Front desk service was slow and the billing for our stay was incorrect.

The bldg was unique and the location was great

Stayed in April 2024

We were not given our breakfast vouchers when we checked in. But the issue was taken care of and the staff was very friendly and helpful

It was quiet and the beds were very comfortable. Pool was warm.

Stayed in May 2024

Funeka was the absolute best at the front desk from the moment she received us when we checked in. Later during our stay, we had an issue where black sewage backed up into the bathtub in our room and filled the entire room with stench. After the technician came out to assess the problem, the putrid smell and black residue remained in the room and tub, respectively. The smell even permeated the hall outside our room. When we informed other attendants who were at the front desk, we were told that they could provide a spray to mask the odor and that we could simply run the water from the tub faucet to get rid of the material ourselves. When Funeka arrived, however, she quickly arranged for a room change. She was a delight and offered exceptional concierge service.

Stayed in March 2024

Price

Location

Stayed in April 2024

Bathroom in our room had a lot of hair in the floor

Location

Stayed in February 2024

Perhaps because of the age, the acoustics were not great. You could hear a good amount of noise from the hallways, next door neighbors, and atrium. I ended up downloading a brown noise app (which helped to drown it out). Also, the restaurant is open for limited hours. When attending an event with competition times set, sometimes meals come at odd hours, including during the gap between breakfast and dinner at the hotel. There is a mini market where you can buy limited snacks, food, and drinks, and that helps, but I would have liked a full-service option.

Location was superb for event at the Convention Center. Given sub-zero temps during our visit, it was a wonderful surprise to learn about the enclosed walkway connecting the hotel to the Convention Center so that we didn't even have to walk outside the short distance (and the walkway was accessible from the second floor, which is where our room was located). The fact that it was a former train station is very cool, too. We loved that you could actually book a converted train car as a room option (although we did not). The room was comfortable and a good size. The people working at the front desk, bar/restaurant, and house cleaning were all very nice.

Stayed in January 2024

When I got there to check in, the reservation was under a wrong first name. Took awhile to figure out.

Stayed in January 2024

It's was a bit cool in the hotel

Love the location

Stayed in January 2024

Valets did not plan for a busy weekend Had to park in parking garage instead of parking at hotel

Location to Lucas Oil

Stayed in December 2023

Go the extra mile and offer free coffee for your guests. It would have also been nice to give us a heads up about the train at 11:45

Stayed in December 2023

The bed and pillows was so hard. The pillows gave us a headache.

It’s amazing

Stayed in November 2023

Noisy neighbors

Great location and nice atmosphere.

Stayed in November 2023

The beds were in need of new mattress’s. Bathroom could use an update.

Breakfast was very good. Location was great!

Stayed in October 2023

Clean, convenient location, friendly staff

Stayed in October 2023

Unfortunately there was no place to park and the valet was ALWAYS full. I was there for a week. Had to pay almost $60 a day to park in the nearest parking garage. it should not be advertised that there is valet, when there is not and the nearest parking garage is a difficult 10 min walk from the hotel. This should be mentioned in the booking advertisement.

The staff were super friendly, clean rooms, great location!

Stayed in September 2023

I have stayed here before, 3-4 years ago, and the key card thing sill is a mess. I had to get a new key every day, sometimes twice DESPITE having my card separate from an electronics and my credit cards, in a pocket in my briefcase. Bad system.

Location is great and the bar and restaurant are pretty good.

Stayed in August 2023

The AC!!! when we were in bed, everytime the AC kicked on, it blew right in our faces. we had to put a pillow over our face to keep it from hitting us. It woke us up EVERYTIME it turned on. there was no way to move the direction of the air so we turned it off and so we were HOT all night! Also, there was no fan in the restroom and it became really hot in there when showering

it was a beautiful hotel. First time there.

Stayed in August 2023

Please see previous

Please see previous message. They messed up my reservation so I had to use to bookings just to get through this day.

Stayed in July 2023

Their system for checking you in and out of a room is very old. And someone else’s member number was placed on my room so my bill had someone else’s name someone else’s credit card information. It was a big mess and then I was double charged for my room and they could never figure out the rate and it was horrible. From that standpoint. They just need a better, a newer, a more updated system for checking in guest note that Was major. We were there for a conference so the hotel staff did not prepare themselves for the large group. They had an area that they use in the morning for their breakfast so instead of opening that area up in the evening so that the guest staying at the hotel could at least go in and sit down and wait to be served they had a hostess Working upfront who was as rude as she could be and she was just straight up nasty and that was a big turn off because she was sending people away. She was just horrible. Cost a little area that they did have to eat in in the evening wasn’t that large so after say about 30 of us Enter that little area there was no room for anyone else. It was horrible, but they were not prepared. And on top of that they must’ve just hired waiters that day that we were there and we were there for a total of eight days because they never do what was on the menu so that was off horrible experience

 I have the opportunity to stay at this location for my sororities national convention. It was the perfect location to be close to the convention center. The facility was unique because they were rooms where old train cars had been converted and that was very unique to see. My accommodations were fantastic as far as room availability at all.

Stayed in July 2023

There was a lot of construction around so it was a little empty at night. Staff did not alert me that there was a skywalk to the convention center.

Staff were welcoming, room was clean.

Stayed in August 2023

Did loke there was no free breakfast and the AC was warm.

Loved that is was close to Lucas Oil.

Stayed in August 2023

the atmosphere

Stayed in July 2023

Our room had large pieces of peeling wallpaper and what looked like spilled beer or sticky champagne over the desk. The bed was super comfy but the rest just seemed outdated.

Staff was so friendly and the breakfast was delicious.

Stayed in June 2023

The beds were hard and uncomfortable.

The trains and statues!

Stayed in May 2023