We booked a room for 3 with king size bed + sofà bed. The sofa bed was not ready. I asked bed to be done but no way, housekeeping was absent.

Very good room. Location ok if you have a car or if your activities are close to the place. Personnel reduced at minimal. Breakfast to be ordered a la carte, service slow, some ingredients missing, not really happy with this bfast

Stayed in May 2024

Finding the lobby to check in was a problem. The front door on the street is a bus stop so you can park there ... you have to access the building, if driving, via an alleyway to a lower level and then a screened garage door opens, but there is nothing to tell you that that is the entry ... it could have been a private parking garage. There is a sign on the street that says its a Courtyard but nothing that says "Lobby This Way." We ended up; driving around the block a few times trying to find how to get into the building. Eventually, we figured it out ... I called the front desk and was put on a "quick" hold, for 8 minutes and then found the way in by ourselves, unloaded bags and walked up to the lobby with my phone on hold when they answered as we were getting off the elevator. Frustrating end to a long day of driving.

We were visiting the UW Medical Center and this was close to that.

Stayed in April 2024

No breakfast The wheel in shower drained onto the floor

There was no breakfast

Stayed in April 2024

The bistro was closed for evening food as no chef. Also the breakfast price included - it was not clear this is a capped value to be used in the over- priced bistro so the breakfast was not value for money.

The reception lady was lovely. The room was very luxurious with a comfy bed and Netflix. We slept well, shame about the food situation.

Stayed in April 2024

Parking at the hotel was confusing. The parking garage is below the hotel. There is no parking lot or parking on the street. I was curious why there were no screens on the windows. The luggage carts were impossible to find. The staff did find us one when we checked in. When we checked out, we were told that there were only 6 luggage carts. The other guests must have had them in their rooms before check out time? My daughter found one in the parking garage when she took some of our items to our truck. I had asked for a room that was close to the elevator as I have bad knees. I don't think that was addressed.

The hotel was very clean. The staff was very polite.

Stayed in March 2024

Location is good.

Stayed in February 2024

Pull out bed was very uncomfortable

Stayed in January 2024

Didn't have breakfast. A complimentary breakfast would have been nice.

Stayed in January 2024

Very loud. People above me stomped around all night, so hard that it rattled the ceiling. Woke me up several times. Lacking sound deadening?

Beautiful property. Very nice looking, modern, clean, and comfortable.

Stayed in January 2024

The pillows were way too soft. Also, the main elevator very slow

It was a very nice, clean and comfortable place.

Stayed in November 2023

Parking was full every night and couldn’t find a spot even though was paying for it. Tiny spots as well so a few spots didn’t have cars - but the other cars were so in the spot couldn’t fit my car in them.

Room was comfortable and extremely clean. Nice and quiet as well. Never heard a noise from the other rooms. Also very close to things like gas stations, Starbucks, and target

Stayed in October 2023

I didn’t like the fact that when we booked the hotel there was no mention that it was a cashless venue. We had taken US money so that any charges would not be put on our credit card as being from Canada we would be paying a lot more because of the exchange rate. Not impressed with that.

It was clean and close to family that we were visiting.

Stayed in October 2023

Appreciated the breakfast options and the location worked well for our needs. Light rail was a 15 minute walk away, which also worked well for us.

Stayed in October 2023

Didn't provide things like lotion that aren't necessary of course but appreciated when they are available (and you forgot to pack lotion). The parking elevator could sometimes be slow, and having to pay $20 for parking is a little annoying.

This hotel was, as they say, above my pay grade. I don't know if I've ever stayed in a hotel this nice before but the price was right on. We had a 'suite' with 2 TVs and a lot of seating and a super comfy bed. This was our last night of our long road trip so it was great to be able to sprawl out all the bags and suitcases for organizational purposes and still have room to spare. Internet was fine, TVs were nice. We wanted to stay close to the zoo and this was perfect.

Stayed in September 2023

Parking and unclear where to park for registration. Spaces too small. Was told Sunday night bistro would be open for breakfast. It wasn't. Expensive.

Room was very nice and comfortable.

Stayed in September 2023

Food.

Free breakfast buffet would be cool for $250/night. Bars should be open till 12 am.

Stayed in September 2023

That thete was no free coffee in the lounge in the mornings. Food for the value wasn't too good.

Hotel was okay and parking safe. The staff was pleasant and informative The gym was nice and offered refillable water statuon. It also had earbuds for use. Ease with access to highway.

Stayed in August 2023

The AC fan in the room never shut off. There is probably a good reason for this but it was annoying because my wife is a very light sleeper. I specifically selected this hotel because of location and it offered parking. The $20 charge for parking was a surprise but did not seem unreasonable. The $30 charge for parking on my credit card seemed like they were taking liberty with pricing.

Room was spacious. Bed was very comfortable. Parking spots were large and elevator was conveniently located. Hotel was close to restaurants and attractions.

Stayed in August 2023

Everything

Stayed in August 2023

Lighting in the parkade (got into an incident and smashed the entire rear windshield when backing into the parking space. Lighting masked the protruding top section of the wall (the wall was not flat from to to bottom) so when backing up my SUV, the vehicle hit the wall and completely damaged my window. Poor lighting did not allow me to see the different depth of the wall. No markings indicating "Cautious when backing In', only caution was for "High Voltage" of the area. Doesn't almost $600 getting the window fixed; Super tight parking spots

Room was super modern and clean, loved the shower and how spacious it was; the shower amenities like the shampoo, conditioner and body wash smelt amazing, really enjoyed the products

Stayed in August 2023

Convenient to I-5. Large comfortable room.

Stayed in August 2023

The shower was terrible. The water would not stay warm. There was a lot of traffic noise

The room was spacious. The staff was friendly and helpful

Stayed in August 2023

There is no free breakfast. Don’t pay the upgrade.

Large suite. Beautifully clean.

Stayed in August 2023

Can't think of anything.

The breakfast options offered were fine, but more expensive than we would have expected. We got a bowl of oatmeal, two coffees, and a muffin for $27. The dining area was clean and comfortable.

Stayed in August 2023