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  5. Reviews of Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel

Reviews of Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

300 South Frontage Road, Burr Ridge, 60527, United States of America

#4 of 5 hotels in Burr Ridge

Guests' Choice

Review Score

Based on 196 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    9.0
    Would stay again
    • Business trip
    • Family with young children
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    First room had wet carpet but it was fixed in minutes

    Breakfast

    Stayed in April 2024

  • Reviewed: March 29, 2024

    9.0
    This was a relaxing stay away from home.
    • Leisure trip
    • Group
    • Queen Room Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like that the bathroom door in our room did not close or lock at all.

    The property was in a calm area. The amenities were good and useful, Pool area was clean and warm but also very dark.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    It was too hot, a climate control problem. We got a king instead two twins.

    Location worked well for us. There is close by shopping and restaurant malls.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had pretzels on the floor that was from a previous persons stay. I was there to relax but couldn't due to the guest being put right next to me, they were talking so loud! From 3 to 6am . I do wish I had a microwave inside the room... just wish it would have been a little quieter

    Friendly staff and the room was very nice

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Would definitely recommend and book again!
    • Leisure trip
    • Family with young children
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been better!

    Loved location and beds are very comfortable! Staff was extremely supportive and accommodating!!

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    Was exactly what I needed for a night
    • Leisure trip
    • Couple
    • King Room - Disability Access Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and quiet

    Stayed in January 2024

  • Reviewed: November 26, 2023

    9.0
    Nice location and good location for non-downtown commute
    • Business trip
    • Couple
    • Queen Room Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Newer property and close to major roads

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    Would book again.
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No microwave in our room specifically, make sure they do not double charge you if you already prepaid. I did call and it was resolved immediately and the staff was understanding and helpful when it did happen.

    Clean, beds were comfortable, 95% of staff was very kind and helpful.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    7.0
    Decent would stay again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The walkway size and the lack luster cleaning

    The beds were comfy and the water pressure was good but looked like last person had left some trash behind the furniture but nothing too bad just might need better cleaning. Also the hallway in the room was very narrow hard for my handicap (wheelchair child)

    Stayed in September 2023

  • Reviewed: September 10, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property is starting g to show wear and tear. Damaged wall in the bathroom. Several carpet stains.

    Easy in and out

    Stayed in September 2023

  • Reviewed: August 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a heated swimming pool. Internet was intermittent at rooms in back of hotel.

    Friendly staff and clean room - not to big so easy to find way around. Due to Booking.com error where asked fot twin room but got a double they compensated by giving us free breakfast vouchers. Swimming pool was nice but water was cold.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room is clean. The front desk staff is super helpful and warm. Breakfast is very good.

    Stayed in July 2023

  • Reviewed: June 24, 2023

    7.0
    Nice, but it's all relative
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are old, and it shows. They badly need an upgrade. They try to keep it as clean as possible, but it's just not possible to do more. The cleaning crew also seems to have "misses": found an old room card on the floor behind the desk, a long strand of hair in the bed...

    The staff was excellent. The right amount of friendly and serviable. Decent breakfast for a cost. The beds were comfortable and the bathroom outfitted with basic amenities.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Breakfast

    Location

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk person was not very welcoming. I had emailed months ahead of time for ajoining rooms and was told they could make that happen. The guy at the desk told us that they couldn't do it. He blamed all problems on the Booking ap. They clearly don't like customers booking on that site. We only got two breakfast vouchers - even though I booked for four people total.

    The rooms were nice and the beds were comfortable. The pool and workout area were good as well.

    Stayed in June 2023

  • Reviewed: May 23, 2023

    7.0
    overall good for the price
    • Leisure trip
    • Couple
    • King Room - Hearing Accesible
    • Stayed 3 nights
    • Submitted from a mobile device

    they didn’t clean our room even though we did not have the do not disturb sign on. Also, the water pressure in the bathroom sink was really low. We asked them to fix it but they didn’t do anything.

    good location, decent sized rooms with good AC

    Stayed in May 2023

  • Reviewed: April 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It seemed to not be located near many restaurants.

    The rooms were clean and modern; a nice size.

    Stayed in April 2023

  • Reviewed: January 17, 2023

    7.0
    it was good but noise from the other rooms bothers me.
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    it’s too noisy, I can hear the next door with their loud music, playing their phones and even them talking I can hear it from the wall itself.

    very clean and it has everything I need

    Stayed in January 2023

  • Reviewed: December 12, 2022

    8.0
    Clean near Restraints w
    • Business trip
    • Group
    • Queen Room Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff Uninformed, Not Welcoming. Bartender Not Experienced. Liquor desired not available. Barcidi Rum?

    Fair

    Stayed in November 2022

  • Reviewed: October 17, 2022

    9.0
    Comfortable rooms, nice fitness center
    • Leisure trip
    • Family with young children
    • Queen Room Two Queen Beds
    • Stayed 3 nights

    Breakfast was not included in the room rate, which was disappointing. It cost $13 per person, including children so we opted to go elsewhere. There was significant road noise from the interstate.

    We were able to get adjoining rooms, which was our priority. The rooms were clean and comfortable. The fitness center was pretty well equipped and open 24 hours which was nice. It was convenient to things that we needed.

    Stayed in October 2022

  • Reviewed: October 10, 2022

    9.0
    Hotel was great. Staff was great. We were all very pleased with our stay!
    • Leisure trip
    • Group
    • Queen Room Two Queen Beds
    • Stayed 1 night

    All staff at hotel were very nice and very helpful and accommodating. The rooms were very clean and the bed was comfortable.

    Stayed in October 2022

  • Reviewed: October 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The door bathroom was broken the door doesn’t close , the coffee maker was broken I couldn’t use it

    the cleanness is good

    Stayed in October 2022

  • Reviewed: August 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    the staff were very friendly and helpful

    Stayed in August 2022

  • Reviewed: July 12, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accesible
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet in the room smelled very mildew and comforter had a bad smell. Had to keep spraying lysol in room and on bed and carpet.

    Area where hotel was located and cleanliness of whole hotel

    Stayed in July 2022

Showing 1 - 25

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