1600 Industrial Hwy, Pottstown, PA 19464-3268, United States of America
#2 of 4 hotels in Pottstown
Guests' ChoiceBased on 378 hotel reviews
6.5Cleanliness
6.9
Comfort
7.1
Location
7.6
Facilities
6.7
Staff
7.3
Value for money
6.8
Free Wifi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Teresa
United States of AmericaFirst impressions - our room smelled like cigarettes. The receptionist gave us another room and made sure it was suitable. My shower that night was cold. We had two more cold or lukewarm showers. Not sure if they turn on the heat at different times or if it just goes out, but a hot shower is a must. The washer leaked in the laundry, so we were walking through water to get our clothes out. There were gambling machines in the lobby. Never a good optic for me. The carpets were always dirty. When I asked for more towels because they have a strange cleaning schedule and did not clean the room, they said they would clean the room. Well that included a bed refresh and new towels, but the trash was not emptied and the room was not cleaned well even though all our things were out of the way, Not impressed at all with the cleaning staff. This hotel just had too many negatives that made our stay unpleasant, even though they are trying and have some good things going.
The staff at this hotel was amazing, very kind, helpful, and attentive to concerns. Location was great for us, near 422, so we had easy access to our daughter's house and it was set away from busy streets so the noise level was low and the hotel was easy to access. It had a bathtub in the room - that is always a bonus for me, had a full length mirror, lots of hangars, comfy pillows, refrigerator and microwave, guest laundry, free breakfast, and coins for laundry. A large comfortable lobby/dining area.
Stayed in May 2024
Reviewed: June 2, 2024
Laura
United States of AmericaNo hot water. Could not take a shower!!!!!!!!
Large room
Stayed in June 2024
Reviewed: May 28, 2024
William
United States of AmericaThe pool hours and we didn't have hot water the first morning. Might have something to do with filling the pool.?
The breakfast was very good.
Stayed in May 2024
Reviewed: May 27, 2024
Ma
United States of America1. Shower sliding door would not stay closed. Annoyingly LOUD and SQUEAKING when you attempt to close while showering. Had to prop my foot to keep it closed during shower. Prefer curtains if these doors don't stay. 2. Small bathroom, could use 2 sinks if you're paying for a suite. 3. Outdated wooden closet doors 4. No extra plastic bags for laundry or garbage cans 5. Room was dusty, could see dirt on floor 6. Breakfast could be better, we've stayed at other Best Westerns and more variety with hotcakes, sausages, etc. we only got paper thin bacon slices and too mushed scrambled eggs, huge chunks would be better. 7. Shower has supposed pump bottles for shampoo, conditioner, body wash but EMPTY. Were told it doesn't dispense much if it's half filled. Not a fan of SUPER TINY bottles provided to make up for it. So hard to squeeze contents out if you have weak grip or arthritis. If those pumps are useless, take them out but it's always a PLUS for me for hotels !
location proximity to our destinations. Suite is HUGE but bathroom is small, for a suite, you need at least 2 sinks. Got our request for high floor ( didn't mind the long walk to elevator ). Allowed to check in by 2 pm. Friendly check in / out staff. Hot breakfast was decent enough for the price
Stayed in May 2024
Reviewed: May 23, 2024
Chrissy
United States of AmericaThe shower, the water came out into the bathroom toilet floor soaked. Never replaced linen I had to keep running for towels for showers. Breakfast was served everyday but no variety, same Breakfast daily.
Location, staff was friendly, nice bed and size of room and tv were great
Stayed in May 2024
Reviewed: May 23, 2024
Taylor
United States of AmericaThe building was loud until 4am. The bathroom wasn’t very clean and my door wouldn’t close correctly.
The staff was very kind.
Stayed in May 2024
Reviewed: May 19, 2024
Lori
United States of AmericaDidn't get room I initially booked. It was given away to someone else. Because we were tired when we checked in, we did not check for bathroom towels until the following morning. Because we had to be somewhere in the morning, we did not contact the front desk to get additional towels.
Bed was comfortable and room was quiet. Close to facility we came to the area for.
Stayed in May 2024
Reviewed: May 18, 2024
Kathryn
United States of AmericaIt was disheveled and unclean. The hallway our room was on looked like it wasn’t vacuumed in a week or more. The actual room seemed clean, but the rest of the facility was not.
Stayed in April 2024
Reviewed: May 13, 2024
Bobbi
United States of AmericaMy bed didn't have a fitted sheet, there were cobwebs hanging from the ceiling and dust and dirt in bathroom, hallway smelled like weed all the time and $100 hold on my debit card screwed up my account
Breakfast was great but only offered for 2 hours
Stayed in May 2024
Reviewed: April 30, 2024
Kimberley
United States of AmericaThey need new breakfast ideas. The same thing was served for breakfast everyday.
