Had the worst check-in experience. Staff person was rude, abrupt and unhelpful. Breakfast was very expensive for very average food.

The hotel room was wonderful - very large, comfy bed, large sitting room area… pool was great.

Stayed in April 2024

Misleading advertisement: booked in the Ruby tower because it said the room included a coffee/tea maker—VERY important to me—but the room didn’t have one. When I called the front desk, I was told none of those rooms had them, unless I paid more for an upgrade (thought I already did?) and that I would have to go downstairs to purchase coffee instead. Also says microwave, fireplace and other amenities which was not accurate. Check-in took way too long, not enough staff. Walk to strip was further than expected but not a dealbreaker.

Beautiful, spacious and clean rooms. Loved the oversized bathroom, living area and vanity. Strip view was meh but the big windows were great. Also the pool was amazing!

Stayed in April 2024

Not all pools were open until the third day, but when they were it was great. It would’ve been good to have the kitchen that was advertised as part of my room. And I was charged multiple times at the Casa Calavera restaurant which has been an issue to resolve…

The hotel is a little out of the way, which was nice to be away from the hustle, and a lot calmer. The rooms are huge and spacious, very well designed and had almost everything except the kitchenette which was advertised when I booked.

Stayed in May 2024

Everything was good.

Everything was good. We'll stay there again

Stayed in April 2024

Cleanliness was just ok, think design of some areas makes housekeeping difficult. For example, shower/toilet room looks clean with door open but once you close is dirt on the floor and marks on back of door. Cleaners will only see if the close the door which they maybe don’t do as quite a small room/area. Also, casino area a bit dark and uninviting. Stayed at The Wynn on other nights in Vegas and the casino area there was much classier.

Room very large and looked nice.

Stayed in May 2024

The juice fridge is only designed for selling their product, we cannot put our own drink unless we are willing pay the $40 to take out their drinks in the fridge. The hotel should clarify that fridge service with fee in the advertisement. There is no free coffee/tea available in the room, only 2 small bottles of water provided daily. Hence, we found the resort fee is not worth for the value.

The overall room design is nice and the room storage organizer consideration is done very well. The bed is very comfortable. As well, it is nice to have parking for free service. In general, we had very nice service staff support when needed.

Stayed in April 2024

Dog friendly

Stayed in April 2024

Smelled like weed in a lot of places and cigarettes in the casino

Nice price

Stayed in April 2024

The coffee pot was working half the time. Restaurant prices were higher than expected.

It was quiet and beautiful

Stayed in April 2024

We had a few problems at check in and were allocated the wrong room for 1 night

We liked the fact it wasn’t as big as some of the other hotels and slightly away from the main Las Vegas strip

Stayed in April 2024

Fridge doesn’t have room to put our water in to keep cold.

Quiet hotel rooms. Comfortable.

Stayed in April 2024

What I didn't like was the casino areas of the hotel. It seemed that In the midst of this desert oasis there was a black hole where you were transported to back to the Stardust Casino before its demolition. It felt sad, dingy and out of step with the image the Virgin Hotel was trying to project.

I liked the mid-century desert vibe of the place and all of the upgrades in decor in the restaurants and pool areas. Kassi Beach pool was not opened yet but looked good. Food at the restaurants was also very good and there were plenty pf places to get sundries and coffee. The Spa was also very nice and the massage excellent.

Stayed in April 2024

beds decent but horrible pillows. pool area nice but no shaded areas unless you want to pay for cabana. casino itself had smokey smell throughout.

nice, clean and more quiet hotel slightly off the strip.

Stayed in April 2024

Nothing at all

Everything ! It was very nice, clean, & staff/ customer service was great!

Stayed in April 2024

Great hotel with useful free parking. Spacious and clean room.

Stayed in March 2024

The smoke smell in the lobby area and the hotel charged me for the water I didn't drink/touch

It is one of the best hotels in Vegas. It is very clean and has no smoke smell in your room. The room and hotel design is fantastic, not just like a common US hotel. There are so many facilities in the hotel! The location is very very close to the airport, walkable to the strip (~20 mins) but not in the strip.

Stayed in March 2024

Not such a fan of casinos

I really liked the vanity in the room also the big garden in the middle of the hotel

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Loud music in restaurants external areas that would reach the room!

The hotel was modern, Colourful and clean . We enjoyed the ambience and tastefully done living space

Stayed in March 2024

Not much

Room, Location

Stayed in March 2024

Difficult to navigate to reception from parking. Noisy at night with late night guests in corridors. No refrigerator except mini bar.

Typical Casino Hotel. Free parking. Near to airport. Nice clean room. Plenty of restaurants to choose from.

Stayed in March 2024

Annoying vent noise. Queue for checking in and out (only 2 desks open, and priority customers jumping queue).

very nice, modern, comfortable room.

Stayed in March 2024

They need more staff at the front desk. To wait 45-60 minutes for a room key that isn't working is beyond unacceptable, especially for a hotel that is supposed to be higher end.

Great room and restaurants.

Stayed in March 2024

Everything

Stayed in March 2024