Reviews of Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
300 South Frontage Road, Burr Ridge, 60527, United States of America
#5 of 5 hotels in Burr Ridge
Guests' ChoiceReview Score
Based on 189 hotel reviews
7.9Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.2
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Facilities
8.2
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Staff
8.5
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Value for money
8.0
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Free Wifi
8.8
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Reviewed: May 6, 2024
Roy
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America14 Reviews3 helpful votes7.0“Served the purpose.”- • Leisure trip
- • Couple
- • Queen Room Two Queen Beds
- • Stayed 1 night
Highway noise was excessive on our side of the hotel. Not crazy about the "incidentals" charge on my bank card. It is often a struggle to get those reversed.
Good shower. Beds were comfortable. Room was adequately sized for the price.
Stayed in May 2024
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Reviewed: May 1, 2024
James
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America1 review9.0“The employees were very courteous. The breakfast was great. The beds were.sooo….. comfortable.”- • Family with young children
- • Double Room with Two Double Beds - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
At first, I was concerned about the room because it was on the side of a main busy road which would be noisy. But the desk clerk was very accommodating and relocated. My sister and I to the back of the building and it was wonderfully quiet.
Good location. Easy to access off main highway/interstate. spacious.
Stayed in March 2024
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Reviewed: April 23, 2024
John
Canada37 Reviews1 helpful vote9.0“Would stay again”- • Business trip
- • Family with young children
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
First room had wet carpet but it was fixed in minutes
Breakfast
Stayed in April 2024
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Reviewed: March 29, 2024
Lexus
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America2 Reviews9.0“This was a relaxing stay away from home.”- • Leisure trip
- • Group
- • Queen Room Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I did not like that the bathroom door in our room did not close or lock at all.
The property was in a calm area. The amenities were good and useful, Pool area was clean and warm but also very dark.
Stayed in March 2024
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Reviewed: February 22, 2024
Leonid
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 2 nights
It was too hot, a climate control problem. We got a king instead two twins.
Location worked well for us. There is close by shopping and restaurant malls.
Stayed in February 2024
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Reviewed: January 29, 2024
Natalie
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room had pretzels on the floor that was from a previous persons stay. I was there to relax but couldn't due to the guest being put right next to me, they were talking so loud! From 3 to 6am . I do wish I had a microwave inside the room... just wish it would have been a little quieter
Friendly staff and the room was very nice
Stayed in January 2024
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Reviewed: January 29, 2024
Kim
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America12 Reviews4 helpful votes9.0“Would definitely recommend and book again!”- • Leisure trip
- • Family with young children
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast could have been better!
Loved location and beds are very comfortable! Staff was extremely supportive and accommodating!!
Stayed in January 2024
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Reviewed: January 20, 2024
Nathan
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America5 Reviews8.0“Was exactly what I needed for a night”- • Leisure trip
- • Couple
- • King Room - Disability Access Roll-In Shower
- • Stayed 1 night
- • Submitted from a mobile device
Clean and quiet
Stayed in January 2024
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Reviewed: November 26, 2023
Roy
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America15 Reviews3 helpful votes9.0“Nice location and good location for non-downtown commute”- • Business trip
- • Couple
- • Queen Room Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Newer property and close to major roads
Stayed in October 2023
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Reviewed: October 1, 2023
Jolene
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America4 Reviews8.0“Would book again.”- • Leisure trip
- • Travelers with friends
- • Standard Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
No microwave in our room specifically, make sure they do not double charge you if you already prepaid. I did call and it was resolved immediately and the staff was understanding and helpful when it did happen.
Clean, beds were comfortable, 95% of staff was very kind and helpful.
Stayed in September 2023
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Reviewed: September 24, 2023
Holly
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America1 review7.0“Decent would stay again”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
The walkway size and the lack luster cleaning
The beds were comfy and the water pressure was good but looked like last person had left some trash behind the furniture but nothing too bad just might need better cleaning. Also the hallway in the room was very narrow hard for my handicap (wheelchair child)
Stayed in September 2023
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Reviewed: September 10, 2023
Liz
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America20 Reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The property is starting g to show wear and tear. Damaged wall in the bathroom. Several carpet stains.
Easy in and out
Stayed in September 2023
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Reviewed: August 6, 2023
Geraldine
United Kingdom18 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Not a heated swimming pool. Internet was intermittent at rooms in back of hotel.
Friendly staff and clean room - not to big so easy to find way around. Due to Booking.com error where asked fot twin room but got a double they compensated by giving us free breakfast vouchers. Swimming pool was nice but water was cold.
Stayed in July 2023
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Reviewed: July 31, 2023
Lang
China13 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Room is clean. The front desk staff is super helpful and warm. Breakfast is very good.
Stayed in July 2023
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Reviewed: June 24, 2023
George
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America10 Reviews7.0“Nice, but it's all relative”- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are old, and it shows. They badly need an upgrade. They try to keep it as clean as possible, but it's just not possible to do more. The cleaning crew also seems to have "misses": found an old room card on the floor behind the desk, a long strand of hair in the bed...
The staff was excellent. The right amount of friendly and serviable. Decent breakfast for a cost. The beds were comfortable and the bathroom outfitted with basic amenities.
Stayed in June 2023
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Reviewed: June 12, 2023
Jon
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America1 review7.0“Good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
Breakfast
Location
Stayed in June 2023
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Reviewed: June 12, 2023
Brenda
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America27 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The front desk person was not very welcoming. I had emailed months ahead of time for ajoining rooms and was told they could make that happen. The guy at the desk told us that they couldn't do it. He blamed all problems on the Booking ap. They clearly don't like customers booking on that site. We only got two breakfast vouchers - even though I booked for four people total.
The rooms were nice and the beds were comfortable. The pool and workout area were good as well.
Stayed in June 2023
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Reviewed: May 23, 2023
Mohsin
Canada4 Reviews1 helpful vote7.0“overall good for the price”- • Leisure trip
- • Couple
- • King Room - Hearing Accesible
- • Stayed 3 nights
- • Submitted from a mobile device
they didn’t clean our room even though we did not have the do not disturb sign on. Also, the water pressure in the bathroom sink was really low. We asked them to fix it but they didn’t do anything.
good location, decent sized rooms with good AC
Stayed in May 2023
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Reviewed: April 16, 2023
Bridget
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
It seemed to not be located near many restaurants.
The rooms were clean and modern; a nice size.
Stayed in April 2023
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Reviewed: January 17, 2023
Gina
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America7 Reviews7.0“it was good but noise from the other rooms bothers me.”- • Solo traveler
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
it’s too noisy, I can hear the next door with their loud music, playing their phones and even them talking I can hear it from the wall itself.
very clean and it has everything I need
Stayed in January 2023
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Reviewed: December 12, 2022
D'auria-g
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America5 Reviews8.0“Clean near Restraints w”- • Business trip
- • Group
- • Queen Room Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Staff Uninformed, Not Welcoming. Bartender Not Experienced. Liquor desired not available. Barcidi Rum?
Fair
Stayed in November 2022
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Reviewed: October 17, 2022
Heather
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America15 Reviews1 helpful vote9.0“Comfortable rooms, nice fitness center”- • Leisure trip
- • Family with young children
- • Queen Room Two Queen Beds
- • Stayed 3 nights
Breakfast was not included in the room rate, which was disappointing. It cost $13 per person, including children so we opted to go elsewhere. There was significant road noise from the interstate.
We were able to get adjoining rooms, which was our priority. The rooms were clean and comfortable. The fitness center was pretty well equipped and open 24 hours which was nice. It was convenient to things that we needed.
Stayed in October 2022
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Reviewed: October 10, 2022
Lisa
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America2 Reviews9.0“Hotel was great. Staff was great. We were all very pleased with our stay!”- • Leisure trip
- • Group
- • Queen Room Two Queen Beds
- • Stayed 1 night
All staff at hotel were very nice and very helpful and accommodating. The rooms were very clean and the bed was comfortable.
Stayed in October 2022
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Reviewed: October 10, 2022
Juana
<script type='track_copy' data-hash='ZOOVeVaKVHbMFEZNUeBYKe'></script>United States of America15 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The door bathroom was broken the door doesn’t close , the coffee maker was broken I couldn’t use it
the cleanness is good
Stayed in October 2022
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