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  5. Reviews of MainStay Suites John Wayne Airport, a Choice Hotel

Reviews of MainStay Suites John Wayne Airport, a Choice Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2701 HOTEL TERRACE DRIVE, Santa Ana, 92705, United States of America

#9 of 25 hotels in Santa Ana

Guests' Choice

Review Score

Based on 705 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.0

  • Value for money

    7.8

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    7.0
    Hotel was nice, would have been amazing had it not underdelivered in several areas
    • Leisure trip
    • Couple
    • Studio King Suite - Non-Smoking
    • Stayed 2 nights

    Breakfast was disappointing. limited on choice and portion. juice was limited to one 4 oz cartoon. My wife is vegan and gluten-free and they had no fruit or oatmeal as an option. It felt like a school cafeteria as you had to stand in line to ask for a selection of hashbrowns, sausage, scrambled eggs, or pancakes—no seconds and only one 4oz orange or apple juice. No cable TV, only digital channels, had to go to each channel to see what was playing in real time.

    Grounds and rooms were nice.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    7.0
    Good rooms terrible breakfast
    • Business trip
    • Family with young children
    • Studio King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast, room lighting and the passive aggressive warnings (we charge x if y happens) on everything.

    Location and room

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The one thing I didn’t like was there was no elevator, but that’s something I didn’t look further into when booking, so that is on me. If you’re someone who can’t do stairs or traveling with extra luggage this is something to keep in mind when booking.

    Room was spacious and plenty of outlets to charge devices. Overnight was pretty quite didn’t hear much of anything at all until maybe in the morning with traffic going by(our room did face the entry road), but even then it wasn’t bad. Other reviews stated planes were heard during their stay, I can say we didn’t hear not one plane, unless we were outside going to the car. The property was very easy to get to and right near off/on ramps to the freeway, to get to our destinations for this trip.

    Stayed in April 2024

  • Reviewed: March 15, 2024

    9.0
    Excellent value
    • Leisure trip
    • Couple
    • Premium King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The key didn’t work on the gate by the parking area!

    Had a Great time! Excellent hotel!

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 2 nights

    The sink is outside the bathroom, making it awkward for user. The bathroom is clean but is not well-stocked with towels and/or toiletries, such as hand lotion, shower cap.

    The place offers quite decent breakfast. The breakfast room is well placed and organized. The pool and the tables by the pool, make a good setting for my trip. The staff is friendly and helpful.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Overall we were very satisfied with the comfort of the beds and the suite type of room
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The only problem we had were the guests next door on our last night. They were very loud in their room and came out into the hall talking loudly around 3:00 A.M. I did speak to them they apologized but did not quiet down in the room. I understand this was out of the hotels control.

    The breakfast good appreciated the cooked breakfast. The location was good for what we had planned.

    Stayed in February 2024

  • Reviewed: December 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds and Balcony - Non-Smoking
    • Stayed 2 nights

    needs better parking

    the fridge and couch bed

    Stayed in November 2023

  • Reviewed: December 5, 2023

    8.0
    i enjoyed my stay at Mainstay Suites
    • Leisure trip
    • Solo traveler
    • Studio King Suite - Non-Smoking
    • Stayed 2 nights

    my Room was clean and comfortable

    Stayed in November 2023

  • Reviewed: December 4, 2023

    8.0
    Good!
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The water tap didn't flush very well. Too slow

    Overall good to stay

    Stayed in December 2023

  • Reviewed: November 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    normal

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    Overall, I didn't book there for the breakfast. The price and room was perfect!
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Was little disappointed with the breakfast. The pancakes tasted like it was frozen and then warmed up a little too long, so it had a rubbery texture. The kind you get from the frozen section of the grocery store. Eggs had no taste, and the orange juice was terrible. Took a sip and spat it out. I ended up not eating the meal after tasting each item. But the staff was really nice.

    The size of the room was better than expected. Love that there was a refrigerator and microwave in the room. I would definitely stay here again!

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    Not safe! At least for me who checks out early. Horrible neighborhood.
    • Leisure trip
    • Solo traveler
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I’ve stayed here 7-8 nights. I keep hoping the keys won’t be an issue, but they are EVERY. SINGLE. TIME. You get to your room, the keys don’t work, you have to go the front office. Again and again. The parking is extremely tight. They also do a car rental operation there, and that sucks up parking spaces. The homeless, higher than a kite druggies are everywhere. It would be nice if they offered security. Checking out is very inconvenient. I always leave between 3-4 in the morning. The lobby is locked, and there is not a key drop. With the transients around, it’s not safe, hence the lock up the lobby. They phone they had you use to have someone open the lobby has been broken for months. I won’t be staying here again. Not safe for me. Oh, the cleaning products are so strong and smelly. Like a really lousy motel 6. When I stay at a Hilton, Marriott or good hotel, they don’t smell.

    The location and price are good.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room not too clean and not too much light I had asked for top floor and didn’t get it people upstairs making a lot of noise

    Breakfast and staff very friendly

    Stayed in November 2023

  • Reviewed: November 11, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Studio King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have to call the front office every time to get a copy of the credit card payment. This is the 3rd time. I kept asking them to put me in the system so that the payment is emailed to me.

    Breakfast was good. No issues. Pleasant stay

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    Would definitely stay again on our next visit to Santa Ana
    • Business trip
    • Couple
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 6 nights

    our refrigerator did not stay cold, and we figured that out the next morning when we discovered that our food was warm and needed to be thrown out.

    very comfortable room. enjoyed a good breakfast. friendly and accommodating staff. easy parking.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious Kitchen

    Stayed in October 2023

  • Reviewed: October 18, 2023

    7.0
    Bad
    • Group
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t change towels

    Fair

    Stayed in October 2023

  • Reviewed: October 15, 2023

    7.0
    Great value poor wifi
    • Leisure trip
    • Group
    • Studio Suite with Two Double Beds and Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Definitely the wifi it was godawful interrupted my work and video meetings

    Breakfast was ok cooked to order very clean eatery no wait time every thing in a Togo fashion

    Stayed in October 2023

  • Reviewed: October 4, 2023

    9.0
    Good room though!...
    • Leisure trip
    • Couple
    • Studio King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Big gap under the entrance room door....had to cover with a shirt to keep bugs out.... planes of course are loud. Also the customer checking in before me was booked into a room that was already given to a family... so that was scary abit. That customer walked in on that family sleeping.

    The room was big..... kitchen was good. Big fridge.

    Stayed in October 2023

  • Reviewed: September 8, 2023

    7.0
    Good
    • Family with young children
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The sensor light on the room, we couldnt move at night while sleeping because the dam light would turn on.. super annoying and the fact that housekeeping will only go clean if you stay there more than 7days. We where there 3 nights with a toddler and you can just imagine.

    The location and the outside was beautiful, staff was friendly.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hairdryer didn't work, and we called no one came and replace it

    Stayed in August 2023

  • Reviewed: August 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom TV didn't work

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Good value
    • Business trip
    • Family with young children
    • Premium Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Good value, convenient.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    8.0
    Very Good
    • Couple
    • Studio King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Deposit

    Location

    Stayed in July 2023

Showing 1 - 25

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