Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Pennsylvania hotel reviews
  4. Pottstown hotel reviews
  5. Reviews of Best Western Plus Executive Residency Pottstown

Reviews of Best Western Plus Executive Residency Pottstown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1600 Industrial Hwy, Pottstown, PA 19464-3268, United States of America

#2 of 4 hotels in Pottstown

Guests' Choice

Review Score

Based on 371 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.1

  • Location

    7.6

  • Facilities

    6.7

  • Staff

    7.3

  • Value for money

    6.8

  • Free Wifi

    6.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 28, 2024

    5.0
    We had a good time in Pottstown.
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 2 nights

    The pool hours and we didn't have hot water the first morning. Might have something to do with filling the pool.?

    The breakfast was very good.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Kitchen
    • Stayed 1 night

    1. Shower sliding door would not stay closed. Annoyingly LOUD and SQUEAKING when you attempt to close while showering. Had to prop my foot to keep it closed during shower. Prefer curtains if these doors don't stay. 2. Small bathroom, could use 2 sinks if you're paying for a suite. 3. Outdated wooden closet doors 4. No extra plastic bags for laundry or garbage cans 5. Room was dusty, could see dirt on floor 6. Breakfast could be better, we've stayed at other Best Westerns and more variety with hotcakes, sausages, etc. we only got paper thin bacon slices and too mushed scrambled eggs, huge chunks would be better. 7. Shower has supposed pump bottles for shampoo, conditioner, body wash but EMPTY. Were told it doesn't dispense much if it's half filled. Not a fan of SUPER TINY bottles provided to make up for it. So hard to squeeze contents out if you have weak grip or arthritis. If those pumps are useless, take them out but it's always a PLUS for me for hotels !

    location proximity to our destinations. Suite is HUGE but bathroom is small, for a suite, you need at least 2 sinks. Got our request for high floor ( didn't mind the long walk to elevator ). Allowed to check in by 2 pm. Friendly check in / out staff. Hot breakfast was decent enough for the price

    Stayed in May 2024

  • Reviewed: May 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower, the water came out into the bathroom toilet floor soaked. Never replaced linen I had to keep running for towels for showers. Breakfast was served everyday but no variety, same Breakfast daily.

    Location, staff was friendly, nice bed and size of room and tv were great

    Stayed in May 2024

  • Reviewed: May 23, 2024

    5.0
    Didn’t feel safe.
    • Business trip
    • Solo traveler
    • King Room - Shower Only
    • Stayed 2 nights
    • Submitted from a mobile device

    The building was loud until 4am. The bathroom wasn’t very clean and my door wouldn’t close correctly.

    The staff was very kind.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    6.0
    Adequate for our needs.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Kitchen
    • Stayed 1 night

    Didn't get room I initially booked. It was given away to someone else. Because we were tired when we checked in, we did not check for bathroom towels until the following morning. Because we had to be somewhere in the morning, we did not contact the front desk to get additional towels.

    Bed was comfortable and room was quiet. Close to facility we came to the area for.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    6.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was disheveled and unclean. The hallway our room was on looked like it wasn’t vacuumed in a week or more. The actual room seemed clean, but the rest of the facility was not.

    Stayed in April 2024

  • Reviewed: May 13, 2024

    6.0
    Great location, nice staff, not clean at all
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My bed didn't have a fitted sheet, there were cobwebs hanging from the ceiling and dust and dirt in bathroom, hallway smelled like weed all the time and $100 hold on my debit card screwed up my account

    Breakfast was great but only offered for 2 hours

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    I wanted somewhere to stay for 3 nights for an event & it got the job done
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 3 nights
    • Submitted from a mobile device

    They need new breakfast ideas. The same thing was served for breakfast everyday.

    I liked that it was close to my event.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    6.0
    We would stay there again, we liked the staff, and the location was handy for our needs...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The hot water was lacking for showers, (not for the sink)... the hallways were dirty (but we did get in later Saturday) elevator overdeodorized for our taste One elevator out the whole time we were there... back door open, a little strange...

