700 Monticello Avenue, Norfolk, VA 23510, United States of America
#25 of 43 hotels in Norfolk
Guests' ChoiceBased on 504 hotel reviews
6.1Cleanliness
6.9
Comfort
6.9
Location
7.4
Facilities
6.3
Staff
7.5
Value for money
6.4
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 25, 2024
Samantha
United States of AmericaDidn’t think I would have to pay parking for somewhere I paid to stay. Not even a complimentary breakfast. I wasn’t very impressed over all. Staff wasn’t very outgoing or friendly.
Being walking distance from my concert.
Stayed in May 2024
Reviewed: May 21, 2024
Hancock
United States of AmericaBathroom was tiny. Full beds not as comfortable as queen beds would have been. Lots of hallway noise. Outside door handle/lock was pulling away from the door (not safe). No coffee available. No free breakfast.
Room was clean and comfortable. Staff was nice.
Stayed in May 2024
Reviewed: May 13, 2024
Alicia
United States of Americait was very hard to get in our room reach time. either the keys did not work or the device you put the key in is broken
the staff was amazing very friendly
Stayed in May 2024
Reviewed: May 13, 2024
Kearnda
United States of AmericaNo microwave in room when there is a picture with mini refrigerator with a microwave on top (false advertising) I traveled with my toddler so it made it hard for me to go all the way down to the lobby to stand in line to use microwave. The water pressure in the shower was horrible there was more water coming from the sink instead
The bed was comfortable
Stayed in May 2024
Reviewed: May 8, 2024
Sonja
United States of AmericaParking to expensive No water pressure and took too long for water to get hot Room wasn’t all that greatly cleaned Air conditioners , iron board and desk were falling apart Bed was comfortable Lobby looked great
Location was great ! Onsite restaurant was good and server very friendly Food to expensive for quality Silverware wasn’t clean-asked for plastic Pool was horrible
Stayed in May 2024
Reviewed: May 6, 2024
Tyler
United States of AmericaYou have to pay for your own parking
Stayed in May 2024
Reviewed: May 5, 2024
Joanna
United States of AmericaDon’t like the parking fee
Close to everything.
Stayed in May 2024
Reviewed: May 2, 2024
Allen
United States of AmericaThe first room had a loud knocking sound and it was very disruptive so we moved to another room.
Stayed in April 2024
Reviewed: April 26, 2024
Eldon
United States of Americaneeds a lot of TLC. The bathroom was clean in a half a$$ manner, and the guy at the front desk was rude.
Took a cruise out of Norfolk, and the location was perfect.
Stayed in April 2024
Reviewed: April 22, 2024
James
United States of AmericaHeat did not work properly. Toilet had to be watched since he handle stuck in the down position and the flapper valve would stick open. Refergerator was not attacked to wall one leg was missing which caused it to tip forward when door was open
Closeness to the Scope arena.
Stayed in April 2024
Reviewed: April 15, 2024
Harris
United States of AmericaThat I had so many problems from the time I got there.
It was a beautiful hotel. The bed was very comfortable and the staff was hospitable.
Stayed in April 2024
Reviewed: April 8, 2024
Mckenna
United States of AmericaThere was basically a frat party in the hall and surrounding rooms on our last night. Every time I asked the desk for something I'd have to come back later to retrieve it or they didn't have it at all. Ie. A forgotten toiletry, clean towels
Great location. Easy parking
Stayed in April 2024
Reviewed: April 8, 2024
Danielle
United States of AmericaIt didn't have enough handicap accessible doorways. It smelled like smoke as they let the guess smoke right outside the front door. The room walls were paper thin. I could hear through the wall and unable to sleep as the guest next door talked all night. The cleaning staff didn't come to change out dirty towels.
Location to the event I was attending. Breakfast was included.
Stayed in April 2024
Reviewed: April 7, 2024
Lynn
United States of AmericaToilet seat was very loose. The sink faucet did NOT have a washer in it, so the water came out so fast that it splashed everything.
Location
Stayed in April 2024
Reviewed: April 7, 2024
Alexis
United States of AmericaWeed smell in the hallway. The ramp to parking is very narrow.
Aesthetics in the lobby were nice. The bed was comfortable.
Stayed in April 2024
Reviewed: March 31, 2024
Akeem
United States of AmericaThey did not thoroughly and properly go through the reservation process, charged my card twice, then held my deposit over a week after my stay.
Stayed in March 2024
Reviewed: March 4, 2024
Jason
United States of AmericaNo usb outlets in rooms to charge phones and electronics
Location
Stayed in March 2024
Reviewed: February 16, 2024
Sarah
United States of AmericaWe had to switch our room because of the something out side our door making a lot of noise - vent/heating/cooling. The decor is really bizarre and kind of eerie. The parking is ridiculous (a long flight of stairs up to the lobby) and you have to pay for it. If you don't have someone to watch your luggage so you can drop it before parking, you'll be hauling your bags up outside stairs.
Stayed in January 2024
Reviewed: January 25, 2024
Patricia
United States of AmericaThe doors are kind of loud when they closr
Clean room, friendly staff, comfortable beds
Stayed in January 2024
Reviewed: January 15, 2024
Rolanda
United States of AmericaRoom temperature in room too cold and not enough towels or wash cloths.
Enjoyed the clean room and comfortable bed.
Stayed in January 2024
Reviewed: January 11, 2024
Shuttleworth
United States of AmericaThe price of the facility and there was no breakfast and you had to pay for parking. Our electric kept going off. The safes never worked. We found wrappers from the previous people who stayed in the room under the bed.
It was clean
Stayed in January 2024
Reviewed: January 3, 2024
Patricia
United States of AmericaLoud party on the hall and the all yhedoors were very loud when they closed . Couldn't get tv to work
Clean facilities and room comfy bed
Stayed in December 2023
Reviewed: December 29, 2023
Wells
United States of AmericaThe floor had not been swept.
Stayed in December 2023
Reviewed: December 27, 2023
Joan
United States of AmericaNot sure6
There was no breakfasting
Stayed in December 2023
Hartlepool, UK
Tagaytay, Philippines
Gnarabup, Australia
Lima, Peru
Kalyves, Greece
Appuna, Sweden
Sassafras, Australia
Kolkata, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content