shuttle service was fantastic

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Exceptional
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good location

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Will stay again!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No obvious complaints about anything. If we had to name one thing - the hot tub wasn't quite as warm as you'd expect and can't be temp adjusted. Beyond that, all smiles!

    Great location, near the highways. Friendly staff with a nice bistro/bar eating area in the lobby. Starbucks too if you're in the mood. Swimming pool area is well maintained along with the jacuzzi. The entire interior was incredibly clean with no equipment out of order that we could see, the smells were kind, and any guest interaction was pleasant. Would recommend anytime!

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Except for the hall noise it was excellent.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night

    Too much noise came through the door. I went to bed at 1930 hrs.

    I left at 0600 before breakfast.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Would stay here again. Lovely property.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Could upgrade the fitness center.

    Nice scenery. Hot pool. Clean facilities. Staff was friendly.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Very relaxing and peaceful!
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast 🥞

    Very comfortable! Starbucks in hotel 😊😌

    Stayed in February 2024

  • Reviewed: February 4, 2024

    10
    We would stay here again and again and highly recommend this hotel to friends and family
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room could have been a little bigger but overall it was enough space for a short visit. The pull out couch was a little uncomfortable.

    Everything was very up to date, excellent customer service from every employee. The bar and food was excellent as well. We especially enjoyed the pool and hot tub area. We had a very nice stay.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very nice hotel that could use minor improvements.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Outdated shower; no coffee available except during breakfast hours; restaurant was overpriced and very poor quality food. Free continental breakfast would have been nice touch for cost of room. No listing of any hotel amenities in room (for example, I had no idea what restaurant hours were; no WiFi password provided; no listing of local restaurants that would deliver; no idea what pool/exercise room times of availability). Pool towels were very thin, small, poor quality (most likely purchased at local discount/thrift store).

    Clean, quiet. Staff was very friendly and helpful.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    10
    Relaxing and well need it.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    I guess I've gotten spoiled by the breakfast buffets and I really do like those. This hotel did not offer that. However, everything else was fantastic so I pretty much overlooked the buffet.

    Everyone was very sweet and accommodating, but what I loved most was the gentleman that checked me in gave me a room near the pool and exercise room and on the first floor for an old lady that meant everything. Rooms were clean. Very accommodating.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    10
    We chose this hotel because we needed to be at the airport early the following morning. The room was exceptionally clean
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    We chose it because of its proximity to the airport. Our room had the cleanest bathroom I’ve ever seen at a hotel. The staff was friendly and helpful.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    This would have been a great stay, except for the person who was running the eatery.
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night

    When we went to get a meal at the small eatery, the staff person there was awful. She didn't look at us and didn't acknowledge us. It became so awkward that we walked away, left the building, and got something to eat elsewhere. The eatery was not that busy, so it was odd for a worker to do that. She was either poorly trained or didn't care about her job, and she certainly should not be working in the hospitality industry.

    The staff person at the front desk was wonderful during our check-in process. She was helpful, courteous and efficient. The same was true during our check out.

    Stayed in January 2024

  • Reviewed: December 31, 2023

    9.0
    Great break from every day world. Just relaxed with my bride.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Na

    Quiet. Comfortable bed. HOT TUB!!! Location.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    10
    Good
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn’t included

    Location and cleanliness

    Stayed in December 2023

  • Reviewed: December 10, 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    That the breakfast wasn’t included and I had to pay almost $85.00 to eat breakfast at the hotel.

    The breakfast needs to be included with the stay

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelled like peppermint when we walked in. It was such a welcoming suprise! Everything was super clean and the staff were exceptional! Super pleased with our stay! Did I mention the room smelled like peppermint? Honestly that was one of the small details that just made the stay 10/10.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    10
    Exceptional
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the fact that I paid the total amount and cash in a steel taken. Additional thirty dollars off my card and put me in the negative

    Set was very nice and the room was very clean

    Stayed in November 2023

  • Reviewed: November 8, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness, staff was very friendly, and bed was so comfortable.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    10
    Great
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    No free breakfast Black mold in the restroom around the tub Clogged sink

    Clean and quiet

    Stayed in October 2023

  • Reviewed: October 8, 2023

    9.0
    Only one night but if it had been longer I’m sure we would be pleased
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One of the better services at the hotel —food selection and quality were very good

    Stayed in October 2023

  • Reviewed: September 30, 2023

    8.0
    Good stay but the rooms need to be cleaned better
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We found a sting bug on one of the bed. There were spider webs around the ceiling and walls.

    Excellent staff, good parking, beds were comfortable, the air conditioning not loud, and the bathroom was clean.

    Stayed in September 2023

  • Reviewed: August 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee in the lobby of a morning and some light grab and go breakfast options would be greatly appreciated.

    Outstanding location. Love the Bistro for a quick bite. Glad to see that they offered Starbucks.

    Stayed in August 2023

  • Reviewed: July 22, 2023

    10
    Will stay there again
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything and price

    Stayed in June 2023

Showing 1 - 25

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