Reviews of Crowne Plaza Costa Mesa Orange County, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3131 Bristol Street , Costa Mesa, CA 92626, United States of America
#6 of 24 hotels in Costa Mesa
Guests' ChoiceReview Score
Based on 448 hotel reviews
8.2Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.9
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Facilities
8.3
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Staff
8.8
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Value for money
8.1
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Free Wifi
8.3
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Reviewed: May 28, 2024
Denise
United States of America2 Reviews9.0“would definitely stay again......great night's sleep and good food.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
It is ridiculous to have to pay for parking. Not much of a "deal" for happy hour but food was outstanding.
Room was very clean and bed was very comfortable. Restaurant on site was good. Happy hour food was delicious...didn't even need dinner the portion was so large. Drink was delicious as well. Bartender took really good care of us.
Stayed in May 2024
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Reviewed: May 23, 2024
Bruce
United States of America1 review8.0“Very comfortable.”- • Leisure trip
- • Solo traveler
- • King Room - Disability Access/Hearing Accessible
- • Stayed 1 night
There was nothing I didn't like.
The staff was very considerate to give me a cup of hot water when I asked about using the room's coffee maker.
Stayed in May 2024
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Reviewed: May 10, 2024
Jeff
United States of America6 Reviews9.0“Great location”- • Business trip
- • Couple
- • King Room - Hearing Accessible - Roll-in Shower
- • Stayed 2 nights
- • Submitted from a mobile device
Wi-Fi could be better
Great location, clean and spacious rooms
Stayed in May 2024
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Reviewed: May 6, 2024
Rosita
United States of America1 review9.0“This is the place we will stay in the future.”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Roll-in Shower
- • Stayed 3 nights
- • Submitted from a mobile device
Disability accommodations, quick response to refresh our room.
Stayed in May 2024
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Reviewed: March 18, 2024
Ryan
United States of America5 Reviews9.0“Had a good time. Very nice place. Food is good”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Price
Convenience
Stayed in March 2024
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Reviewed: March 6, 2024
Charles
United States of America3 Reviews9.0“Good customer service. Facilities need updating.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Facilities are aging
Convenient to the airport
Stayed in March 2024
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Reviewed: February 28, 2024
Henning
Saint Lucia11 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 5 nights
The price for parking is a bit hight
Stayed in February 2024
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Reviewed: February 24, 2024
Jennifer
United States of America1 review9.0Wonderful- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I liked that all of the staff members were very welcoming and gave great hospitality. They were able to accommodate to my request for a late check out time. I checked into the hotel the night after my apartment burned down. I’ve also been on medical leave for multitude of health issues the past few weeks as well. Things haven’t been in my favor lately. As I was checking out, I was having a conversation briefly to the hotel staff member at the desk. He asked, “How my stay was?” And “What was the purpose of my stay?” I felt comfortable enough to open up to him about my situation. He showed empathy and ensured me that they will take care of me if I return soon. I wish I got the names of the staff members that were courteous. The great hospitality the staff has showed to me made me feel less stress and anxious just knowing I had a safe place to stay out for 3 nights. Small gestures of hospitality go along way. I will recommend to visiting friends and family and I will return in the near future. Thank you, Jennifer
Stayed in February 2024
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Reviewed: January 25, 2024
James
United States of America1 review8.0“Great staff, great comfort, great value.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Did not like having to pay $25 daily to park in the uncovered hotel parking lot. Why have to charge?
Great breakfast. Staff was the best!
Stayed in January 2024
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Reviewed: January 20, 2024
Billy
United States of America6 Reviews1 helpful vote9.0“Clean, Comfortable and Convenient!”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
Clean room, comfortable bed. Very nice! The food at their Lounge was excellent!
Stayed in January 2024
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Reviewed: December 29, 2023
Gregory
Australia3 Reviews8.0“Extremely helpful and polite staff”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access with Bath Tub
- • Stayed 1 night
- • Submitted from a mobile device
Can’t think of anything.
The staff were extremely helpful, polite and helpful.
Stayed in December 2023
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Reviewed: December 27, 2023
Susan
United States of America2 Reviews8.0“Excellent service.”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent breakfast, dining room was nice, staff was attentive and pleasant, hotel was located perfectly for our needs, room was sufficient.
