Breakfast should have been included, a bit noisy due to thruway traffic

Wonderful size room, clean, decent price, pleasant employees, ease of checking in

Stayed in April 2024

Location

Stayed in April 2024

Located away from Columbus active area, you have to walk like 25 min at least to reach the nearest restaurant or cafe. House keepers did not clean the room or change the towels during my 3 nights stay which was the biggest problem for me!

The rooms was large, quiet and comfortable The stuff were helpful and smiling all the time

Stayed in April 2024

The online photos showed a hot tub that wasn't there anymore which was upsetting, I picked that location specifically because I thought it had one to relax in after all the walking I'd do at the Equine Affaire. The indoor pool was nice but very cold unfortunately and had a lot of hair and stuff floating around, maybe the filter system needs checked? Or maybe I showed up after a bunch of people left. Breakfast wasn't awesome but still plenty of options, the bacon was really good. The guys working there never brought us drinks, not even water. I ended up getting a cup of milk from the cereal area to drink. I think if they'd show them to a table and ask their drink order before sending them to the breakfast buffet it would eliminate this.

The room was clean and comfortable, the shower had excellent water pressure, but wish the vent fan worked. The restaurant was excellent for dinner and affordable as long as you stayed away from the alcohol. The host working there was very kind and always made sure our waters were filled and kept the dining area very clean. Check-in staff were very friendly and helpful when my reservation couldn't be found. It turns out it was logged in with my name reversed. Breakfast could be included with your reservation, which was very convenient and saved us money. I didn't take any pictures of the room but I added the photo of my dinner because I thought it looked good amd tasted amazing.

Stayed in April 2024

room was small for price, but still nice. pool was cold, unfortunately. felt the customer service could’ve been better and more communication during check in was needed.

It was a decent area and good amount of food options around.

Stayed in April 2024

Pool was broken, toilet took 2 minutes to flush, shower filled with water when trying to shower. Overall definitely a dated hotel in desperate need to upgrades such as ceiling repairs and bathroom updates.

Location was fine, did the job for one over night stay.

Stayed in April 2024

Our room had black mold in it underneath the air conditioner

How big it was, the design, how the rooms were set up.. Also the breakfast was amazing! Thanks to the cook!

Stayed in March 2024

YUCK SMOKING YUCK NEVER GOING BACK

plus for gym and pool

Stayed in February 2024

See above comment. And the ceiling in my room (217) was wet and paint was peeling. There was no hot water in the a.m. Note: water pressure in the shower was over the top. You could save on water if you toned it down a bit.

Food was overall fair. The menu was limited, and the breakfast buffet was not available. Wine choice at bar was limited. ALL of the staff was friendly and helpful.

Stayed in February 2024

The floor in the room was not swept and the drain in the bathtub was clogged.

All the staff I interacted with were friendly and helpful. My keurig didn't work and one of the cleaning ladies came in and tried to demonstrate how to use it. When she found it not working she was sure to exchange it for a different one while I was gone for the day. At the reception desk, one of the clerks made me a quick cup of organic coffee in the keurig in their office. Much appreciated.

Stayed in February 2024

I had to complaint several time about the tub drain slow because it was stop up. The only solution the three times they came was to pour liquid drain in it. Also their are some broking exercise machine that need to be repaired.

I liked most things about the hotel except two things. I love that there was security at night. The area around the hotel is very quiet because a lot of business is closed down. I wish they didn't charge extra for the breakfast

Stayed in February 2024

Nothing

Bed was comfy

Stayed in February 2024

The carpets in the building and room looked like they had not been vacuumed recently

The carpets in the building and room looked like they had not been vacuumed recently

Stayed in February 2024

Restaurant wasn't open for seating for no other reason than it was the "slow season". I ate from the restaurant menu in the bar but the draft beer was not in service. There was an advertised happy hour but i was told it was not in effect because it was the "slow season". I paid $18 for a pasta dish which was undoubtedly made with subpar canned sauce. Had to pay extra for a salad. I paid $116 for a night's stay. I was charged a $60 fee. I understand holding a damage deposit but why run it through the bank, It could have just been a hold. Three days later, still not refunded.

Nice room. Front desk attendee on the day shift very nice and the bartender was nice.

Stayed in January 2024

The rooms need a major update, the ceiling was crumbling and had cracks. The windows aren't very well insulated, which meant the freeway was noisy, and ice formed on the inside of the window. The bed had a big dip in it, which made it a little uncomfortable the first night. My last night there, there was a very loud party that went on until 8am downstairs.. Luckily, I was tired and was able to sleep, but I would have complained, had I have struggled to sleep.

Hotel itself was lovely, staff were fab and the location was great for where we needed to be. Car park is big enough that you don't have to worry about whether you'll find somewhere. Lots of eateries are nearby if the restaurant isn't open.

Stayed in January 2024

The drainage in the tub was poor I was standing g in water over my ankles . The ceiling to be repair or done over.otherwise everything was good ,

Stayed in January 2024

Nothing

Everything

Stayed in October 2023

They advertised a bar and restaurant, but we were told that the bartender hadn't shown up and the chef hadn't shown up. No food or beverages on a Sunday night. Luckily we had a car and drove to Bonefish grill for a great dinner. No breakfast either. We went to a great place ,---- First Watch. Hotel located in a commercial office park, so there was nothing around (i.e. restaurants) but again it was a Sunday night. One man, who didn't have a car was trying to have an order of food brought in --- he didn't appear to be successful, or else his wait was long and we left before his dinner order was brought to the hotel.

Staff were friendly and helpful. Room was comfortable and the bed too. No complaints about the hotel itself or the friendly staff. We chose this hotel because we were passing through and just wanted dinner and a drink at the hotel. Thank goodness we had a car, because no restaurants were nearby.

Stayed in October 2023

ANTS in my room.

Good price , beautiful building

Stayed in August 2023

Water from the fountain and sink was not cold.

There was an extra charge on my bill. I confirmed that I didn’t use the service. They promptly removed the charge.

Stayed in August 2023

Not really anything

Most everything was great!

Stayed in July 2023

the ice machine did not work

beds and pillows were super soft and comfortable

Stayed in July 2023

The pool needs some repairs (missing tiles and a little dirty) and the bathroom in the pool area was not taken care of. Also they did not have Continental breakfast that was advertised.

It was in a nice area, the staff was nice, and the room was immaculate.

Stayed in July 2023

The pool is closed at 9 pm, which is very early, compared to other hotels where it's open till 11pm. We could never make it to the pool.

Stayed in July 2023