6738 NorthWest Loop 410, San Antonio, TX 78238, United States of America
#199 of 319 hotels in San Antonio
Guests' ChoiceBased on 180 hotel reviews
7.1Cleanliness
7.8
Comfort
7.9
Location
7.8
Facilities
7.2
Staff
8.3
Value for money
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Orlando
United States of AmericaThe building is on remodeling mode , breakfast was denied because we reserved by booking.com and on top of that if we had the right to get breakfast it was only for two not my whole family couldn’t get breakfast, they asked me for a deposit, not aware when I booked online, a small/medium snake was on our restroom, I noticed that to front desk the person on charge was sceptic so I went back to my room and took a picture of it, we get next door room but he didn’t offer me a discount or something else.
Everything was good , nice and clean, we felt secure on this building , parking lots were clean and organized
Stayed in April 2024
Reviewed: March 8, 2024
Cruz
United States of AmericaGoing thru renovations and not confer table
Stayed in March 2024
Reviewed: February 14, 2024
Blake
United States of AmericaThey were repairing during our trip
Did not receive breakfast
Stayed in February 2024
Reviewed: January 24, 2024
Nucion
United States of AmericaMessed up our reservations. Initially only had us for one day. Had to stop my work out to fix it. Never cleaned our room because they didn't. The person at the bar was a conspiracy theorist and rampled on about the beyond meat coming from a womans DNA. A horrible stay to say the least.
Stayed in January 2024
Reviewed: December 11, 2023
Aliyah
United States of AmericaA car got robbed into, our restroom door didnt lock, our bed was really hard.
I liked the customer service
Stayed in December 2023
Reviewed: September 5, 2023
Myria
United States of AmericaI was double charged, booking.com and then the hotel charged me again! Still no refund
Nice staff, nice rooms
Stayed in September 2023
Reviewed: July 7, 2023
Juan
United States of AmericaClean property and a attentive staff.
Stayed in July 2023
Reviewed: June 12, 2023
Carla
United States of Americathe pool was closed and had to kill an ugly bug in the room.
close to where our activity was
Stayed in June 2023
Reviewed: February 5, 2023
Jacob
United States of AmericaWas told my room didn’t come with breakfast. The door wouldn’t lock on my first room so I was moved. The heat didn’t work on my second room, so I was moved to a third room. The third room was good. Office staff was great.
Staff was great. Super friendly
Stayed in February 2023
Reviewed: December 24, 2022
Andrea
United States of AmericaThe pool had too much chlorine.. it irritated my kids skin and the chlorine fumes were extremely strong to the point of having to leave after 10 minute
Comfort of bed
Stayed in December 2022
Reviewed: September 15, 2022
Karen
United States of AmericaI HAD TO MOVE TO ANOTHER ROOM DUE TO AC NOT WORKING AND THE FRONT HOTEL DOORS WERE NOT WORKING
Stayed in September 2022
Reviewed: April 27, 2022
Tony
United Kingdomvery close to main highway which was busy 24/7 and windows were not adequately sound proofed so room was quite noisy during the night. also 24hr drive through restaurant across the road was brightly floodlit so we had to have the curtains closed all the time.
engaging and helpful staff. Comfortable room
Stayed in April 2022
Reviewed: April 27, 2022
Debbie
United KingdomBreakfast very poor.
Location good, clean room, friendly staff. Breakfast very poor, didn't eat there.
Stayed in April 2022
Reviewed: March 21, 2022
James
United States of Americathat the pool was not heated it was ice cold for a indoor pool so that was disappointing
comfortable
Stayed in March 2022
Reviewed: March 9, 2022
Karen
United KingdomBreakfast was only fair, the room was very clean, air conditioner noisy and location by the highway a bit noisy, but all in all, the hotel was good. Wifi was spotty at times, but free.
Received a warm and friendly welcome from Ty, and we really appreciated it! Location was convenient for us. Free parking a huge plus!
Stayed in March 2022
Reviewed: September 27, 2021
Janet
United States of AmericaThe first floor looks real dirty the carpets are not clean stains all over the place I understand they had water damage due to the freeze in March but it would help if they state that in there reviews or update there pictures because it don’t look nothing like the pictures. The food launch area is close due to the freeze other than that we were were good in our room.
Rooms were comfortable and clean
Stayed in September 2021
Reviewed: August 23, 2021
Eddie
United States of AmericaThe gym and pool was not working
Stayed in August 2021
Reviewed: August 20, 2021
Takisha
United States of AmericaTub was extremely small
The location was wonderful.the outside appearance was odd……
Stayed in August 2021
Reviewed: July 27, 2021
Traveler
United States of AmericaWe found a lottery ticket in the bed in the sheets from July 17 we stayed there July 26 which worries me because I don’t think the bed sheets have been. Changed since then. The pool was not accessible because it was filthy and gym was closed for same reason. The price didn’t match the rooms amenities.
Location was great close to sea world , river walk .
Stayed in July 2021
Reviewed: July 18, 2021
Gayla
United States of AmericaThe Refrigerator didn't work
The way the room set up
Stayed in July 2021
Reviewed: July 15, 2021
Donna
United States of AmericaThe property was advertised as excellent. However when I got there I was told that the pool and the gym were unavailable. The place was not clean things are falling apart due to the flooding that occurred in March. I wasn’t able to cancel. Young man there was very very nice. The room was OK. I just felt uncomfortable due to all the uncleanliness of the building of the amenitie
Stayed in July 2021
Reviewed: May 18, 2024
Deana
United States of AmericaAC did NOT cool room. Bathroom has mold!
Location
Stayed in May 2024
Reviewed: May 13, 2024
Edward
United States of AmericaThe only blemish was that it didn’t have free breakfast, but other than that, it was very nice! The staff was very nice & welcoming!
It was very clean & it was close to the water park we ended up going to. Very nice location!
Stayed in May 2024
Reviewed: May 2, 2024
Victor
United States of AmericaNo property was old and dirty
Nothing
Stayed in April 2024
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