I liked that it was close to my event.
Stayed in April 2024
Reviewed: April 29, 2024
Eric
United States of AmericaThe hot water was lacking for showers, (not for the sink)... the hallways were dirty (but we did get in later Saturday) elevator overdeodorized for our taste One elevator out the whole time we were there... back door open, a little strange...
Breakfast was an excellent addition... the staff were always helpful and courteous... parking completely easy third floor was quiet
Stayed in April 2024
Reviewed: April 22, 2024
Griffith
United States of America. Not enough towels
Bed was great room was clean Toilet seat loose
Stayed in April 2024
Reviewed: April 18, 2024
Michael
United States of AmericaHallways carpet smelled and seemed dirty Some bath towels were stained Uncomfortable couch
Breakfast was good, large suite
Stayed in April 2024
Reviewed: April 13, 2024
Susan
United States of AmericaUpon arrival the room reeked of smoke, but was non smoking room, desk gave us air freshener to spray, helped a bit. Hoping our $100 deposit is returned nitified desk immediately upon arrival, so not blamed for smoking. Room had ants, was less than moderately clean, there was construction materials laying by door to rear entrance, trash cans overflowing, only 2 options for breakfast, all other breakfast options were not available, but were setup, just empty, and interesting help system at front counter with a computer screen that you talk to and a live person on it responds to your requests.
There were ample USB ports in the room.
Stayed in April 2024
Reviewed: March 14, 2024
Gary
United States of AmericaStayed 2 nights and room did not get cleaned after first night. Couldn’t get fresh towels. Constantly called housekeeping and got a busy signal all 12 times. Then called the front desk and it was busy every time.
Close to the sportsplex Comfortable
Stayed in March 2024
Reviewed: February 28, 2024
Dennis
United States of AmericaNothing
The room
Stayed in February 2024
Reviewed: February 25, 2024
Amanda
United States of AmericaThe outside of our room had a security light shining right into our room all night. Even with the curtains down I couldn’t sleep with how bright the light was. The breakfast was not good. They had bagels but no cream cheese and nothing in the fridge like milk for the cereal, yogurt, etc. The room was not clean, I couldn’t walk around barefoot without having stuff stuck on my feet like crumbs. There was no hot water in the morning to shower with. You could hear everything in the hallway doors slamming all morning.
Very comfortable bed and close to the location I needed it for.
Stayed in February 2024
Reviewed: February 23, 2024
Michael
United States of AmericaOne of the elevators was out and there was a weird smell other than that the place was fine
Stayed in February 2024
Reviewed: December 26, 2023
Daniel
United States of AmericaAbove
Everything was neat and clean. We had some trouble with the toilet and it took two tries to get someone to look at it and switch our room. Second room was the far end of the hotel and the internet for the TV kept skipping so that it was hard to watch anything. The beds were comfortable and clean. It served its purpose for one night but I would stay therefor multiple days
Stayed in December 2023
Reviewed: December 6, 2023
Christine
United States of AmericaTrash and construction materials outside. Visibly dirty linens on the floor in the hallway going to our room. Front desk staff was hard to communicate with. Water in the shower was lukewarm. The room doors are very loud when they close, it’s rather jarring late at night and early in the morning.
The bed was comfortable. The price was reasonable.
Stayed in November 2023
Reviewed: November 23, 2023
Schriver
United States of AmericaVariedated, the bathroom door hit the toilet when you opened it.
Stayed in November 2023
Reviewed: November 23, 2023
Lorie
United States of AmericaThere could have been a better selections for breakfast.
Staff was welcoming, and helpful.
Stayed in November 2023
Reviewed: November 13, 2023
Swan
United States of AmericaBathroom floor was dirty, the floors in the bedroom and hallways look like it haven't been vacuum!
Room was very spacious
Stayed in November 2023
Reviewed: November 7, 2023
Eric
United States of AmericaNoises: Doors slamming as there is no silence foam on the doors, while guests chatted away in the corridors. So, doors slammed all night long with the added bonus of crying and barking dogs. Guests with pets really should be put in a separate part of the hotel. I question even staying in a pet room as neither was disclosed upon booking. And yes, I’m a pet lover and owner, but really, this type of hotel isn’t exactly a vacation spot, but a place to sleep. Added noise all night outside with the highway traffic felt like I was staying in the center of Atlanta, Georgia at the Motel 6: needs sound proofing or give patrons free ear plugs.
The room had a comfortable bed and a pretty good shower with better water pressure than most hotels.
Stayed in November 2023
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