Stayed in December 2023
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Reviewed: November 29, 2023
Td
United States of America2 Reviews7.0“People are great; very helpful.”- • Solo traveler
- • King Room - Disability Access/Hearing Accessible
- • Stayed 14 nights
- • Submitted from a mobile device
Older hotel
Close to my home base
Stayed in November 2023
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Reviewed: November 23, 2023
Joseph
Malta48 Reviews5 helpful votes9.0“Would not hesitate to come back”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 10 nights
The elevators were playing tricks and had to climb four flights of stairs a few times to reach our room.
Nothing to complain about the room. It was spacious with all expected facilities. The location of the hotel was excellent since it was a couple of minutes away from the freeway and South Coast Plaza.
Stayed in October 2023
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Reviewed: November 7, 2023
Amber
United States of America1 review8.0Very Good- • Business trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
No room service.
Clean. Pleasant. Quiet. Food was great.
Stayed in November 2023
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Reviewed: November 5, 2023
Phil
United States of America1 review8.0“Loved it. Had a relaxing time. Wish it didn’t have to end”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Parking
Loved how classy the rooms were
Stayed in November 2023
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Reviewed: November 5, 2023
Kellseyalexhipo
United States of America3 Reviews1 helpful vote9.0“Clean, modern, relaxing, just what we needed for a relaxing night away”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The shower door was very very loud/squeaky. It also leaked badly, so there was a puddle whenever we showered. Toilet paper was thinner than we’d like.
Staff was nice, I liked that the room looked exactly to the pictures when I booked it. I liked how clean everything was. I enjoyed the products available
Stayed in November 2023
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Reviewed: October 26, 2023
Cecilia
United States of America1 review7.0“👍”- • Business trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
👍
No
Stayed in October 2023
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Reviewed: October 20, 2023
David
United States of America1 review8.0“Very enjoyable. Nice rooms. Friendly staff.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Disability Access with Bath Tub
- • Stayed 1 night
- • Submitted from a mobile device
No complaints. Air conditioner did leak but I just told the cleaning staff. Breakfast is expensive but there is a McDonald’s near by.
Very nice rooms. Friendly staff. Free parking. Great location. Quiet and restful
Stayed in October 2023
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Reviewed: September 10, 2023
Kristina
United States of America1 review8.0“It’s my hotel of choice when I’m in Orange County, I would definitely recommend it 🙂”- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I came across a couple cleanliness issues, but nothing major. The carpet was as if someone had walked in with mud on their shoes or spilled something and it hadn’t been cleaned, only in front in the tv area in a small section. I just avoided stepping there. I also wish parking at the hotel wasn’t an additional fee (on top of the room) but I knew that before my stay.
I’ve stayed there previously, and both times the staff was incredibly friendly and helpful. The beds are some of the most comfortable I’ve ever found at a hotel, and the breakfast was delicious! The gym is spacious enough that you don’t feel you’re invading anyone’s space.
Stayed in August 2023
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Reviewed: August 13, 2023
Frank
Netherlands111 Reviews7 helpful votes9.0“Great hotel for nightover before whalewatching tour”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Although we had made a breakfast-included booking via Booking.com for our room with 4 persons, the hotel was only willing to offer breakfast to 2 guests per room maximum.
Large room, good beds Large swimming pool with plenty pool beds (also in cabana's). Good breakfast Hotel is 15 minute drive from Newport Beach harbor (whale watching tour)
Stayed in August 2023
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Reviewed: August 12, 2023
Cai
Canada4 Reviews3 helpful votes9.0“Mostly meeting my expectation.”- • Business trip
- • Solo traveler
- • King Room - Hearing Accessible
- • Stayed 1 night
my room is too close to the swimming pool
It was a quick visit. did not use the hotel breakfast. but there is a McDonald close by that is a plus
Stayed in August 2023
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Reviewed: July 20, 2023
Charlene
United States of America19 Reviews1 helpful vote9.0“Great stay, great location, clean and comfortable!! Highly recommended!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Amount of parking space in the front of the hotel.
Location and beds were super comfortable!
Stayed in July 2023
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Reviewed: June 9, 2023
Anthony
United States of America1 review8.0“GREAT”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 3 nights
Pillows too hard
Stayed in June 2023
