2550 Georgetown Road, Cleveland, TN 37311, United States of America
#19 of 22 hotels in Cleveland
Guests' ChoiceBased on 150 hotel reviews
6.3Cleanliness
7.2
Comfort
6.9
Location
7.3
Facilities
6.5
Staff
7.8
Value for money
7.0
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 28, 2024
Kelleher
United States of AmericaCleanliness- hair in bed, cockroaches saw at least 3, shower floor wet and hair present
Convenient location to highway
Stayed in April 2024
Reviewed: April 5, 2024
Mackenzie
United States of AmericaNeeds updating
It was good for the value, needs updating
Stayed in March 2024
Reviewed: March 7, 2024
George
United States of AmericaHad to ask for towels. Breakfast maker didn't work.
Stayed in February 2024
Reviewed: December 29, 2023
Andrea
United States of AmericaIt was not clean
Nothing
Stayed in December 2023
Reviewed: November 6, 2023
Veronica
United States of AmericaThe bathrooms need a lot of work. Toilet paper handle was broken and you had to keep the toilet paper on the back of the toilet. Also the plugs for the dryer was coming out of the wall. Also for a room that holds 4 people there were only enough towels for 2 people. Then the beds where there is a metal frame every time you moved the metal would bang and wake everyone up.
The rooms were very spacious and it did not fill like you were on top of each other. Water pressure in the shower was great and stayed hot for everyone in our party.
Stayed in November 2023
Reviewed: November 5, 2023
George
United States of AmericaNot about the property but the guests. Weird people living in it.
Good location. Room size.
Stayed in October 2023
Reviewed: July 17, 2023
Jimmy
United States of AmericaBreakfast not great ,Towels not replenished regular.. Floor needed mopping instead of just swept.
Price and availibility
Stayed in July 2023
Reviewed: June 30, 2023
Michael
United States of AmericaCock was too small!
Stayed in June 2023
Reviewed: May 5, 2023
Terry
United States of AmericaOnline shows free breakfast, although when i arrived i get told their was no breakfast.
Very friendly staff, very clean, comfortable.
Stayed in May 2023
Reviewed: May 4, 2023
Scott
United States of AmericaParking was a bit of an issue - we had trouble finding a space, and navigating the lot was tight. Most of the paint was scratched off the door to our room, which made it seem unkept (although it was fine).
Room was clean, television channel selection was good, bed was comfortable and each of us had two pillows, which was good. Mini fridge, microwave, coffee maker were all pluses. Location was close to all places we needed to go.
Stayed in April 2023
Reviewed: April 18, 2023
Julie
United States of AmericaThe floor was swept but the tile was very dirty. There was a hugh gap at the base of my main door. I could hear all the noise outside and the air was blowing through the gap. Towels were old and grayish.
Stayed in April 2023
Reviewed: March 4, 2023
Kathleen
United States of AmericaNoise from the street, bed was hard
Room was remodeled recently and was very nice for the money.
Stayed in March 2023
Reviewed: December 15, 2022
Michael
United States of AmericaBath tub and bedding.
Thumb down. Limited selection.
Stayed in December 2022
Reviewed: November 26, 2022
Megan
United States of AmericaI had reserved for 4 of us, there was one washcloth, no hand towels, and 2 bath towels. Yes, I could have asked for more, however you'd think the room would be prepared for the number it was reserved for.
It's a nice clean hotel. The bathroom seemed very old but still clean
Stayed in November 2022
Reviewed: September 10, 2022
Marc
United States of America“Complementary breakfast” left much to be desired. Hotel’s exterior looked it needed so touch ups, but it didn’t affect the overall hotel stay.
The room was spacious and clean. The bed was comfortable, and the a/c cooled the room quickly.
Stayed in August 2022
Reviewed: August 7, 2022
Jeff
United States of Americathe lock on the door was broke,you could see light from under the door way, they people up above us was very loud and outside our room as well,the outside of the hotle could use some up dating.
the room was clean the beds was very comfy
Stayed in August 2022
Reviewed: June 16, 2022
Mark
United States of AmericaI only got a room here because it had a pool but the pool was closed , very disappointed
Didn't have breakfast the lobby was closed when I checked out.
Stayed in June 2022
Reviewed: June 5, 2022
Melissa
United States of AmericaThe property was more like a residential property. The room was ok
The property is located close to the highway.
Stayed in June 2022
Reviewed: May 18, 2022
Erika
United States of AmericaWe reserved a king size room, they out us in a double with the room only being held cleaned. The 2nd bed wasn't even made. 2 towels , 1 wash cloth. By the time we got to the room, we were too tired to complain. It was an emergency stop.
Comfortable bed, allowed our small dog
Stayed in May 2022
Reviewed: May 2, 2022
Sandra
United States of AmericaThe pillows were old, stained and a few were smelly. Thankfully, there were two that were acceptably newer. There was dry glue on the fitted sheet...yes, I checked. There is a 1" gap under the exterior doors which doesn't help the soundproofing. There was no breakfast. All hotels which are still using Covid as an excuse to not provide any breakfast should update their listing.
The room and towels were clean. Although the hotel is on a busy street, I was able to get restful sleep since the road noise quiets down at night. I had a room facing the street and it wasn't a problem.
Stayed in May 2022
Reviewed: April 29, 2022
Velasquez
United States of AmericaNo breakfast
Very nice staff
Stayed in April 2022
Reviewed: April 3, 2022
Dave
CanadaI checked out at 7:30 am breakfast had not been prepared yet. Adjoining room had a guest that had his tv on the whole night making sleep difficult.
Stayed in April 2022
Reviewed: April 1, 2022
Misty
United States of Americalocation, staff
Stayed in March 2022
Reviewed: March 20, 2022
Christy
United States of Americathere were roaches in in the room, holes in the wall, the light in the bathroom would not stay on and the towels look like they were a billion years old with stains and holes in them, the sheets were stained and the covers hat cigarette burn holes all in them, the remote to the tv looked like it was chewed up by a dog and there was no second door lock on the door
it a good location
Stayed in March 2022
Albir, Spain
Benidorm, Spain
Kathikas, Cyprus
Cannero Riviera, Italy
North Pattaya, Thailand
Rome, Italy
Ko Tao, Thailand
Amsterdam, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content