3301 Ordway Drive, Roanoke, VA 24017, United States of America
#8 of 39 hotels in Roanoke
Guests' ChoiceBased on 186 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
8.8
Facilities
8.9
Staff
9.2
Value for money
8.6
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Janice
United States of AmericaDining area.
We didn’t eat breakfast. Room was accommodating bed was very comfortable.
Stayed in May 2024
Reviewed: March 30, 2024
Deborah
United States of AmericaRoom was nice, staff were friendly and we enjoyed the bar and food.
Stayed in March 2024
Reviewed: March 27, 2024
Ron
United States of AmericaI don’t have any negative responses
The shuttle service was fantastic
Stayed in March 2024
Reviewed: March 8, 2024
Faye
United States of AmericaGood location
Stayed in March 2024
Reviewed: March 4, 2024
Steven
United States of AmericaNo obvious complaints about anything. If we had to name one thing - the hot tub wasn't quite as warm as you'd expect and can't be temp adjusted. Beyond that, all smiles!
Great location, near the highways. Friendly staff with a nice bistro/bar eating area in the lobby. Starbucks too if you're in the mood. Swimming pool area is well maintained along with the jacuzzi. The entire interior was incredibly clean with no equipment out of order that we could see, the smells were kind, and any guest interaction was pleasant. Would recommend anytime!
Stayed in March 2024
Reviewed: February 26, 2024
Magura
United States of AmericaToo much noise came through the door. I went to bed at 1930 hrs.
I left at 0600 before breakfast.
Stayed in February 2024
Reviewed: February 25, 2024
David
United States of AmericaCould upgrade the fitness center.
Nice scenery. Hot pool. Clean facilities. Staff was friendly.
Stayed in February 2024
Reviewed: February 4, 2024
Whitney
United States of AmericaNo breakfast 🥞
Very comfortable! Starbucks in hotel 😊😌
Stayed in February 2024
Reviewed: February 4, 2024
Elana
United States of AmericaThe room could have been a little bigger but overall it was enough space for a short visit. The pull out couch was a little uncomfortable.
Everything was very up to date, excellent customer service from every employee. The bar and food was excellent as well. We especially enjoyed the pool and hot tub area. We had a very nice stay.
Stayed in February 2024
Reviewed: January 29, 2024
Monica
United States of AmericaOutdated shower; no coffee available except during breakfast hours; restaurant was overpriced and very poor quality food. Free continental breakfast would have been nice touch for cost of room. No listing of any hotel amenities in room (for example, I had no idea what restaurant hours were; no WiFi password provided; no listing of local restaurants that would deliver; no idea what pool/exercise room times of availability). Pool towels were very thin, small, poor quality (most likely purchased at local discount/thrift store).
Clean, quiet. Staff was very friendly and helpful.
Stayed in January 2024
Reviewed: January 21, 2024
Patricia
United States of AmericaI guess I've gotten spoiled by the breakfast buffets and I really do like those. This hotel did not offer that. However, everything else was fantastic so I pretty much overlooked the buffet.
Everyone was very sweet and accommodating, but what I loved most was the gentleman that checked me in gave me a room near the pool and exercise room and on the first floor for an old lady that meant everything. Rooms were clean. Very accommodating.
Stayed in January 2024
Reviewed: January 20, 2024
Pamela
United States of AmericaNothing
We chose it because of its proximity to the airport. Our room had the cleanest bathroom I’ve ever seen at a hotel. The staff was friendly and helpful.
Stayed in January 2024
Reviewed: January 18, 2024
Thomas
United States of AmericaWhen we went to get a meal at the small eatery, the staff person there was awful. She didn't look at us and didn't acknowledge us. It became so awkward that we walked away, left the building, and got something to eat elsewhere. The eatery was not that busy, so it was odd for a worker to do that. She was either poorly trained or didn't care about her job, and she certainly should not be working in the hospitality industry.
The staff person at the front desk was wonderful during our check-in process. She was helpful, courteous and efficient. The same was true during our check out.
Stayed in January 2024
Reviewed: December 31, 2023
Kevin
United States of AmericaNa
Quiet. Comfortable bed. HOT TUB!!! Location.
Stayed in December 2023
Reviewed: December 10, 2023
Lawanda
United States of AmericaBreakfast wasn’t included
Location and cleanliness
Stayed in December 2023
Reviewed: December 10, 2023
Patterson
United States of AmericaThat the breakfast wasn’t included and I had to pay almost $85.00 to eat breakfast at the hotel.
The breakfast needs to be included with the stay
Stayed in December 2023
Reviewed: December 4, 2023
Jessica
United States of AmericaThe room smelled like peppermint when we walked in. It was such a welcoming suprise! Everything was super clean and the staff were exceptional! Super pleased with our stay! Did I mention the room smelled like peppermint? Honestly that was one of the small details that just made the stay 10/10.
Stayed in December 2023
Reviewed: November 27, 2023
Melanie
United States of AmericaI didn't like the fact that I paid the total amount and cash in a steel taken. Additional thirty dollars off my card and put me in the negative
Set was very nice and the room was very clean
Stayed in November 2023
Reviewed: November 8, 2023
Clemins
United States of AmericaCleanliness, staff was very friendly, and bed was so comfortable.
Stayed in November 2023
Reviewed: November 1, 2023
Deloris
United States of AmericaNo free breakfast Black mold in the restroom around the tub Clogged sink
Clean and quiet
Stayed in October 2023
Reviewed: October 8, 2023
Joseph
United States of AmericaOne of the better services at the hotel —food selection and quality were very good
Stayed in October 2023
Reviewed: September 30, 2023
Mayra
United States of AmericaWe found a sting bug on one of the bed. There were spider webs around the ceiling and walls.
Excellent staff, good parking, beds were comfortable, the air conditioning not loud, and the bathroom was clean.
Stayed in September 2023
Reviewed: August 19, 2023
Jane
United States of AmericaCoffee in the lobby of a morning and some light grab and go breakfast options would be greatly appreciated.
Outstanding location. Love the Bistro for a quick bite. Glad to see that they offered Starbucks.
Stayed in August 2023
Reviewed: July 22, 2023
Richard
United States of AmericaEverything and price
Stayed in June 2023
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