    Breakfast was an excellent addition... the staff were always helpful and courteous... parking completely easy third floor was quiet

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Good
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    . Not enough towels

    Bed was great room was clean Toilet seat loose

    Stayed in April 2024

  • Reviewed: April 18, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Kitchen
    • Stayed 1 night
    • Submitted from a mobile device

    Hallways carpet smelled and seemed dirty Some bath towels were stained Uncomfortable couch

    Breakfast was good, large suite

    Stayed in April 2024

  • Reviewed: April 13, 2024

    5.0
    Not Up to BW Standards
    • Leisure trip
    • Family with young children
    • King Room - Shower Only
    • Stayed 2 nights
    • Submitted from a mobile device

    Upon arrival the room reeked of smoke, but was non smoking room, desk gave us air freshener to spray, helped a bit. Hoping our $100 deposit is returned nitified desk immediately upon arrival, so not blamed for smoking. Room had ants, was less than moderately clean, there was construction materials laying by door to rear entrance, trash cans overflowing, only 2 options for breakfast, all other breakfast options were not available, but were setup, just empty, and interesting help system at front counter with a computer screen that you talk to and a live person on it responds to your requests.

    There were ample USB ports in the room.

    Stayed in April 2024

  • Reviewed: March 14, 2024

    8.0
    Room was fine. Breakfast was good. The only downside was not getting fresh towels.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Stayed 2 nights and room did not get cleaned after first night. Couldn’t get fresh towels. Constantly called housekeeping and got a busy signal all 12 times. Then called the front desk and it was busy every time.

    Close to the sportsplex Comfortable

    Stayed in March 2024

  • Reviewed: February 28, 2024

    8.0
    It was fantastic
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The room

    Stayed in February 2024

  • Reviewed: February 25, 2024

    5.0
    Comfortable bed, rooms need cleaned better, breakfast wasn’t good.
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 1 night
    • Submitted from a mobile device

    The outside of our room had a security light shining right into our room all night. Even with the curtains down I couldn’t sleep with how bright the light was. The breakfast was not good. They had bagels but no cream cheese and nothing in the fridge like milk for the cereal, yogurt, etc. The room was not clean, I couldn’t walk around barefoot without having stuff stuck on my feet like crumbs. There was no hot water in the morning to shower with. You could hear everything in the hallway doors slamming all morning.

    Very comfortable bed and close to the location I needed it for.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 1 night
    • Submitted from a mobile device

    One of the elevators was out and there was a weird smell other than that the place was fine

    Stayed in February 2024

  • Reviewed: December 26, 2023

    6.0
    Clean and comfortable with some problems
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Above

    Everything was neat and clean. We had some trouble with the toilet and it took two tries to get someone to look at it and switch our room. Second room was the far end of the hotel and the internet for the TV kept skipping so that it was hard to watch anything. The beds were comfortable and clean. It served its purpose for one night but I would stay therefor multiple days

    Stayed in December 2023

  • Reviewed: December 6, 2023

    7.0
    It worked for us this time but probably won’t stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Trash and construction materials outside. Visibly dirty linens on the floor in the hallway going to our room. Front desk staff was hard to communicate with. Water in the shower was lukewarm. The room doors are very loud when they close, it’s rather jarring late at night and early in the morning.

    The bed was comfortable. The price was reasonable.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 1 night
    • Submitted from a mobile device

    Variedated, the bathroom door hit the toilet when you opened it.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    There could have been a better selections for breakfast.

    Staff was welcoming, and helpful.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom floor was dirty, the floors in the bedroom and hallways look like it haven't been vacuum!

    Room was very spacious

    Stayed in November 2023

  • Reviewed: November 7, 2023

    5.0
    Best maybe with comfortable beds and good water pressure for a shower, not the best sleep location.
    • Business trip
    • Solo traveler
    • King Room - Shower Only
    • Stayed 2 nights

    Noises: Doors slamming as there is no silence foam on the doors, while guests chatted away in the corridors. So, doors slammed all night long with the added bonus of crying and barking dogs. Guests with pets really should be put in a separate part of the hotel. I question even staying in a pet room as neither was disclosed upon booking. And yes, I’m a pet lover and owner, but really, this type of hotel isn’t exactly a vacation spot, but a place to sleep. Added noise all night outside with the highway traffic felt like I was staying in the center of Atlanta, Georgia at the Motel 6: needs sound proofing or give patrons free ear plugs.

    The room had a comfortable bed and a pretty good shower with better water pressure than most hotels.

    Stayed in November 2023

  • Reviewed: October 5, 2023

    6.0
    Nice room but I could see a lack of housekeeping and a very uncomfortable bed.
    • Leisure trip
    • Couple
    • King Room - Shower Only
    • Stayed 1 night
    • Submitted from a mobile device

    Smell of pet odor, linen did not look fresh, no shower products provided as illustrated in the online pictures. Not much of a breakfast selection. Wife and I were really uncomfortable trying to sleep in the bed. I only got a few hours of rest and woke up with a backache.

    Modern decor and easy to access

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Needs upgrading to facility

    Room was clean

    Stayed in October 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: